Corporate Solution Engineer - Benelux

Join our team as a Corporate Solutions Engineer and play a pivotal role in enhancing our presales efforts. Your mission will be to elevate sales strategies, minimize churn rates, and advocate for value-driven solutions that truly resonate with our customers. As a key partner to the sales organization, you will leverage your technical expertise to foster trus…

Job DescriptionThe Empower Support Engineer will deliver top-tier support for Empower 3.8 within a globally regulated GMP environment, utilizing expertise in current Good Laboratory Practices (GLPs). Candidates should possess familiarity with Service Now or comparable ticketing systems. Responsibilities include site administration, protocol and report writing, as well as the creation and management of Empower projects, users, Instrument Methods, Method Sets, report methods, and processing templates. Additionally, the engineer will troubleshoot instrument connectivity issues, custom field calculations, and enhance processing methods.Key ResponsibilitiesAdminister and provide technical support for Empower in a GMP setting.Conduct Empower system administration tasks such as project creation, archiving, audit trail reviews, and account maintenance, adhering to all relevant Gilead SOPs and work instructions.Resolve assigned tickets linked to Empower system incidents promptly as per the ticketing system's guidelines.Assist users with troubleshooting and errors related to Method Validation Manager in Empower.Troubleshoot instrument connectivity issues and optimize processing methods, including rebooting LACEs and managing custom field calculations.Provide technical insight for developing and enhancing Empower procedures to meet user needs.Support the maintenance of validation packages related to Empower, including URS, FRS, SDS, TM, and report specifications.Collaborate with system administrators and end users to streamline Empower business processes based on identified performance issues.Engage in development testing for Empower upgrades and enhancements, and aid in user acceptance testing.

D-ploy is a leading IT and Engineering Solutions firm, operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering cutting-edge IT services and solutions to top-tier clients, emphasizing reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and business value.We are currently seeking an experienced IT Onsite Support Technician to provide exceptional support to end-users in a professional and regulated environment in Dublin.Key Responsibilities:Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.Serve as the primary onsite contact for resolving end-user IT issues.Troubleshoot incidents and service requests efficiently via our ticketing system (ServiceNow).Provide timely and professional support both desk-side and remotely.Accurately document all support activities and resolutions within the ticketing system.Assist in onboarding new employees, including equipment setup and user guidance.Contribute to and maintain our knowledge base documentation.Engage in continuous service improvement initiatives.

The mission of our PreSales team is to enhance sales strategies, lower churn rates, and advocate for value-driven solutions that effectively address customer needs. As a Senior Solutions Engineer, you will collaborate closely with our sales organization to execute prospective and expansive deals. Your technical expertise will empower you to become a trusted advisor to both sales and service teams. What can you expect in your daily responsibilities? Fostering and maintaining robust relationships with sales representatives, partners, customers, and internal stakeholders. Deepening your understanding of HubSpot products to propose optimal solutions. Identifying customer challenges and delivering technical insights that align with their business objectives. Leading and participating in projects pertinent to PreSales, sales, and the broader organization. Coaching and mentoring junior team members to enhance team capabilities.

Join Vanta as a Solutions Engineer specializing in Expansion, where you'll play a crucial role in driving our growth by providing innovative solutions to our clients. You will collaborate with our sales team to understand customer needs and deliver tailored solutions that enhance our product offerings. Your technical expertise will empower you to communicate effectively with both technical and non-technical stakeholders, ensuring that our customers receive the best possible service.

About ChalkChalk is at the forefront of innovation, creating a cutting-edge data platform designed to propel machine learning applications into the future. We eliminate the traditional barriers of complexity, latency, and scalability that have hindered ML capabilities. Our platform offers the performance of Rust combined with user-friendly tools that developers appreciate. Industry leaders rely on Chalk for various applications, including preventing fraudulent credit card transactions, identity verification, and optimizing clean energy utilization. Recently, we secured a $50 million Series A funding round, led by Felicis.Role OverviewIn the position of Support Engineer at Chalk, you will serve as the primary technical support specialist, ensuring that our customers enjoy outstanding experiences with our products. You will engage directly with clients in sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk's platform. This role presents a unique opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a meaningful contribution to customer satisfaction and product quality.Key ResponsibilitiesDeliver prompt and effective front-line technical support to Chalk customers, diagnosing and resolving technical issues as they arise.Work collaboratively with the Engineering team to escalate and resolve complex technical problems efficiently.Cultivate a thorough understanding of our products to assist customers in maximizing their value from Chalk.Document solutions, develop knowledge-base articles, and share insights to minimize recurring issues.Identify and recommend improvements to enhance product reliability, usability, and customer satisfaction.QualificationsA solid technical background with experience in technical support or software engineering.Proficiency in programming languages such as Python and SQL.Excellent troubleshooting, analytical, and problem-solving abilities.Exceptional written and verbal communication skills.Ability to collaborate effectively with both technical and non-technical teams.Previous experience in customer-facing technical roles is highly preferred.Bachelor's degree in Computer Science or a related field is required.

