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AI Software Engineer - Transformative Cloud Solutions

NICE Ltd.USA - Atlanta, GA; USA - Richardson, TX; USA - Sandy, UT
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

We are looking for candidates with a strong background in software engineering, particularly in AI and cloud technologies. Ideal candidates should possess experience in:Cloud platforms and servicesAI/ML model development and integrationAPI design and developmentAutomation and orchestration toolsFamiliarity with programming languages such as Python, Java, or similar is highly desirable. Excellent problem-solving skills and an ability to work collaboratively in a fast-paced environment are essential.

About the job

At NiCE, we embrace challenges that push boundaries. Our ambition drives us to innovate and set unparalleled standards. If you share our vision of transforming technology and want to ignite your career, we invite you to join us.

AI Software Engineer – Cloud AI Platforms

NICE is at the forefront of revolutionizing cloud operations through the power of AI. We are developing intelligent platforms that analyze system behaviors, automate workflows, and enhance operational efficiency at scale. If you are passionate about deploying AI beyond traditional roles, this is your chance to tackle significant challenges.

What does this role entail?

As part of our team, you will contribute to the creation of AI-powered operational platforms that seamlessly integrate with monitoring systems, CI/CD pipelines, ticketing tools, and cloud infrastructures. Your focus will be on designing and implementing intelligent workflows, integrating AI models, and constructing scalable systems that simplify and automate complex operations.

This is a hands-on position that emphasizes the development, integration, and scaling of AI-driven solutions in live environments.

How will you contribute?

  • Develop and scale AI-driven workflows and automation systems
  • Create integrations with monitoring platforms, ticketing tools, CI/CD pipelines, and cloud services
  • Design and implement APIs, tools, and data pipelines that facilitate AI-driven decision-making
  • Engage in LLM integrations, model training, PII redaction solutions, prompt engineering, and orchestration layers
  • Transform real-world operational issues into automated, intelligent solutions
  • Collaborate with Product, SRE, and Infrastructure teams for seamless end-to-end solutions
  • Enhance system performance, reliability, and observability

Key Responsibilities

  • Design and develop scalable backend systems for AI-driven platforms
  • Build and maintain AI integrations, workflows, and automation pipelines
  • Implement REST APIs, microservices, and event-driven architectures
  • Work with both structured and unstructured data

About NICE Ltd.

NICE Ltd. is a pioneering technology company committed to leveraging AI to enhance cloud operations and deliver innovative solutions. Our dedication to excellence and continuous improvement drives us to redefine industry standards, making us a leader in our field.

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