AI Support Engineer for Government Clients - San Francisco

About Fable SecurityIn today's landscape, AI-driven threats and human errors pose the greatest risks to enterprise security.Cybercriminals primarily target individuals rather than systems, with human errors accounting for 70% of security breaches. At Fable, we are committed to transforming individuals from potential targets into a robust layer of defense.Fab…

Join Fable Security as a Frontend EngineerIn today's digital landscape, AI-driven threats and human errors are the leading risks to enterprise security. At Fable, we understand that cybercriminals exploit human behavior rather than just systems. With human errors accounting for 70% of security breaches, we aim to transform individuals from targets into a robust line of defense.Fable offers a unique human risk platform that actively influences employee behavior. Our platform is designed for simplicity and scalability, integrating complex employee data to identify risky behaviors and deliver timely, relevant interventions directly to users in their work environment.Backed by prominent investors like Redpoint Ventures and Greylock Partners, and founded by innovators from Abnormal Security, we are addressing a critical challenge in the cybersecurity sector within a multi-billion-dollar market. Our diverse team includes alumni from leading institutions such as Meta, Twitter, and Stanford, and we are on a rapid growth trajectory, offering a pivotal opportunity to shape the future of security.

About Fable SecurityIn today’s digital landscape, AI-driven threats and human errors represent the most significant risks to enterprise security. Cybercriminals exploit human behavior, contributing to 70% of security breaches. At Fable, we empower individuals to transform from potential targets to active defenders with innovative tools.Fable is at the forefront of human risk management, offering a platform that effectively influences employee behavior. Our user-friendly, scalable solution analyzes complex employee data, identifies high-risk behaviors, and delivers timely interventions directly to users in their work environment.Supported by notable investors like Redpoint Ventures and Greylock Partners, and founded by former members of the Abnormal Security team, Fable is tackling one of cybersecurity's greatest challenges in a rapidly expanding market. Our team comprises alumni from esteemed organizations such as Meta, Twitter, and Flexport, as well as top universities including Waterloo, Columbia, and Stanford. This is an exceptional opportunity for you to join us at a time of rapid growth and help shape the future of security.Why Join UsBuild and scale the foundational data infrastructure that drives a groundbreaking product.Collaborate closely with engineering, data science, and product teams to operationalize data at scale.Become part of a small, high-caliber team where your contributions will have a significant impact.As part of an early-stage company, every engineer plays a crucial role in shaping the evolution of our products and the company's approach to data management.Your RoleAs a Platform and Infrastructure Engineer, you will be instrumental in developing and scaling the core systems that underpin Fable’s product and data operations.Your responsibilities will span backend systems including real-time services and data pipelines. You will ensure reliability, scalability, and optimal performance across all layers. This highly collaborative role involves working closely with data and ML teams, contributing to systems that effectively manage data ingestion, processing, and delivery.This role demands cross-functional collaboration with engineering, data, and product teams to create robust, production-grade systems that grow alongside the company.ResponsibilitiesDesign, develop, and maintain scalable backend and infrastructure systems.Collaborate with cross-functional teams to deliver high-quality software solutions.Ensure system reliability, performance, and security through rigorous testing and monitoring.

About Fable SecurityAt Fable Security, we recognize that AI-driven threats and human error pose significant risks to enterprise security. Cybercriminals exploit human behavior, which is responsible for over 70% of security breaches. Our mission is to empower individuals with the right tools, transforming them from targets into an active line of defense.We have developed a human risk platform that effectively shapes employee behavior. Our user-friendly and scalable platform integrates complex employee data, identifies risky behaviors, and automatically delivers timely, relevant interventions where employees are most engaged—in real time.Supported by renowned investors such as Redpoint Ventures and Greylock Partners, and founded by members of the Abnormal Security team, Fable is addressing one of cybersecurity’s most pressing challenges within a multi-billion-dollar market. Our diverse team includes alumni from Meta, Twitter, and prestigious universities like Columbia, Stanford, and UCLA. As we experience rapid growth, this is a prime opportunity to contribute to and influence the future of security.Why Join UsHelp us build and scale the core data infrastructure that drives a groundbreaking product.Collaborate with engineering, data science, and product teams to operationalize data effectively at scale.Be part of a small, elite team where your contributions will have a significant impact.As part of an early-stage company, every engineer plays a crucial role in shaping product functionality and evolution. You will define not only the technical architecture but also the company’s data philosophy.Your RoleIn the position of Data Infrastructure Engineer, you will be responsible for the architecture, scalability, and reliability of our data platform.You will design and construct systems that support everything from real-time product functionalities to internal analytics and machine learning processes, covering the spectrum from data ingestion to production-ready datasets. Additionally, you will establish best practices that underpin our data-driven products.This role is highly cross-functional, requiring close collaboration with engineering, data, and product teams to ensure our data foundation evolves in tandem with our growth.ResponsibilitiesDesign, develop, and sustain scalable data systems.Implement best practices for data architecture and management.Collaborate with cross-functional teams to facilitate data-driven decision-making.

