About the job
At NICE Systems, we embrace challenges without limits. We are ambitious, innovative, and driven to succeed. If you share our passion, we present an exceptional career opportunity that can ignite your enthusiasm.
Role Overview
The AI Software Engineer is a pivotal customer-facing role that involves implementing and delivering AI-driven and Conversational AI solutions within the NICE CXone ecosystem. As a key technical contributor, you will engage in building integrations, configuring AI platforms, and ensuring the successful execution of project deliverables.
Your Impact
- Technical Implementation and Configuration:
- Customize and deploy Conversational AI solutions based on business and technical specifications.
- Create and maintain integrations utilizing APIs, modern web technologies, and authentication protocols.
- Enhance bot functionalities using conversational design and best practices in prompt engineering.
- Develop proofs of concept (PoCs) and production-ready components.
- Support validation and go-live activities to ensure operational success across diverse customer environments.
- Technical Problem Solving & Quality:
- Identify and resolve complex technical challenges within SaaS applications, integrations, and data workflows.
- Modify existing integrations and components to adapt to changing customer requirements.
- Ensure that implementations adhere to quality, performance, security, and usability standards.
- Produce thorough documentation, including specifications, test cases, and deployment instructions.
- Collaboration with Implementation Teams:
- Work closely with Implementation Engineers, Consultants, and Project Managers in defining requirements and designing solutions.
- Engage in customer workshops to clarify technical details and validate project feasibility.
- Maintain effective communication across cross-functional teams.

