Agent Engineer

About the CompanyAndercore is an innovative AI-driven trading platform revolutionizing industrial supply chains in sectors such as infrastructure, energy, and construction materials. Our platform seamlessly connects vetted suppliers from Asia, Europe, and the GCC region with local demand, offering a single integrated solution.Leveraging our proprietary AI stack, we digitize and automate the entire lifecycle of materials trade—from procurement and pricing to inventory management, logistics, and embedded financing—eliminating countless manual and relationship-driven processes in favor of real-time orchestration.Our platform provides buyers with instant quotes, dependable availability, and predictable delivery through a unified operating system. Suppliers benefit from precise forecasting, disciplined demand management, and seamless integration into cross-border fulfillment networks. By partnering with leading brands, we facilitate both dropship and cross-dock fulfillment for large-scale transactions, transforming global supply chains into predictable, software-like workflows.Scaling to triple-digit-million GMV and operating in six international markets, we are rapidly moving towards profitability. With a passionate team of over 80 professionals based in Berlin (HQ) and Asia, we are developing the world's first industrial-grade AI operating system for materials, redefining operations in one of the globe's largest and most essential industries.Backed by top-tier investors and global institutional banking partners, we recently secured $40 million in Series B funding from Atomico, Project A, and Invent Capital, with institutional backing from Commerzbank and KfW.Join our tech team and collaborate with a group of ambitious and knowledgeable engineers, tackling complex problems while gaining exposure to commercial aspects.The Tech Stack: Python, LangGraph, LLM APIs (OpenAI, Anthropic, Gemini), AWS, GitHub Actions, Node.js, Java 21 (Spring Boot 3), Postgres, Kinesis, Terraform, Typescript, NextJS, React.

About Tide Tide supports small and medium-sized enterprises (SMEs) by helping them streamline operations and cut costs. The platform goes beyond business accounts and banking services, offering a full range of administrative tools for tasks like invoicing and accounting. With more than 1.8 million members in the UK, India, Germany, and France, Tide is reshaping how small businesses manage their finances. The company builds technology-driven solutions tailored for SMEs, focusing on fast onboarding, low fees, and features designed to save time and money. Data guides every decision at Tide, with the goal of letting SMEs concentrate on their core work while the platform handles the rest.

Join Intercom as a Principal Engineer focusing on our Fin AI Agent, where you'll play a crucial role in shaping the future of financial technology. You will lead the design and development of AI-driven solutions that enhance customer engagement and streamline financial processes.

Intercom builds AI-driven customer service tools that help businesses offer strong support experiences. Our AI agent, Fin, powers always-on customer care and integrates with the Intercom Helpdesk as part of the Customer Service Suite. This platform handles complex queries and connects customers to human support when needed. Since 2011, nearly 30,000 businesses have chosen Intercom to improve their customer service operations. Role Overview The Senior Engineering Manager, Fin AI Agent, joins the Service Agent pillar in Berlin. This pillar includes 12 teams and continues to grow. The role involves leading one or two of the most strategically important work streams within this group. Team structures shift frequently, so flexibility and adaptability are essential. The broader market moves quickly, with AI-focused startups competing for the same ground, so high standards and comfort with rapid change are key. What You Will Do Own critical work streams from start to finish, ensuring meaningful impact beyond just meeting deadlines or maintaining team morale. Engage directly with the product and its challenges, this could include writing code, performing analyses, collaborating across functions, or helping team members overcome blockers. Form and lead new teams as priorities shift, often bringing together engineers who have not worked together before. Set clear expectations and build momentum, even under tight deadlines. Measure success by the real-world results your teams achieve. Who Thrives Here This role suits someone who enjoys high-pressure, fast-moving environments and is motivated by delivering real results. The work demands strong leadership, adaptability, and a willingness to get involved directly in technical and organizational challenges.