Scribd, Inc. creates platforms such as Scribd®, Slideshare®, Everand™, and Fable. These products aim to help people move beyond access, supporting deeper understanding and practical expertise. The company’s mission is to empower users around the world to gain insights and knowledge they can use. Workplace Culture At Scribd, authenticity and open communication are core values. The team encourages bold thinking, adaptability, and initiative, always prioritizing the needs of customers. Through the Scribd Flex program, employees can choose a blend of remote and in-person work, but everyone is expected to attend on-site occasionally, regardless of their primary location. The company values GRIT, passion and perseverance toward long-term goals, which shapes the way teams set objectives, deliver results, and innovate together. Role Overview The Senior Staff Software Engineer will join the Fable Core team, which manages the backend infrastructure for Fable, Scribd’s social reading app. Fable brings together over a million monthly active users, helping them discover books, join book clubs, and develop reading habits. The app has earned recognition in the App Store, including App of the Day and Essential Book Apps. What You Will Do Shape the technical direction of Fable’s backend, focusing on platform reliability and system health. Collaborate with product management, design, machine learning, and infrastructure teams to build dependable backend systems from broad product concepts. Lead incident response and mentor team members to enhance the team’s capabilities. Play a significant role in a small, high-impact team where every member’s contributions are important. Tech Stack Python/Django Postgres Kubernetes Other supporting technologies This position is based in San Francisco and requires occasional on-site attendance as part of the Scribd Flex program.

Join our dynamic team at plain as a Support Engineer, where you'll play a crucial role in ensuring our customers receive exceptional assistance and support. In this position, you will troubleshoot technical issues, provide solutions, and enhance user satisfaction. If you're passionate about technology and helping others, we want to hear from you!

Join the Reducto Team as a Support EngineerAt Reducto, we empower AI teams to seamlessly integrate real-world enterprise data with unparalleled accuracy. Our innovative technology unlocks vast amounts of unstructured data, from financial documents to health records, enabling vision models to interpret these resources just like a human would. This capability allows businesses to develop products, train models, and automate processes efficiently.We are experiencing exponential growth, having increased our revenue by 7x year-over-year, and proudly collaborate with a diverse range of clients, from leading AI organizations like Harvey and Vanta to major enterprises including FAANG companies and top trading firms.Backed by over $100 million from prestigious investors such as A16z, Benchmark, and First Round Capital, we are expanding our team and looking for a dedicated Support Engineer.

About Our TeamAt OpenAI, our User Operations team is at the forefront of guiding customers in their journey with AI, ensuring an outstanding product experience. We are pioneering the first-ever post-AGI support team dedicated to resolving intricate challenges, delivering technical insights, and empowering customers to derive maximum value from our solutions. Collaborating closely with Sales, Technical Success, Product, Engineering, and other teams, we strive to provide unparalleled service to a diverse clientele ranging from innovative startups to established global corporations.About the RoleWe are seeking dedicated, experienced, and passionate professionals to join our post-AGI support team and tackle some of the most complex challenges faced by our customers. In this position, you will engage directly with clients through support tickets and Slack communications, troubleshooting intricate problems and addressing unique technical issues while setting a benchmark for team excellence. You will collaborate with cross-functional teams to spearhead initiatives that minimize bugs, enhance features, and develop systems that elevate the customer experience. Your contributions will be key in achieving industry-leading response times and service quality, while also fortifying our internal customer feedback operations in an increasingly complex environment. You will play a vital role in scaling our support organization by refining operational processes and utilizing our technology to shape the future of support in the evolving AI landscape. If you excel in fast-paced environments that prioritize impact, teamwork, and innovative problem-solving, you could be the ideal addition to our team!We operate under a hybrid work model, requiring three days in the office each week, and we provide relocation assistance for new hires.

