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RWS logo
Contract|Remote|Riga

Join our dynamic team as an AI Data Specialist, where you will play a crucial role in enhancing AI-generated content specifically in Latvian. Job Type: FreelanceLocation: Remote WorkWork Schedule: Part-time - 10+ hours per week. Enjoy the flexibility to work at your convenience.Start Date: ImmediateDuration: To Be ConfirmedRate: Varies based on vendor's loca…

Jan 23, 2026
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AppXite logo
Full-time|Remote|Rīga

Role Overview:As a Microsoft Cloud Solution Provider (CSP) Support Specialist, you will play a vital role in providing operational support for CSP workflows. You will be instrumental in facilitating seamless partner onboarding, managing subscription provisioning, coordinating billing operations, and ensuring compliance with Microsoft programs.Your collaboration with partners, distributors, and internal product teams will focus on resolving operational challenges, enhancing engagement with the Microsoft program, and ensuring effective utilization of the Microsoft Partner Center.This position necessitates extensive knowledge of Microsoft Partner Center, the CSP program rules, and cloud commerce operations.Key Responsibilities:Technical Troubleshooting: Resolve complex technical issues related to Microsoft Cloud technologies, CSP licensing, and SaaS operations.Microsoft Escalation Management: Manage escalations to Microsoft support for unresolved issues, ensuring prompt and clear communication.Customer Advocacy: Serve as the internal advocate for customers and resellers, ensuring their needs are prioritized and addressed.Issue Scoping & Research: Gather relevant information, investigate root causes, and collaborate with engineering and management to resolve cases efficiently.Customer Enablement: Empower customers and resellers with resources and guidance to maximize their cloud investments.Documentation & Knowledge Management: Develop and maintain Help Center articles, technical notes, and findings that enhance the support experience.Proactive Customer Success: Monitor customer satisfaction, anticipate concerns, and manage expectations transparently.Cross-functional Collaboration: Work collaboratively with global colleagues across various functions to improve our service model.

Mar 10, 2026
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Mercier Consultancy MD logo
Full-time|Remote|Remote — Riga, Riga, Latvia

Join Mercier Consultancy MD and embark on an exciting journey as an Italian-Speaking FinTech Customer Support Specialist. Based in Greece, this role offers you the chance to provide outstanding support to our Italian-speaking clients in the innovative financial technology sector. We are pleased to offer a paid relocation to Greece for the successful candidates.Key Responsibilities Provide exceptional customer service and support to Italian-speaking clients via phone, email, and chat. Address inquiries related to financial products, transactions, account management, and technical issues. Maintain thorough and accurate records of customer interactions in our CRM system. Collaborate with internal teams to swiftly resolve customer concerns and enhance service quality. Stay informed about the latest developments in FinTech products, industry trends, and applicable regulations. Offer constructive feedback to improve customer experience and operational processes.

May 5, 2026

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