Kota is looking for a Technical Support Engineer in Dublin to help maintain the operational health of our embedded integrations. This role supports our mission to improve insurance and retirement benefits for today’s workforce. Role overview This position sits at the intersection of product development, engineering, and customer support. The Technical Support Engineer acts as a reliable point of contact for partners, addressing integration challenges quickly and accurately. Unlike a typical helpdesk role, this job involves hands-on technical work and close collaboration with the engineering team. What you will do Serve as the technical first responder for partner integration issues Navigate the codebase and query databases to troubleshoot and reproduce bugs Identify root causes and propose or implement safe, well-scoped fixes Maintain clear, timely communication with partners during critical situations Work closely with the General Manager and engineering team to support Kota’s mission Collaboration This role offers the chance to work side by side with both leadership and engineers, contributing directly to making benefits more accessible and valued for employees across Europe.

Oomnitza provides a cutting-edge Enterprise Technology Management platform that streamlines and automates essential IT business processes. Our innovative SaaS solution features agentless integrations, established best practices, and low-code workflows, empowering enterprises to optimize their existing infrastructure and automate critical tasks such as onboarding, offboarding, audit readiness, refresh forecasting, and more. This significantly minimizes reliance on manual processes and error-prone ticketing systems. We proudly support some of the most renowned and forward-thinking companies in enhancing operational efficiency, expediting audits, reducing cyber risks, and eliminating unnecessary IT expenditures.We are in search of a Senior Technical Support Engineer who excels in dynamic environments, possesses a knack for resolving intricate technical issues, and demonstrates a strong aptitude for self-directed learning while delivering superior customer experiences. This pivotal role demands robust technical expertise, proficiency in API troubleshooting, and a collaborative, customer-focused approach.

Role Overview Position: Desktop Support Engineer Company: Irish Cancer Society Location: Dublin 4 (hybrid model) Contract: Permanent, full-time (35 hours per week, Monday to Friday, 9 AM to 5 PM) Salary: €41,000 per annum Hybrid work is standard, with in-office attendance required on Wednesdays and Thursdays. The rest of the week may be remote, depending on team needs. Note: Interviews may be scheduled before the closing date. About the Irish Cancer Society The Irish Cancer Society is Ireland’s leading cancer charity. Every three minutes, someone in Ireland is diagnosed with cancer. The Society supports people affected by cancer through funding research, providing practical and emotional help, and advocating for better cancer services. The team works across prevention, early detection, care, and end-of-life support. Main Responsibilities Resolve IT Freshdesk tickets promptly. Manage onboarding and offboarding for staff. Build, configure, and support ICS laptops both remotely and on-site. Install and troubleshoot software applications. Provide OneDrive for Business support across the organization. Maintain and support in-house printers and multifunction devices. Administer IP Telecom through Teams user accounts. Document procedures and troubleshooting steps. Set up and support audio/visual equipment in meeting rooms. Administer Active Directory, Intune, and Azure. Support internal and external hardware, including monitors, docking stations, peripherals, and cable patching. Required Skills Strong knowledge of Windows 10/11; familiarity with Windows Server 2019/2022 is an advantage. Proficient with Microsoft Office 365 and the Office Suite. Hands-on experience with laptop and desktop repairs, printers, and peripherals. Basic understanding of networking concepts such as TCP/IP, DHCP, and DNS. Experience with Active Directory, Azure AD, and Intune for user management. Comfortable using ticketing systems and PC imaging tools (such as Manage Engine or Intune). Experience & Qualifications Previous experience in a similar desktop support role is highly desirable.

