AI Application Engineer – AI Products (LLM & RAG) (m/f/d)

At Intercom, we are revolutionizing customer service with our innovative AI solutions, dedicated to helping businesses enhance their customer interactions.Our AI agent, Fin, stands as the most advanced customer service AI solution available, enabling businesses to offer unparalleled, round-the-clock support that significantly improves customer experiences. By integrating Fin with our Helpdesk, we deliver a comprehensive solution known as the Intercom Customer Service Suite, which is designed to handle complex inquiries that require a human touch.Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is committed to raising the bar for customer service. We are driven by our core values, which inspire us to push boundaries, innovate with urgency, and continuously provide exceptional value to our clients.What’s the Opportunity?We are seeking experienced Staff Product Engineers to join our AI Group, tasked with developing Intercom’s AI-driven products. In this role, you will collaborate closely with our ML Scientists and product teams to gain an in-depth understanding of our products, customers, and the machine learning technology stack we utilize.Our team is dedicated to defining new machine learning features, exploring suitable algorithms and technologies, and swiftly delivering initial prototypes to our customers.As a product-focused unit, we work in collaboration with the Product and Design teams to ensure we deliver the best possible AI-enhanced product experiences. Our engineers are instrumental in facilitating rapid production, often transitioning to beta releases within weeks following successful offline tests.We are passionate about leveraging machine learning technologies, and our projects range from classic supervised models to cutting-edge unsupervised clustering algorithms, and innovative applications of transformer neural networks. We rigorously test and measure the genuine impact of each model we deploy on our customers.If you are an accomplished product engineer with a strong analytical mindset and hands-on experience with machine learning systems, we would love to connect with you!

At Intercom, we are revolutionizing customer service through innovative AI solutions designed to enhance business interactions. Our flagship AI agent, Fin, represents the pinnacle of customer service technology, enabling organizations to provide seamless and effective support 24/7. By integrating Fin with our Helpdesk, we offer a comprehensive Customer Service Suite that empowers businesses to tackle complex queries with ease, ensuring a superior customer experience.Established in 2011, Intercom has gained the trust of nearly 30,000 businesses worldwide, setting a new benchmark for customer service excellence. We are committed to pushing boundaries, delivering swift and impactful solutions, and continuously adding value for our clients.Berlin's dynamic blend of technical expertise and creative innovation attracts us, making it an ideal location for our operations. This vibrant city, closely connected to our R&D hubs in Dublin and London, is a magnet for top talent eager to contribute to ambitious projects.This year, we aim to expand our Berlin team by hiring 100 professionals across engineering, AI, data science, product, and design. This is an exciting opportunity to join us as we establish a strong R&D presence in the region, helping shape the future of customer service.What’s the Opportunity?As a Staff Engineer, you will take on a leadership role within the engineering team, significantly contributing to our organization. You will develop both back-end and front-end systems, collaborating closely with designers, product managers, researchers, and data analysts. Your responsibilities will include mentoring fellow engineers and working alongside the Engineering Manager to refine team development and technical strategy.Your ResponsibilitiesAs a seasoned engineer, your contributions will include:Enhancing our technical architecture to accommodate the scaling demands of our diverse clientele.Prioritizing agility alongside scalability and availability, supporting continuous deployment and incremental feature releases.Engaging in all phases of software development, contributing to high-impact projects that improve our service delivery.

At Intercom, we are revolutionizing customer service through innovative AI solutions, striving to empower businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, is the most advanced customer service AI available, enabling businesses to provide round-the-clock, flawless service and significantly enhance customer interactions. Fin seamlessly integrates with our Helpdesk, creating an all-encompassing solution known as the Intercom Customer Service Suite, designed to tackle complex queries that necessitate human intervention.Founded in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is setting a new benchmark for customer service. Our core values drive us to push boundaries, operate with speed, and deliver unparalleled value to our clients.We believe in the importance of speed, and Berlin epitomizes this with its unique combination of technical expertise and vibrant creative culture. It is a globally connected city, closely situated to our R&D hubs in Dublin and London, making it the ideal environment for top-tier technical talent to flourish and collaborate on ambitious projects.This year, we aim to expand our Berlin team by hiring 100 professionals in engineering, AI, data science, product, and design. Joining us now means becoming part of the foundational R&D team in this region, allowing you to leave a lasting impact as we develop the world's leading customer agent!What’s the opportunity?We are seeking Senior Product Engineers to join our AI Group, focusing on the development of Intercom’s AI-driven products. As a Product Engineer in machine learning, you will collaborate closely with our ML Scientists and product teams, gaining a deep understanding of our products, customer needs, and our ML tech stack.Your role will involve defining innovative ML features, researching suitable algorithms, and rapidly deploying prototypes to our customers. Our team is highly product-focused, working in partnership with Product and Design teams to expedite our production processes. Thanks to our dedicated engineering team, we frequently transition from successful offline tests to production within weeks.We are passionate about leveraging machine learning technology, having productized everything from classic supervised models to groundbreaking unsupervised clustering algorithms and transformative applications of transformer neural networks. We rigorously test and measure the real customer impact of every model we implement.