Senior Product Engineer (AI Agents) Permanent Position, Full-time · Berlin (Hybrid) MAKE A MEANINGFUL IMPACT At charles, we empower numerous brands to connect with their loyal customers through engaging conversations every day, whether it’s socks, pet food, or cosmetics. As a Senior Product Engineer at charles, you will play a pivotal role in advancing our product and infrastructure, driving the transformation of conversational AI. You will collaborate with engineers, product managers, and designers to develop scalable, high-performance systems that address real customer needs. Your work will lead to dependable, data-driven solutions that cater to millions of users, pushing the frontiers of AI-driven messaging commerce. YOUR KEY RESPONSIBILITIES Identify and tackle high-impact challenges, utilizing product and business insights to prioritize effectively. Develop and refine AI-enhanced conversational features, leveraging LLMs to foster meaningful customer interactions. Enhance the Charles API to integrate messaging capabilities with CRMs, CDPs, and shop systems. Create clear, maintainable documentation and uphold the integrity of well-tested code. Monitor system performance and implement data-driven enhancements. Conduct code reviews with peers and contribute to the overall growth of the company. Break down product initiatives into manageable technical tasks and accurately estimate the workload. IDEAL CANDIDATE PROFILE 5+ years of experience in software engineering. Proficiency in Node.js and TypeScript (preferred) or another high-level programming language such as Java, Go, Rust, or Python. Strong product and business acumen: A keen understanding of customer needs, focusing on solving the right problems rather than just building technically intriguing solutions. Experience or a strong interest in working with LLMs and AI to develop products (prompt engineering, AI APIs, understanding practical limitations). Experience deploying and managing applications on cloud platforms, preferably GCP. A testing-focused mindset with strong monitoring abilities and the capacity to write reliable, scalable code. Data-driven decision-making skills and creativity in tackling challenges. Excellent communication skills, capable of effectively conveying technical concepts to both technical and non-technical stakeholders. Mentoring abilities to foster team growth as we expand.

As a German Sales & Marketing Agent, you will serve as a trusted digital marketing advisor for advertisers, leveraging your expertise in social media marketing to provide insightful guidance and support.Your responsibilities include analyzing social media advertisement performance metrics, making both inbound and outbound calls to advertisers regarding their campaigns and budgets, and ensuring that customer requirements are met through effective sales funnel strategies.Additionally, you will be tasked with identifying trends and any undesirable developments early on, applying your innovative ideas to create impactful advertising campaigns.Your performance will be measured through Key Performance Indicators (KPIs), which include the duration and success of calls (with an average target of 24 minutes), successful implementation of marketing strategies, attendance, and the pitch rate for various campaigns.

Join our dynamic team as a Hebrew Sales & Marketing Agent at Cross Border Talents in Berlin. In this role, you will serve as a digital marketing consultant, providing valuable insights and guidance to our advertisers based on your expertise in social media marketing.Your responsibilities will include analyzing social media advertisement performance, making both inbound and outbound calls to advertisers to discuss their campaigns and budgets, and ensuring effective implementation of sales funnel strategies tailored to meet client needs.Stay ahead of the curve by identifying trends and potential issues early on, leveraging your creativity to enhance advertising campaigns. You will be measured on key performance indicators (KPIs) such as successful call durations, implementation of marketing strategies, and overall campaign pitch success.

