Account Manager at NationGraph | Toronto

Key ResponsibilitiesManage a diverse portfolio of customer accounts, acting as their main point of contact and trusted advisorFacilitate product onboarding, conduct user training, and customize workspace configurations to drive product adoptionEvaluate account performance through product usage data and regular client interactions to identify risks and opportunities for expansionOversee renewals and upsell initiatives, ensuring customers recognize clear ROI while increasing user counts and feature utilizationCollaborate with cross-functional teams including sales, product, and engineering to communicate customer insights and influence product developmentDevelop and curate case studies and testimonials from satisfied customers to support marketing and sales initiativesIdeal Candidate ProfileMinimum of 2 years of experience in account management or customer success in a B2B SaaS environmentProven ability in revenue retention and growth within your account baseExceptional communication skills, capable of articulating complex product features and building trust with stakeholdersExperience in managing a portfolio of clients with specific retention and growth targetsAnalytical mindset with the ability to assess usage reports, identify trends, and leverage data in discussionsHighly organized and proactive, with a track record of following through on commitments without needing remindersGenuine enthusiasm for government, public sector, or education technology