About the job
About the Team:
The AI Deployment Management (ADM) team empowers organizations to harness OpenAI's products, translating them into meaningful, long-lasting results through exceptional service execution.
Our mission is to facilitate the successful adoption and operationalization of AI within organizations. We collaborate with enterprises and educational institutions to transform the potential of OpenAI's technology into sustainable capabilities through structured training, technical enablement, and dedicated services.
By guiding customers from experimentation to production, the ADM team accelerates their time-to-value, enhances product adoption, and establishes OpenAI as an essential element in organizational operations. In the education sector, this involves promoting AI literacy, fostering institution-wide adoption, and enhancing workflows in teaching, administration, learning, and research.
About the Role:
As the EDU AI Deployment Manager, you will play a crucial role in post-sales enablement, delivering high-impact adoption services tailored to educational institutions leveraging OpenAI's product suite. This position is responsible for designing and implementing enablement experiences that establish a repeatable adoption framework, ensuring sustained activation, broadening usage, and measuring impact across OpenAI’s offerings, including ChatGPT Enterprise and Agents.
This role requires a blend of product expertise, instructional design, and customer advisory skills. You will lead interactive workshops, provide services, and create adoption strategies for diverse audiences, including faculty, students, staff, technical practitioners, and institutional leaders, helping them understand not just the functionalities of OpenAI’s products but also their application in real-world scenarios.
Success in this role translates to accelerating institutional readiness and AI literacy, boosting product adoption across campuses, facilitating the launch of new product features, and assisting customers in realizing tangible outcomes across teaching, learning, research, and operations. You will take charge of achieving outcomes related to activation and sustained usage by shaping how enablement leads to measurable impact.
This role is based in our San Francisco or New York City office, operating on a hybrid work model with three days in the office each week. We also offer relocation assistance for new employees.
Responsibilities:
- Own the enablement of OpenAI products, including ChatGPT Enterprise and Agents, while defining effective enablement patterns to support adoption among faculty, students, IT administrators, and instructional designers.