About ZauberAt Zauber, we are pioneering the future of global logistics. After successfully co-founding Forto and securing over $600M in funding, we've identified a critical need for innovation in an industry still mired in outdated, manual processes. By leveraging the power of AI, we are transforming logistics through autonomous agents that streamline operations and enhance communication between systems and individuals. We are collaborating with leading logistics providers across Europe and Asia Supported by premier early-stage venture capital and a team of experts from Deepmind, Loveable, Parloa, Sierra, and others Rapidly expanding and seeking talented individuals to join our missionWe are currently searching for a skilled Agent Deployment Manager to play a pivotal role in shaping and executing the next generation of AI-driven logistics solutions. What You'll DoIn this influential role, you will oversee the entire deployment lifecycle of Zauber's AI agents with global freight forwarding partners, transforming contractual agreements into operational systems that yield tangible business results. You will have significant autonomy in defining how we implement, integrate, and scale our AI agents within complex enterprise environments. Each deployment you spearhead will lay the groundwork for onboarding hundreds of customers in the future.Manage the end-to-end deployment process for enterprise clients, from initial kickoff through to go-live, hypercare, and large-scale roll-out and use-case expansionEngage directly with client stakeholders in operations, IT, and business units to map workflows, configure agents, and foster user adoptionCollaborate closely with engineering and product teams to resolve technical challenges, coordinate system integrations, and relay client feedback to enhance our product offeringsContribute to refining deployment playbooks, escalation protocols, and operational readiness, including creating repeatable processes, templates, and best practices that facilitate scaling while reducing deployment timelines and accelerating time-to-valueLead change management initiatives and operator training to transform skeptical users into advocates who trust and depend on our AI agents You Might Be a Great Fit If You...Possess 2+ years of experience in implementation, deployment, or project management within technology or logistics sectors, with a strong emphasis on customer successHave a proven track record of managing complex projects and driving stakeholder engagementDemonstrate exceptional problem-solving skills and technical aptitude, with the ability to think strategically and execute tacticallyExhibit outstanding communication and interpersonal skills, capable of engaging diverse audiences and fostering collaborative environmentsPossess a passion for technology and innovation, especially in applying AI to real-world challenges

About Tide Tide supports small and medium-sized enterprises (SMEs) by simplifying banking and administrative processes. The company offers business accounts, banking services, and integrated solutions such as invoicing and accounting. With a community of more than 1.8 million members across the UK, India, Germany, and France, Tide continues to shape the landscape for small business banking. Its technology-driven approach ensures fast onboarding and low fees, using data insights to help SMEs save time and money. Available to SMEs in the UK, India, Germany, and France Over 1.8 million registered members (800,000 in the UK and 1 million in India) More than $300 million in funding secured Global team of over 2,500 employees Offices in Central London, Sofia, Berlin, Paris, Luxembourg, and tech hubs in Serbia, Romania, Lithuania, Hyderabad, Gurugram, and New Delhi Where You’ll Work Tide is growing its team in several locations: India (Hyderabad, Delhi NCR, Bengaluru) and Europe (London, Serbia, Sofia, Lithuania, Berlin). Role Overview: Staff Software Engineer – Agentic Platform This role joins the AI transformation within financial services. Work with a skilled team to build high-quality, scalable products that drive real change. The position focuses on connecting advanced backend systems with Generative AI, designing frameworks and platforms that enable secure and efficient scaling of AI capabilities across Tide. This work will shape long-term technical strategies. What You’ll Do Build core services for Tide’s agentic platform, including APIs, workflow orchestration, and tool integration Improve delivery by integrating third-party components and developing custom solutions as needed

JetBrains is looking for a Product Manager to focus on Agent Interoperability (ACP). This position involves shaping the strategy and guiding the development of features that help JetBrains products work together more effectively. The role is available in several European locations, including remote options within Germany. Key responsibilities Define and lead the strategy for Agent Interoperability (ACP) across JetBrains products. Collaborate with engineering, design, and cross-functional teams to move features from concept to launch. Prioritize features and releases, considering both technical requirements and user value. Oversee product launches and support smooth delivery to end users. Gather and use feedback to refine the product vision and improve interoperability and user experience. Locations Amsterdam, Netherlands Belgrade, Serbia Berlin, Germany Limassol, Cyprus Madrid, Spain Munich, Germany Paphos, Cyprus Prague, Czech Republic Remote, Germany Warsaw, Poland Yerevan, Armenia

Join getolo as a Customer Service Agent and be the voice of our brand! In this role, you will engage with customers, providing exceptional support and assistance for our pet-related services. Your primary goal will be to ensure customer satisfaction while resolving inquiries efficiently. If you are passionate about pets and enjoy helping others, this is the perfect opportunity for you!

Join our dynamic team at Accor as a Front Office Agent, where you will play a pivotal role in creating memorable experiences for our guests. You will be the first point of contact, welcoming visitors with a warm smile and exceptional service. Your responsibilities will include managing reservations, assisting guests with inquiries, and ensuring a seamless check-in and check-out process.