Mendix builds a low-code application development platform used by organizations worldwide to launch new ideas quickly. Since joining Siemens in 2018, Mendix has blended the scale of a global software company with the flexibility of a fast-growing team. The Solutions Engineer - Core AI position is available in several cities: London, Rotterdam, Amsterdam, Munich, Berlin, Erlangen, Frankfurt, or Stuttgart. This role centers on developing and scaling hybrid agentic workforces by combining low-code tools, AI, data, and system integrations. The goal is to help organizations efficiently create and orchestrate agents and applications. What you will do Design and build customer-facing prototypes and lighthouse projects to test and validate AI-driven integration scenarios. Lead strategic workshops and technical sessions with both customers and internal teams, focusing on agentic AI workflows and advanced integrations. Transform successful customer projects into reusable assets, such as reference architectures, blueprints, accelerators, and scalable patterns. Act as the technical lead for agentic system design, guiding tool selection, orchestration, and multi-agent strategies. Develop and manage complex integration architectures to ensure smooth operation across diverse platforms.

Superhuman Platform Inc. seeks a Staff Product Designer to join the Agents team in Berlin. This hybrid role centers on shaping AI-powered productivity tools that help people and artificial intelligence work together more effectively. The Agents team develops products designed to streamline workflows and improve collaboration. What you will do Design advanced Agent experiences that help users communicate and work with greater confidence. Work closely with engineering teams in Europe and design colleagues in the US to refine user interactions and deliver a consistent experience across the platform. Contribute to product strategy by sharing user insights, prototyping new concepts, and developing a long-term design vision for the Agents roadmap. Mentor peers by offering constructive feedback and raising design standards across the team. Work model This position follows a flexible hybrid approach in Berlin, combining focused individual work with collaborative in-person sessions. Superhuman values trust, innovation, and teamwork in its daily operations. About Superhuman Superhuman, now part of Grammarly, provides an AI productivity platform used by more than 40 million people and 50,000 organizations worldwide. The platform integrates with over 1 million systems, including Grammarly's writing tools, Coda's collaborative workspaces, and Superhuman's own AI assistant, Go. Since 2009, Superhuman has focused on helping users reduce busywork and concentrate on what matters most. Learn more at superhuman.com and see the company’s values here.

Role Overview airapps is looking for an AI Product Manager in the Berlin Metropolitan Area. This position focuses on building new AI-driven products that reach users worldwide. The AI Product Manager works closely with teams across the company to shape features based on market needs and manages products from initial idea through to launch. What You Will Do Work with cross-functional teams to define and deliver AI-powered solutions Translate user and market requirements into clear product features Oversee the full product lifecycle, from concept through release

At Intercom, we are revolutionizing customer service through the power of AI. Our mission is to enable businesses to deliver outstanding customer experiences, and we are seeking talented individuals to help us achieve this goal.Our flagship AI agent, Fin, stands out as the most sophisticated customer service AI available, ensuring businesses can offer seamless, around-the-clock support that enhances customer interactions. By integrating Fin with our Helpdesk, we create the Intercom Customer Service Suite, which provides AI-driven assistance for complex queries that necessitate human intervention.Since our inception in 2011, Intercom has grown to serve nearly 30,000 businesses worldwide, setting new benchmarks in customer service excellence. Guided by our core values, we constantly strive for innovation, speed, and delivering exceptional value to our clients.Berlin’s unique blend of technical expertise and vibrant creative culture makes it an ideal location for our expansion. We are excited to tap into the city’s talent pool while remaining connected to our R&D centers in Dublin and London. We aim to recruit 100 new team members in Berlin this year across engineering, AI, data science, product, and design, making this a pivotal moment to join us as we build the world’s leading customer agent.What’s the Opportunity?We are looking for Senior Product Engineers to join our AI Group and contribute to the development of our AI-powered products. As a Product Engineer in machine learning, you will collaborate closely with our ML Scientists and product teams, gaining an in-depth understanding of our products, customers, ML tech stack, and overall product offerings.Your responsibilities will include defining new ML features, exploring suitable algorithms and technologies, and swiftly delivering prototypes to our customers. Our highly focused team works in close partnership with Product and Design, allowing us to move quickly to production and often launch beta versions only weeks after successful testing.We are passionate about leveraging machine learning technology, having transformed various models—from classic supervised to innovative unsupervised clustering and advanced applications of transformer neural networks. We rigorously test and assess the tangible customer impact of each model we deploy.If you are an experienced product engineer eager to make a significant impact, we encourage you to apply!

