About the job
About Us
At telli, we are pioneering the first AI-native phone system designed to elevate customer communication.
Since our launch last year at Y Combinator, we've achieved an impressive annualized revenue exceeding $2M with a dedicated team of just 12.
Many businesses struggle with customer communication not due to a lack of care, but because they can't manage the overwhelming volume of calls. Often, this leads to low-quality outsourced call centers or wasted hours by internal teams on repetitive calls.
With telli, our clients benefit from AI voice agents that efficiently handle repetitive inquiries, allowing human agents to concentrate on meaningful customer interactions. This results in enhanced efficiency, happier teams, and improved customer experiences.
Traditional phone systems are not equipped for an AI-focused world. Hence, we are developing the first AI-native phone system that enables companies to manage both human and AI teams seamlessly on a single platform.
Our founding team has firsthand experience with this challenge, having operated a 150-person internal call center at Enpal. We understand the complexities and costs involved in delivering a high-quality customer experience via phone calls.
The potential for growth is enormous, and we are just beginning. Our mission is to empower every company to offer a world-class customer experience by eliminating the era of subpar call centers.
About the Role
This internship is ideal for someone at the start of their career, such as a recent graduate, eager to gain in-depth exposure to startup operations, engage directly with customers, and contribute to the real-world deployment of AI products.
As an AI Operations Intern, you will collaborate closely with the founders on onboarding and agent development, as well as customer success initiatives, ensuring our clients achieve their goals with telli.
Your responsibilities will include onboarding new clients, developing AI agents, supporting existing accounts, and establishing processes to facilitate our scalability.
