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AI Solutions Architect at Mercury | San Francisco, CA

MercurySan Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
Remote Full-time $129.1K/yr - $168.7K/yr

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Experience Level

Experience

Qualifications

Proven experience: Demonstrated background in AI strategy development and chatbot optimization. Collaboration skills: Ability to work effectively with cross-functional teams. Analytical mindset: Strong analytical skills to assess bot performance and identify improvement areas. Project management: Experience managing projects and driving strategic initiatives. Technical proficiency: Familiarity with AI tools and platforms for chatbot development.

About the job

Join Mercury as an AI Solutions Architect, where you will be instrumental in enhancing our customer-facing chatbot and AI agent experience. In this key role, you will define strategic initiatives to optimize customer interactions with AI agents, ensuring an exceptional user experience. Your responsibilities will include targeted configuration of workflows, performance reviews, and quality coaching for ongoing improvement.

You will collaborate closely with teams across Customer Support Strategy and Operations, Engineering, Product, and external vendors to uphold a high standard of quality, safety, and trust in our AI solutions.

In addition to chatbot optimization, you will play a critical role in shaping the AI strategy within the Customer Support organization, creating best practices, and empowering your peers to explore AI solutions that boost team efficiency.

About Mercury

Mercury is a forward-thinking company dedicated to revolutionizing customer interactions through innovative AI solutions. We prioritize a collaborative work environment where creativity and efficiency thrive, empowering our teams to lead the way in customer service excellence.

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