About Our TeamThe Technical Support team plays a pivotal role in empowering developers and enterprises to create mission-critical solutions utilizing OpenAI models. Our mission is to offer technical guidance, resolve intricate issues, and assist our customers in maximizing the value and adoption of our powerful models. We collaborate closely with Technical Success, Product, Engineering, and other departments to ensure our customers receive an unparalleled experience at scale. Adopting an automation-first approach, we leverage cutting-edge AI technologies to enhance our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and contribute to revolutionizing Technical Support in the AI era.About the PositionWe are in search of a Senior Support Engineer to work alongside our strategic enterprise accounts and product teams, tackling some of the most challenging problems our customers face. As a key member of the elite technical troubleshooting team at OpenAI, you will be the go-to expert for both our customers and Engineering teams when addressing complex technical issues in our environment.In this role, you will design and manage operational processes to monitor our top strategic customers and lead a 24/7 response team. Collaborating closely with our Infrastructure and Engineering teams, you will ensure that our customers enjoy the best possible experience at scale. Engaging directly with our most strategic customers, you will be instrumental in the success of the most innovative, disruptive, and large-scale AI solutions developed using the OpenAI API platform.This position is characterized by low volume but high complexity.This role is based in San Francisco, CA, with a hybrid work model requiring three days in the office each week. We also offer relocation assistance to new employees.Key ResponsibilitiesServe as one of the leading technical and troubleshooting experts for our API platform at OpenAI, acting as the final line of defense before escalation to the core Engineering team.Proactively seek and implement strategies to enhance support operations through automation and advancements in AI technologies, playing a role in shaping the future of technical support in an AI-driven landscape.Set up and utilize advanced monitoring and alerting workflows to detect customer-impacting issues in real time.Collaborate with engineering teams to contribute to reliability reviews and preparation for new features, launches, or strategic customer requirements.

Welcome to Adyen Adyen is at the forefront of financial technology, delivering a unified platform for payments, data, and financial products to esteemed clients like Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses with the tools they need to thrive in a competitive landscape. We cultivate a dynamic environment that fosters personal and professional growth, providing our team members with the support and culture necessary to take charge of their careers. Our motivated team tackles complex technical challenges and collaborates to create innovative, ethical solutions that drive business success. Role Overview: Product Support Engineer As a Product Support Engineer, you will play a pivotal role in assisting Adyen's merchants by providing expert technical troubleshooting. Joining our global support organization, you will ensure our customers can operate seamlessly 24/7. Your contributions will directly influence merchants' payment capabilities and their business growth. You will collaborate with both technical and commercial teams and deepen your understanding of payments, ultimately adding value for our external customers and internal teams.

Spring Health works to remove barriers to mental healthcare. Using Precision Mental Healthcare technology, the company delivers tailored support, including therapy, coaching, and medication, to individuals based on their specific needs. Spring Health partners with more than 450 organizations, serving over 10 million people, and has earned the trust of companies such as Microsoft, Target, and Delta Airlines. The platform’s impact has been recognized through positive ROI for employers and validated cost savings for clients. With recent Series E funding, Spring Health is valued at $3.3 billion and continues to expand its reach. Role overview The IT Support Engineer serves as the primary IT contact at the San Francisco satellite office. This position reports to the Associate Director of IT Support and handles a broad range of on-site technology needs. The role involves troubleshooting hardware and software issues for end users, managing audio/visual operations, administering SaaS applications, and working with building vendors as needed. Location and schedule This is a fully on-site position based at 2 Embarcadero Center in San Francisco. The role requires presence in the office five days per week. Applicants should already live in the San Francisco metro area or be willing to relocate at their own expense within 90 days of starting. Occasional travel may be required for team events or visits to other satellite offices.

Join Pylon Labs and Shape the Future of B2B Post-Sales Support!At Pylon, we are revolutionizing the B2B post-sales landscape with our innovative all-in-one support platform. Our solution harnesses the power of conversational data and advanced intelligence, enabling our clients to streamline operations in real-time.Backed by prominent investors such as a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1000 companies, including Linear, Cognition (creators of Devin), Modal Labs, and Incident.io. We are also featured on the Enterprise Tech 30 List.About the RoleThis is a unique opportunity to establish and enhance the support function at a pioneering customer support company!You will not only utilize our support product daily but will also play a crucial role in providing feedback, suggesting roadmap enhancements, and improving processes.Your ResponsibilitiesAddress customer inquiries regarding our product across various topics.Create and update knowledge base articles, including troubleshooting guides and feature descriptions.Actively engage with Pylon's suite of support tools, providing valuable feedback to influence our product roadmap.Collaborate with product and engineering teams to resolve bugs and troubleshoot issues.Contribute to the development of a scalable support process.Experiment with new processes, features, and leverage AI technologies.QualificationsMust be located in (or willing to relocate to) San Francisco and eager to work in-person.Comfortable engaging with customers via chat and video calls.A passion for exploring and experimenting with our product.1-8 years of relevant experience.A technical background and enthusiasm for technology is a significant advantage.Our Benefits Comprehensive medical, dental, and vision insurance for employees 401(k) retirement plan Commuter benefits Generous parental leave 14 company holidays and more!

