About the job
Intercom creates AI-driven solutions for customer service, supporting nearly 30,000 businesses since 2011. The company’s AI agent, Fin, works with the Intercom Helpdesk to deliver both automated and human support. Intercom emphasizes innovation, integrity, and delivering value to clients.
Role overview
The Accounts Payable Manager leads global accounts payable operations from the Chicago office. This position manages the AP team, oversees daily workflows, and works to improve systems, policies, and processes. Collaboration with Procurement, FP&A, Tax, and Accounting is central, with a focus on compliance, efficiency, and ongoing improvement. The AP Manager also leads projects to upgrade AP tools and processes, aiming for greater accuracy, faster cycle times, and high stakeholder satisfaction.
Key responsibilities
- Direct daily procure-to-pay (P2P) operations using Zip, including inbox approvals, holds management, NetSuite exports, and payment runs. Manage pre-run approvals and resolve payment account issues as they arise.
- Monitor invoice processing to ensure quality and timeliness, including correct coding, PO application, period alignment, and approver routing. Address blockers to keep payments on track.
- Administer travel and expense policies in Expensify, oversee reimbursements, and manage the corporate card program to ensure compliance and proper funding for T&E cards.
- Work with stakeholders to maintain data integrity and policy consistency within the Navan travel program.
- Supervise AP banking workflows, including monthly allocation of bank transactions for US, AU, UK, and IE entities.
- Lead the monthly AP close process by executing the close checklist, reconciling AP subledgers to the balance sheet, and preparing variance analyses.