Why Join CoverGo?Be part of an international and diverse team.Enjoy the flexibility of a fully remote work environment.Contribute to innovative technologies as a member of the Insurtech market leader.About CoverGoAt CoverGo, we are on a mission to revolutionize the insurance industry by making it 100% digital and accessible. As a leading global no-code insurance platform for health, life, and property & casualty insurance, we have been recognized as the Insurtech of the Year across Asia and have won multiple awards worldwide. Our esteemed clientele includes industry giants such as AXA, Bupa, MSIG, and Dai-ichi. Our vibrant team of over 120 professionals hails from 30 different nationalities, working remotely from various locations across the globe. Backed by reputable VC funds and strategic institutional investors, we have significantly grown our annualized revenue by over 30x since January 2021. We are committed to fostering a workplace culture that thrives on diversity of thought and perspective.Role OverviewAs a Solutions Architect specializing in cloud technology, you will bring your design and delivery expertise to provide innovative solutions in a modern, cloud-based insurance landscape. You will engage directly with clients, assess their needs, design tailored solutions, and support business initiatives aligned with their goals. This role will leverage AWS and/or GCP environments, integrating open-source, PaaS, and SaaS components.Your ResponsibilitiesEngage clients to comprehend their requirements and recommend suitable solution architectures.Work alongside Product Managers to ensure client needs align with solution designs.Collaborate with Delivery Managers to ensure architectural integrity during deployment.Investigate and propose diverse solutions to achieve the most effective outcomes.Guarantee that solutions are implemented per client expectations and company standards.Assist in identifying and selecting suitable off-the-shelf components to fulfill client requirements.Provide continuous support and guidance to clients during the implementation phase.Stay updated on industry trends and emerging technologies to enhance solutions continuously.

We are seeking a dynamic and experienced Engineering Manager to lead our Financial Solutions team at Squarespace in Dublin. In this role, you will be responsible for overseeing engineering projects that enhance our financial services offerings. You will collaborate with cross-functional teams to deliver high-quality solutions that meet our business objectives.

Asana is looking for a Solutions Demo Engineer to join the Solutions Center of Excellence in Dublin. This position centers on building and maintaining demo environments and use cases that help customers understand how Asana supports their work. Collaboration with Solutions, Product, and Engineering teams is essential to keep demo assets accurate and useful. Work location and schedule This role is based in the Dublin office and follows a hybrid work model. Standard in-office days are Monday, Tuesday, and Thursday. Wednesdays are typically remote, and remote work on Fridays may be possible depending on team needs and responsibilities. During the interview process, recruiters will provide more details about in-office expectations. What you will do Collaborate with Sales, Solutions, and Product Marketing to create and deliver demos that demonstrate Asana’s value to prospects and clients. Build and maintain demo environments that highlight current and upcoming Asana workflows across various industries and use cases. Establish and document a strategic demo repository, ensuring assets remain reliable, reusable, and easy to update. Design self-guided demo experiences so customers can explore and understand Asana’s capabilities.

Join our innovative team at cagents as an Automation Engineer focused on manufacturing support. In this role, you will leverage your technical expertise to enhance our automation processes, ensuring efficiency and quality in production. You will collaborate with cross-functional teams to identify automation opportunities, troubleshoot issues, and implement solutions that drive operational excellence.

What We’re BuildingAt Honeycomb, we are pioneering observable technology for the present and future, setting new standards in developer tools! Our collaboration with industry-leading companies such as HelloFresh, Slack, LaunchDarkly, and Vanguard spans multiple sectors. We're at an exciting juncture, having successfully completed our Series D funding, grown beyond 200 team members, and earned recognition in Forbes’ list of America’s Best Startups for 2022 and 2023! To learn more about our latest innovations, visit our blog and check out our press releases. Who We AreWe are driven by impact and united by culture! Our team is a vibrant mix of talented, passionate, and inclusive individuals who are committed to upholding our core values daily. We encourage our people to pursue their true passions within a supportive environment filled with highly skilled yet humble colleagues. How We WorkAs a fully distributed company, we prioritize results over location. We believe in empowering our employees by fostering a culture of trust, autonomy, and accountability from the very first day. #LI-RemoteA bit more about our team:The Solution Architecture team operates at the crossroads of technology, customer advocacy, and revenue, tackling Honeycomb's most significant strategic opportunities. We collaborate with elite engineering teams to address intricate observability challenges and transform how software is built and operated. Our team comprises hands-on technical leaders eager to influence major client decisions and redefine exceptional technical sales.What you’ll do in this role:Lead the technical strategy for Honeycomb's largest and most intricate deals while collaborating with Strategic Account Executives and Sales Leadership across the region.Facilitate discovery sessions, design solutions, and engage in executive discussions that align Honeycomb's platform with real engineering and business priorities.Take ownership of the...

