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2nd Line Technical Support Specialist

BriqSafeUtrecht, Utrecht, Netherlands
On-site Full-time

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Experience Level

Experience

Qualifications

We are seeking candidates with:Strong problem-solving skills and a keen technical mindset. Experience in a technical support role, preferably in a SaaS environment. Excellent communication skills to effectively assist customers and collaborate with teams. Familiarity with software troubleshooting, data handling, and integration issues.

About the job

Join BriqSafe, the premier SaaS platform in the Netherlands dedicated to water safety compliance.

Founded in 2015 and currently employing over 30 professionals in Utrecht, we empower organizations across the Netherlands and the UK to manage, automate, and demonstrate compliance concerning water safety. With ambitious plans for expansion into Spain and beyond, we aim to become the global leader in our sector within five years.

We are in the midst of a significant transformation, upgrading from our legacy system to a modern, scalable architecture that leverages microservices, event-driven communication, and an enhanced feature set.

Are you passionate about solving intricate technical challenges? Do you enjoy understanding how systems, data, and integrations function? If you thrive on assisting customers during tough times, we want to hear from you!

We are on the lookout for a Technical Support Specialist (2nd Line) to bolster our support team.

In this role, you will tackle complex inquiries that go beyond the scope of our first line of support. You will delve into systems, perform root cause analysis, and ensure that issues are resolved comprehensively rather than temporarily. Additionally, you will aid new customers in their technical onboarding process, ensuring they are set up for success.


Key Responsibilities:

  • Own and manage complex support cases escalated from first line support.

  • Diagnose issues related to software, data, and integrations.

  • Conduct thorough root cause analyses instead of providing quick fixes.

  • Collaborate closely with development teams regarding bugs and technical challenges.

  • Assist customers during their technical onboarding and initial setup.

About BriqSafe

BriqSafe, operating as LegionellaDossier, leads the way in water safety compliance through innovative SaaS solutions. With a dedicated team and a vision for global leadership, we are committed to providing state-of-the-art services to our clients.

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