About the job
About Us
As electric vehicles are projected to constitute nearly 30% of new vehicle sales by 2025 and over 50% by 2040, the shift toward electric mobility is accelerating. ChargePoint (NYSE: CHPT) stands at the forefront of this transformation, operating one of the world's most extensive EV charging networks, alongside offering a wide array of hardware, software, and mobile solutions tailored to meet every charging requirement across North America and Europe. We unite drivers, businesses, automakers, policymakers, utilities, and other stakeholders in the drive toward global e-mobility.
Founded in 2007, ChargePoint is dedicated to simplifying the transition to electric for businesses, fleets, and drivers. We present a unique opportunity to shape an all-electric future and tap into a trillion-dollar market.
At ChargePoint, we cultivate a positive and productive work culture, grounded in our core values of Courage, Collaboration, Customer Commitment, Transparency, and Relentless Pursuit of Excellence. These principles guide us in our daily activities and teamwork as we strive to build a brighter future together.
Join our team that is pioneering the EV charging sector and leave your mark on the future of transportation for generations to come.
Reports To
NOC Delivery Manager
Your Responsibilities
- Provide technical expertise in troubleshooting and resolving issues related to ChargePoint's diverse range of charging stations.
- Define and diagnose solutions for various charging station faults, actively working to minimize critical outages and enhance uptime.
- Analyze, diagnose, isolate, and resolve issues while documenting findings in case notes.
- Collaborate effectively with other service teams to ensure seamless operations.
- Gain a comprehensive understanding of the technological features of different ChargePoint charging station models to expedite resolutions.
- Operate within the ITIL service lifecycle framework to ensure achievement of Mean Time to Repair (MTTR) and Mean Time Between Failures (MTBF).
- Generate technical documentation and propose improvements to existing processes and procedures.
- Conduct proactive preventative maintenance on both hardware and software.
- Participate in shifts that span 24 hours, working from the office five days a week.
