About the job
OpenTable is a leading platform in the dining industry with over 60,000 restaurant partners and more than 25 years of experience. As part of Booking Holdings, Inc. (NASDAQ: BKNG), we are dedicated to empowering restaurants to thrive by providing world-class technology. This allows restaurants to focus on what truly matters, their guests, their teams, and their financial success, while diners explore and book the ideal dining experience for any occasion.
At OpenTable, each employee plays a crucial role in shaping our mission and culture. We are a global team that is passionate about hospitality and committed to caring for our partners.
Role Overview
As the Account Manager for Central Queue, you will serve as a strategic liaison between our advanced technology and the hospitality sector. Your primary objective will be to enhance customer engagement, increase reservation opportunities, and minimize churn rates among our restaurant partners. You will collaborate with a team that oversees the well-being of our largest customer segment, utilizing remote communication methods such as phone, email, webinars, and other platforms to share insights, conduct training, and address any issues.
Our mission is to provide exceptional service to our customers by promptly identifying and addressing their needs. We assist restaurants in effectively integrating OpenTable into their operations, thereby fostering ongoing adoption of our services. By demonstrating the value of our offerings, we aim to significantly reduce churn. If you thrive on building and nurturing relationships, enjoy maintaining an organized schedule, and take satisfaction in fulfilling the needs of others, this role, and the OpenTable culture, will resonate with you!