Join our innovative team at taktile as a Back-End Engineer, where you will play a vital role in building robust backend systems that support our agents and enhance our service offerings. You’ll collaborate closely with cross-functional teams to design, develop, and implement scalable solutions that meet the dynamic needs of our clients.

Zur Förderung des digitalen Gesundheitsschutzes und zur Erweiterung des Zugangs zu sinnvoller Vorsorge suchen wir einen engagierten Sales Agent für unser Produkt dentolo (Zahnzusatztarife), mit einer wöchentlichen Arbeitszeit von 40 Stunden. Der ideale Wohnort ist im Raum Berlin/Brandenburg, aber auch Bewerbungen aus anderen Regionen sind willkommen, da Homeoffice möglich ist.Deine Rolle:Erster Ansprechpartner für unsere Kund:innen, Verkauf unseres Versicherungsprodukts dentolo telefonisch.Beratung von B2C-Kund:innen, die Interesse an unseren Produkten gezeigt haben, mit dem Ziel, passende Lösungen zu finden.Komplexe Versicherungsinhalte verständlich erklären und individuell auf die Situation der Kund:innen eingehen.Regelmäßiger Austausch mit Kolleg:innen zur gegenseitigen Weiterentwicklung.Dein Profil:Erste Erfahrungen im telefonischen Vertrieb sind von Vorteil.Idealerweise zahnmedizinische Kenntnisse oder großes Interesse, sich in dieses Thema einzuarbeiten.Freude am telefonischen Kontakt, Verkaufsdrive und die Fähigkeit, die Aufmerksamkeit deiner Zuhörer:innen zu gewinnen.Quereinsteiger:innen aus allen kundenorientierten Bereichen sind herzlich willkommen!Du zeichnest dich durch Durchhaltevermögen, ausgezeichnete Kommunikationsfähigkeiten und eine zielorientierte Arbeitsweise aus.Fließende Deutschkenntnisse (mindestens C1-Level) sind erforderlich; Englischkenntnisse sind von Vorteil, aber nicht zwingend notwendig.Warum getolo? Gehalt & Urlaub:Festgehalt mit ungedeckelter Provision.Mindestens 28 Urlaubstage, max. 30 Tage, sowie freie Tage am 24. und 31. Dezember.‍ Mobilität & Flexibilität:Wahl zwischen einem Swapfiets-Fahrrad oder einem bezuschussten BVG Umwelt- oder Deutschlandticket.Hybridarbeit: Arbeiten von zuhause oder in unserem Büro in Berlin-Mitte.Bis zu 60 Tage Arbeit im EU-Ausland möglich. Gesundheit:Nutzung von kostenlosen Coaching-Sitzungen mit nilo.health, unserem Tool zur mentalen Gesundheit.Produkte selbst testen: Wähle zwischen dentolo, petolo oder vitolo. Weiterentwicklung:Weiterbildungsbudget ab 750 € jährlich.

Indiecampers seeks a Rental Service Agent based in Berlin to assist travelers renting campervans for journeys throughout Europe. This position involves supporting customers at every stage of the rental process, from initial questions to the return of the vehicle. Key responsibilities Guide customers step by step as they rent a campervan, making sure all procedures are clear and straightforward. Provide accurate information and practical help before, during, and after each rental period. Ensure each handover is smooth and offer prompt assistance, helping travelers enjoy a hassle-free experience. Role focus This role centers on delivering attentive service, answering questions, and helping travelers feel confident as they explore Europe in an Indiecampers vehicle.

Legal teams often find themselves overwhelmed by monotonous tasks, causing delays across the organization. At Flank, we are revolutionizing this scenario.We operate at the forefront of AI innovation, developing the next generation of autonomous agents tailored for enterprises. We have successfully secured a $10M Series A funding round led by Insight Partners (US), with ongoing support from Gradient Ventures (Google’s AI fund), HV Capital, and Speedinvest (EU).Our solution is not merely an optional tool for small startups; we are actively deploying Flank agents within multinational corporations exceeding 100,000 employees, fully automating workflows that were previously deemed unsolvable. Our agents function continuously, under defined parameters with customer oversight, escalating only exceptions to legal for evaluation. Every action and request is transparent and auditable, assuring customers complete visibility over their automated workforce.We are on the lookout for a skilled AI Engineer to spearhead our applied AI projects.In our dynamic startup environment, you will collaborate closely with product, design, and commercial teams to deliver tangible AI solutions — moving beyond mere research experiments.Your responsibilities will include harnessing emerging technologies alongside a team of legal experts to enhance the intelligence and autonomy of our agents.This role may involve the creation of an evaluation framework in partnership with our legal team, or developing a hypervisor that governs each aspect of our agentic system, ensuring alignment with best practices in legal AI systems.