At Intercom, we revolutionize customer service with our cutting-edge AI technology. Our mission is to empower businesses to deliver exceptional customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service AI on the market, enabling businesses to provide round-the-clock, flawless service. Fin integrates seamlessly with our Helpdesk, forming the comprehensive Intercom Customer Service Suite, designed to enhance support for complex inquiries that necessitate human intervention.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses globally, establishing a new benchmark in customer service. Our core values drive us to innovate, operate with urgency, and consistently provide exceptional value to our clients.We are excited to build our presence in Berlin, a city known for its unique mix of top-tier technical talent and vibrant creative culture. This dynamic, globally connected metropolis is conveniently located near our R&D facilities in Dublin and London, making it an ideal hub for ambitious product development.This year, we aim to recruit 100 talented individuals in Berlin across various domains, including engineering, AI, data science, product management, and design. This is an extraordinary opportunity to join us as we lay the groundwork for our R&D efforts in the region and make a significant impact as we develop the leading customer service AI!What’s the opportunity?We are in search of Senior Product Engineers to become part of our AI Infrastructure team, dedicated to building AI-driven products at Intercom. As a Product Engineer in AI Infrastructure, you will collaborate closely with ML engineers and ML scientists to thoroughly understand our products and tech stack, and identify ways to expedite our development processes.The broader AI team is responsible for conceptualizing new ML features, exploring effective algorithms and technologies, and swiftly deploying prototypes for our customers.Our AI infrastructure is designed to adapt rapidly to new advancements in AI, ensuring that our engineers can deliver high-quality services promptly while maintaining the safety and reliability of our systems.We are passionate about leveraging machine learning technology, from classic supervised models to innovative unsupervised clustering algorithms, and pioneering new applications.

Join Machine Learning Reply, a leader in transforming advanced AI technology into practical, scalable solutions for organizations. We are searching for an enthusiastic AI Application Engineer to help create AI-driven applications and intelligent features leveraging cutting-edge machine learning and generative AI technologies.As part of our innovative team, you'll focus on developing user-centric AI applications, translating AI capabilities into market-ready products.This role positions you at the nexus of AI engineering, backend development, product design, and cloud deployment, crafting production-ready AI systems that deliver significant business impact.Key Responsibilities:Design and develop AI-powered applications for enterprise clients, including digital assistants, AI copilots, semantic search systems, and intelligent automation solutions.Create applications powered by LLM and Retrieval-Augmented Generation (RAG) using the latest AI frameworks.Develop comprehensive AI products that integrate LLM APIs with enterprise data sources and backend services.Architect scalable AI microservices and APIs to embed AI functionalities into enterprise platforms.Implement vector search, embeddings pipelines, and knowledge retrieval systems.Rapidly prototype AI features and proofs-of-concept, transitioning them to production-grade systems.Collaborate with product managers, designers, AI engineers, and enterprise clients to create impactful AI solutions.Deploy AI systems on cloud platforms following modern DevOps practices.Ensure reliable, scalable, and observable AI services through CI/CD pipelines, monitoring, and containerized deployments.What We Offer:An open and collaborative environment within the global Reply network, allowing you to build next-generation AI applications.Interdisciplinary collaboration with teams comprising AI engineers, software developers, and data scientists across diverse industries such as Banking, Insurance, Automotive, and Retail.An active social program featuring paid training, conferences, communities of practice, hackathons, and Reply XChange.Monetary benefits including a mobility package, gym subsidies, insurance, and pension schemes.