About Chalk Chalk is revolutionizing the data platform landscape to empower the next generation of machine learning applications. We dismantle the traditional barriers of complexity, latency, and scalability that have historically limited ML capabilities. Our platform merges the lightning-fast performance of Rust with intuitive tools beloved by developers. Leading enterprises rely on Chalk for a range of solutions, from preventing fraudulent credit card transactions to identity verification and optimizing clean energy utilization. Recently, we secured a $50 million Series A funding round, led by Felicis. About the Role As a Support Engineer at Chalk, you will serve as our primary technical support expert, ensuring that our customers enjoy outstanding experiences with our products. You will interact directly with clients across diverse sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk's platform. This position presents a unique opportunity to gain in-depth insights into our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant contribution to customer satisfaction and product quality. What You Will Do Deliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues. Work in partnership with the Engineering team to escalate and resolve complex issues efficiently. Acquire extensive product knowledge to enhance customer value from Chalk. Document solutions, create knowledge-base articles, and share insights to mitigate recurring issues. Identify areas for improving product reliability, usability, and overall customer satisfaction. What We Are Looking For A technical background with experience in technical support or software engineering. Proficiency in Python and SQL. Strong troubleshooting, problem-solving, and analytical capabilities. Exceptional written and verbal communication skills. Ability to collaborate effectively with both technical and non-technical teams. Previous experience in customer-facing technical roles is highly desirable. Bachelor's degree in Computer Science or a related field.

Join our dynamic team as a Technical Support Engineer at New Relic, where you will play a pivotal role in providing exceptional support to our clients. You will leverage your technical expertise to troubleshoot issues, guide customers through complex technical challenges, and ensure they maximize the value of our products. Your contributions will directly enhance customer satisfaction and retention.As part of our team, you will collaborate with cross-functional departments to resolve technical problems, deliver insightful feedback, and contribute to our product improvements. If you are passionate about technology and enjoy helping others, this position is perfect for you.

About the TeamAt OpenAI, our User Operations team is dedicated to guiding customers through their journey of adopting AI technologies, ensuring their experience with our products is nothing short of outstanding. We are pioneering the first post-AGI support team, tackling intricate challenges, offering technical expertise, and helping customers unlock the full potential of our offerings. Collaborating closely with Sales, Technical Success, Product, and Engineering teams, we strive to provide an unparalleled customer experience at scale. Our clientele ranges from emerging startups to established global corporations, representing a rich diversity of backgrounds and needs.About the RoleWe are seeking passionate and experienced individuals to join us in addressing the most challenging issues our customers face while helping to shape our post-AGI support team. In this role, you'll engage directly with customers via support tickets and Slack, troubleshooting complex and often undefined technical challenges while setting a positive example for your peers. You will collaborate with cross-functional teams to drive initiatives that minimize bugs, enhance features, and develop systems that elevate our customer experience. Your contributions will help us achieve industry-leading response times and service levels while fortifying our internal customer feedback processes in an ever-evolving landscape. You will play a crucial role in scaling our support organization by refining operational processes and leveraging our technology to develop the next evolution of support in the AI realm. If you thrive in a dynamic environment that values impact, teamwork, and rapid problem-solving, you may be the ideal candidate for our team.We embrace a hybrid work model, requiring three days in the office each week, and provide relocation assistance for new hires.Your Responsibilities Include:Directly engage with customers to solve their most complex issues and provide guidance and education on our platforms.Become a leading expert on all things related to OpenAI products, even in areas where our AI may not have definitive answers.Serve as a critical support layer before escalating issues to our core Product and Engineering teams, collaborating with them to resolve challenges effectively.Utilize scripting and emerging AI capabilities to streamline processes and enhance outcomes.