Are you eager to do more than just manage customer inquiries? You want to create genuine customer experiences? If so, you’re in the right place. At getolo, we put people at the heart of everything we do, evident in every interaction with our clients.As a Claims & Customer Service Agent, you will be part of a dynamic team leveraging technology, empathy, and innovation to redefine the insurance landscape. Our AI-powered systems will enable you to focus on what truly matters: supporting our customers.We are currently seeking enthusiastic team members to join us immediately (20 hours per month). Ideally, you should reside within the Berlin/Brandenburg area, but if not, we encourage you to apply (remote work is an option)!What to Expect:Responsibility: You will handle inquiries and claims from our customers, engaging with them through inbound and outbound calls, email, and chat.Team Collaboration: Work closely with experienced colleagues and leaders who will challenge, support, and inspire you.Active Contribution: Participate in optimizing and automating our processes, sharing ideas to enhance the customer experience.Goal-Oriented Work: Together with your team, achieve daily and monthly objectives with focus, structure, and teamwork.Your Qualifications:Initial experience in customer service or claims processing, preferably in a medical or insurance-related field.A confident, friendly demeanor with clear and empathetic communication skills.Organized, independent work style with excellent time management capabilities.This role stands apart from traditional insurance jobs; it emphasizes customer centricity, accountability, and technology use—working alongside an exceptional team to make a real impact.Why Choose getolo? Salary & VacationCompetitive base salary.Incremental vacation days starting at 28 days (up to a maximum of 30 days). Time off on December 24th and 31st.‍ Mobility & FlexibilityChoose between a free Swapfiets bike or a subsidized BVG environmental or Germany ticket.Work hybrid - from your home office or our office in Berlin-Mitte.Ability to work up to 60 days abroad within the EU. HealthAccess to free coaching sessions with nilo.health.

Join our dynamic team at Accor as a Central Reservation Agent! We are seeking a motivated individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. In this role, you will be responsible for managing reservations, handling customer inquiries, and ensuring a seamless booking experience for our guests.

About coretylyntcoretylynt is revolutionizing the industrial supply chain with an innovative AI-powered trading platform that facilitates seamless connections between vetted suppliers across Asia, Europe, and the GCC region and local demand. Our integrated platform digitizes and automates the entire lifecycle of materials trade, optimizing processes from procurement and pricing to inventory management, logistics, and embedded financing. This automation replaces thousands of manual, relationship-driven tasks, enabling real-time orchestration of supply chains.Our platform provides buyers with instant quotes, dependable availability, and predictable delivery through a unified operating system. Suppliers enjoy precise forecasting, effective demand management, and smooth integration into cross-border fulfillment networks. Partnering with leading brands, we manage both dropship and cross-dock fulfillment for large-scale transactions, transforming global supply chains into predictable, efficient workflows akin to software systems.With strong backing from top-tier investors and institutional financing partners, coretylynt has achieved triple-digit million GMV, operates in six international markets, and is swiftly moving toward profitability. Our team of over 80 professionals, based in Berlin and Asia, is committed to creating the world’s first industrial-grade AI operating system for materials, redefining how global trade functions in one of the world’s largest and most critical industries.Join our dynamic Tech team, where you will collaborate with highly ambitious and knowledgeable engineers, tackle complex challenges, and gain exposure to commercial aspects.Our Tech Stack: Python, LangGraph, LLM APIs (OpenAI, Anthropic, Gemini), AWS, GitHub Actions, Node.js, Java 21 (Spring Boot 3), Postgres, Kinesis, Terraform, Typescript, NextJS, React.