About the RoleAs a Staff AI Engineer at bluefishai, you'll take on a pivotal role as a technical leader for our cutting-edge LLM-powered products, which are at the forefront of marketing and advertising technologies. You will be responsible for making essential architectural decisions, establishing quality benchmarks, and spearheading multi-team initiatives that yield measurable results.Your responsibilities will include leading the vision and execution of our data platform and LLM-integrated products. You will oversee significant architectural decisions concerning data pipelines, model integration, deployment, and evaluations, transforming high-level business and product requirements into reliable, scalable data solutions that deliver impactful outcomes for our Fortune 500 clients. This role encompasses both data backend and machine learning engineering, ensuring the reliability and cost-effectiveness of our pipelines while enhancing the performance of LLM-enabled features. Furthermore, you will elevate data literacy across the department through effective collaboration and craftsmanship.You will be accountable for the health, cost, and growth of key data products and platforms, partnering closely with full-stack engineers, product managers, design teams, and DevOps to produce outcomes that our customers can confidently rely on.This position offers an exciting opportunity to influence the future of AI-driven technologies and make significant contributions to tangible applications.While this role is associated with our Berlin location, we offer flexibility for remote work within Germany.

Join our dynamic team at redcare-pharmacy as a Staff Engineer specializing in Retail Media and AdTech Solutions. In this pivotal role, you will leverage your expertise to drive innovative solutions within the retail media landscape, optimizing advertising technologies that enhance our clients' visibility and reach. Collaborate with cross-functional teams to develop and implement cutting-edge ad solutions that meet the diverse needs of our customers.

At Machine Learning Reply, we empower organizations to harness advanced AI technologies, transforming them into practical applications and scalable digital products.We are seeking an enthusiastic AI Application Engineer to join our team, focusing on the development of AI-driven solutions and intelligent product enhancements utilizing state-of-the-art machine learning and generative AI technologies.While our GenAI Engineers concentrate on model creation and AI architecture, you will prioritize the development of user-centric AI applications, turning AI functionalities into robust products.In this role, you will operate at the convergence of AI engineering, backend development, product innovation, and cloud deployment, crafting production-ready AI systems that deliver tangible business outcomes.

Join Us at ParloaAt Parloa, we aspire to be an iconic AI Platform company catering to Fortune 2000 enterprises. This is a unique opportunity to influence the future of enterprise AI. With our global enterprise clients, we are demonstrating the transformative power of our Agent Management Platform (AMP), which is evolving into the AI Agent Management layer for enterprise AI innovation.We are committed to constructing Europe’s premier engineering organization that sets the standard for engineering excellence.Our mission is straightforward: deliver robust, enterprise-grade, resilient, and reliable AI solutions swiftly. In a rapidly evolving market where multimillion-dollar sales cycles can be as brief as 1–2 months, speed is our competitive advantage. We are competing against major tech firms and agile AI-native startups, and now is the time to position Parloa as a global leader in Agentic AI Platforms.Our engineering team is developing a Composable Customer Experience Platform featuring Packaged Business Capabilities (PBCs), empowering clients to select between a turnkey solution or a composable toolkit that integrates seamlessly into their enterprise architecture.Our engineering organization, currently over 120 strong and rapidly expanding, is organized into Customer Experience Automation (CXA), Product Platform, and Technology Platform, collectively delivering a Composable Customer Experience Platform. Think of it like AWS's granularity, specifically designed to equip enterprises with speed, flexibility, and resilience.This is a once-in-a-decade chance to redefine how Agentic AI can revolutionize enterprises. To succeed, we need elite engineering leadership: bold, pragmatic, and dedicated to cultivating high-performing teams that achieve results swiftly and at scale.

Join leapsome as a Lead AI Product Engineer and play a pivotal role in shaping innovative AI-driven products that enhance user experience and drive business success. In this dynamic position, you will lead a team of engineers, collaborate with cross-functional teams, and develop cutting-edge solutions that leverage the latest advancements in artificial intelligence.

ppro is hiring a Staff Engineer for the Boarding Domain in Berlin. This role centers on improving payment solutions and shaping the way clients are onboarded to the platform. Role overview The Staff Engineer will work closely with cross-functional teams to develop technology that simplifies and accelerates the client boarding process. Collaboration is key, as the position involves working with product, engineering, and other stakeholders to deliver enhancements that matter. Impact This role provides the chance to influence both product design and technical architecture. The work directly affects how clients experience onboarding, with room to introduce new ideas and improvements. Location This position is based in Berlin, within a lively and engaged tech community.