Role overview Jobgether seeks a Level 2 Technical Support Engineer to join the team in Ireland. This position centers on handling complex technical issues and supporting clients who require advanced assistance. Collaboration with experienced colleagues is a key part of the role, along with the chance to develop professionally as part of the team. What you will do Deliver detailed technical support for clients, focusing on advanced requests Diagnose and resolve complex technical problems Work alongside team members to maintain client satisfaction and resolve issues efficiently Location This role is based in Ireland.

Wrike stands as the premier work management platform, designed for teams and organizations that yearn for seamless collaboration and exceptional productivity. Wrike consolidates all work into one unified space, eliminating complexities and empowering individuals to engage in their most meaningful endeavors. Our Vision: A world where everyone is liberated to focus on their most meaningful work, together. About the Role:As a Senior Solutions Consultant at Wrike, you will play a pivotal role as a strategic partner to our sales team, overseeing the technical aspects of the sales process. Collaborate closely with Account Executives on high-stakes opportunities, leading discovery, crafting tailored solutions, and delivering value-based demonstrations that enable customers to efficiently assess Wrike’s offerings. This position demands a blend of robust technical knowledge, business acumen, and a customer-centric approach. You will serve as a trusted advisor to both prospects and internal teams, influencing product development by incorporating client feedback, while also supporting strategic initiatives across Sales, Product, Marketing, and Partnerships.Your Impact:Facilitate technical discovery sessions and transform business requirements into effective Wrike solutions.Create and present customized demonstrations, including scenarios that integrate with ERP, DAM, financial systems, BI tools, and other platforms.Oversee proof-of-concept processes and technical assessments to ensure successful sales outcomes.Deliver engaging, value-driven presentations to stakeholders at all levels, including C-suite executives.Collaborate with Account Executives on strategic account planning and growth opportunities.Act as a subject matter expert and trusted consultant for both clients and internal teams.Champion Wrike’s value proposition and market positioning internally and externally.Guide junior team members and contribute to internal training initiatives.Engage cross-functionally with teams in Product, Marketing, and Partnerships.Stay informed on industry trends, competitive landscape, and Wrike’s product capabilities.Assist customers in the DACH region with a strong cultural understanding and native proficiency in German.

Catalyx is excited to announce an opening for a Packaging Line Lead to join our dynamic team at our customer site in Tipperary. This position involves shift work. About Us:Catalyx is a pioneering machine vision and automation company dedicated to integrating cutting-edge technology with skilled personnel to assist global manufacturers and logistics enterprises in achieving unparalleled quality and efficiency. For over three decades, our team has been committed to enhancing operational processes across highly regulated sectors, developing innovative technological applications, and providing expert support. With nine global offices and over 550 dedicated professionals, our experience encompasses more than 3,000 successful projects. We are well-equipped to tackle unique process challenges at scale and are driven by a vision to continue breaking new ground. To learn more about us, visit www.catalyx.ai.At Catalyx, we take pride in being a trusted partner for world-class lifecycle services tailored to high-risk and regulated markets. Our unwavering dedication to innovation and excellence empowers life sciences and other highly regulated organizations to improve efficiency and achieve success. We are continually developing our on-site teams to enhance customer operations. Key Responsibilities:Lead a team of six packaging technicians on a newly launched packaging line, ensuring optimal operation.Provide leadership and support to the Packaging Team, promoting adherence to GMP standards and operational efficiency.Manage and coordinate packaging personnel, prioritizing workflow and assigning daily tasks as necessary.Offer hands-on guidance to team members regularly.Oversee team performance, facilitating timely reviews and one-on-one discussions.Monitor team attendance and performance metrics.Ensure smooth day-to-day operations by appropriately delegating tasks.Encourage continuous improvement initiatives.Foster recognition of team efforts and maintain a positive team atmosphere with open communication.Contribute to the creation of training plans for team development.Responsible for metric reporting, status updates, and escalating issues to the FSP Director.Maintain and monitor packaging KPIs.Ensure compliance with all company policies and procedures.Oversee the packaging of customer products.Adhere to all safety protocols and practices.Perform other duties as assigned.Implement and manage all company change initiatives effectively.Drive the team towards achieving operational excellence.