About the job
Join BriqSafe, the premier SaaS platform in the Netherlands dedicated to water safety compliance.
Founded in 2015 and currently employing over 30 professionals in Utrecht, we empower organizations across the Netherlands and the UK to manage, automate, and demonstrate compliance concerning water safety. With ambitious plans for expansion into Spain and beyond, we aim to become the global leader in our sector within five years.
We are in the midst of a significant transformation, upgrading from our legacy system to a modern, scalable architecture that leverages microservices, event-driven communication, and an enhanced feature set.
Are you passionate about solving intricate technical challenges? Do you enjoy understanding how systems, data, and integrations function? If you thrive on assisting customers during tough times, we want to hear from you!
We are on the lookout for a Technical Support Specialist (2nd Line) to bolster our support team.
In this role, you will tackle complex inquiries that go beyond the scope of our first line of support. You will delve into systems, perform root cause analysis, and ensure that issues are resolved comprehensively rather than temporarily. Additionally, you will aid new customers in their technical onboarding process, ensuring they are set up for success.
Key Responsibilities:
Own and manage complex support cases escalated from first line support.
Diagnose issues related to software, data, and integrations.
Conduct thorough root cause analyses instead of providing quick fixes.
Collaborate closely with development teams regarding bugs and technical challenges.
Assist customers during their technical onboarding and initial setup.