Intercom is seeking a Staff Product Designer in Berlin to help shape the user experience across our platform. This position calls for a designer who brings creativity and a thoughtful approach to solving complex challenges. The work centers on designing interfaces and interactions that make a real difference for our customers. Role overview This role focuses on improving how businesses connect with their customers through Intercom’s products. As part of the design team, you will work closely with product managers and engineers to define the product vision and create solutions that address real user needs. What you will do Design user experiences that support better customer relationships Collaborate with cross-functional teams to define and deliver product features Tackle complex problems with creative, user-centered solutions Requirements Strong experience in product design, especially solving intricate design challenges Ability to work collaboratively with engineers and product managers Passion for creating thoughtful, enjoyable user experiences

Role Overview bluefishai is searching for a Senior Staff Applied AI Engineer based in Berlin or working remotely within Germany. This senior technical leader will shape how artificial intelligence is adopted and scaled across the company. The position focuses on driving AI projects that improve developer productivity, streamline workflows, and grow product capabilities. What You Will Do Lead AI-driven initiatives from concept to implementation, targeting real business outcomes. Work directly with the VP of Engineering and partner with engineering, product, and leadership teams to identify and prioritize impactful AI use cases. Establish structure, standards, and clear processes to help teams use AI effectively and sustainably. Integrate AI solutions into software development workflows to help teams deliver faster and more efficiently. Evaluate new and emerging technologies, including advanced AI capabilities, and advise on their practical application for both products and internal operations. Mentor engineers across teams, define best practices, and support the adoption of AI to drive measurable improvements. What Makes This Role Unique bluefishai is at the early stage of its AI journey, with multiple teams exploring different approaches. This role offers the chance to bring clarity, consistency, and vision, helping set the foundation for scalable AI use across the company. Success depends on strong collaboration, influencing stakeholders, and aligning teams around solutions that deliver real results.

At Upbound, we are pioneering the future of infrastructure in the Agentic AI Era. As the creators and primary maintainers of Crossplane, we are developing the Intelligent Control Plane—an innovative platform layer that transforms infrastructure into a programmable, autonomous, and composable entity.Our mission is to empower AI-native enterprises with a foundational platform layer that enables teams to provision, operate, and adapt infrastructure at scale—preparing platforms for both human and AI agents. We collaborate with leading cloud providers, ISVs, and open-source communities to help organizations accelerate their progress with increased confidence.Currently, Upbound supports Fortune 500 companies and platform engineers in over 100 countries. With more than 100M+ downloads, Crossplane is utilized by over 1,000 teams globally. We are a Series B company backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, having raised $69M to date. Discover more at upbound.io.As a Staff Solutions Architect at Upbound, you will be responsible for ensuring the technical success of our customers. You will lead customer outcomes from initial implementation to production adoption, guaranteeing that clients derive tangible business value from Crossplane and the Upbound platform. This deeply technical, hands-on role focuses on post-sales engagement, collaborating closely with customers to deliver effective solutions rather than just providing guidance.

Join Databricks as a Senior Staff Software Engineer! At Databricks, we are passionate about empowering data teams to tackle some of the world's most challenging problems, ranging from security threat detection to groundbreaking cancer drug development. Our mission is to build and operate the finest data and AI infrastructure platform, allowing our customers to concentrate on the high-value challenges central to their missions. Our engineering teams develop sophisticated products that address significant needs globally. We are responsible for one of the largest-scale software platforms, consisting of millions of virtual machines that generate terabytes of logs and process exabytes of data daily. Given our scale, we frequently encounter cloud hardware, network, and operating system issues, and our software is designed to shield our customers from these challenges seamlessly. The Delta DML team is responsible for the core write-path operations of Delta Lake, the open-source storage layer powering the Databricks Lakehouse. Our goal is to deliver top-tier performance and a smooth user experience at massive scales, with the majority of data processed in Databricks traversing our platform. We spearhead performance innovations such as Low Shuffle Merge and Deletion Vectors, and actively contribute to open-source initiatives to unify Delta and Iceberg formats. We are looking for a highly capable and experienced Senior Staff Software Engineer to join our backend team. In this pivotal role, you will be key in designing, developing, and maintaining robust backend systems that power Databricks workspaces. You will create the next-generation platform for serving workspace assets, ensuring high queries per second (QPS), low latency, reliability, and performance, while proactively addressing future growth challenges. Additionally, as a senior team member, you will provide technical leadership, mentorship, and guidance to junior engineers, enhancing overall team coding practices and system designs. Your Impact: Address real business needs at scale through your software engineering expertise. Conduct low-level systems debugging, performance measurement, and optimization on extensive production clusters. Architect design solutions, influence product roadmaps, and take ownership of new projects. Implement tools to enhance automation and operability of services. Utilize your extensive experience to help prevent and investigate production issues. Plan and lead complex technical projects that involve collaboration with multiple teams across the company. Act as a technical team lead by mentoring others, leading sprint planning, delegating tasks, and participating in project planning.