Join Datadog as a Premier Technical Support Engineer, where you'll be an essential part of our dedicated Technical Solutions team. As product experts, we drive Datadog's growth by educating potential clients and ensuring our current customers achieve success with our platform. In this role, you will primarily assist our Premier Customers with any technical inquiries, leveraging standard support channels, cadence calls, demos, and presentations. You'll thrive in a fast-paced environment, directly engaging with our high-value clients, where your contributions will have immediate impact.At Datadog, we prioritize a collaborative office culture that fosters creativity and strong relationships. Our hybrid workplace model allows Datadogs to create a work-life balance that suits their individual needs.

About the Role Sigma Computing is adding to its Technical Support Engineering team in San Francisco. This group recently earned the 2024 Stevie Gold Award for Customer Service. As a Technical Support Engineer, the work centers on helping customers solve technical, business, and data challenges while using the Sigma platform. The position involves close collaboration with Product, Engineering, and Go-to-Market teams to diagnose issues, deliver solutions, and support ongoing improvements to both the product and support operations. What You Will Do Troubleshoot and resolve complex technical issues in real time through live chat, working directly with customers. Take part in on-call rotations to handle high-severity incidents, responding quickly and taking full responsibility for resolution. Partner with development teams to create tools and best practices that improve issue diagnosis and enhance service performance. Contribute to quarterly projects aimed at improving automation, tooling, and processes for greater operational efficiency. Work alongside backend, frontend, devops, design, product, and go-to-market teams to help deliver a strong user experience. Support activities beyond traditional customer support, such as product demonstrations, bug bashes, knowledge sharing, and developing automation or internal tools to streamline operations.

Join the Team at Wispr FlowAt Wispr Flow, we're revolutionizing the way you interact with technology, making it as effortless as conversing with a close friend.Our voice dictation platform has become the go-to choice for users, surpassing traditional keyboard interactions due to its unparalleled accuracy and context awareness. Whether on a desktop or mobile device, we ensure seamless communication.Looking forward to 2026, we aim to expand our capabilities beyond dictation, focusing on creating a sophisticated framework for native actions that reliably understands user intent.Our diverse team, comprised of AI researchers, designers, growth specialists, and engineers, is dedicated to redefining human-computer interaction. We seek high-agency individuals who value open communication, prioritize user experience, and pay meticulous attention to detail. Our culture thrives on constructive debate, truth-seeking, and making a tangible impact.Having achieved a remarkable growth of over 150% in revenue for the last four consecutive quarters and securing $81M in funding from top-tier venture capitalists, we are poised for continued success. As we gain momentum, the demand from our customers increases, prompting the expansion of our customer support team.

Join the City and County of San Francisco as a Stationary Engineer at our Sewage Plant. In this role, you will be responsible for operating and maintaining essential machinery and systems that ensure the safe and efficient processing of sewage. This is a critical position that contributes to public health and environmental protection.

At Vanta, we are dedicated to empowering businesses to cultivate and demonstrate trust. Our philosophy emphasizes that security should be perpetually monitored and verified. We equip companies with the tools to enhance their security practices effortlessly. Our team is composed of skilled and compassionate individuals, many of whom have thrived at Vanta without prior security experience.As an IT Operations Engineer, your primary role will be to ensure that all employees have the necessary tools and support to excel in their work, whether they are remote or in the office. The Corporate Engineering team is tasked with providing a secure and reliable technology experience to every member of the Vanta family. From onboarding to everyday assistance, we guarantee that the tools, devices, and systems our teams depend on are always available and functioning smoothly.We invite you to join our San Francisco team as an IT Operations Engineer in this hybrid position (working in-office three days a week). Your responsibilities will encompass a diverse range of tasks, including laptop provisioning, SaaS administration, and troubleshooting office AV systems. You will be part of a close-knit, collaborative team that prioritizes initiative, clear communication, and exceptional customer service.

Role overview The City and County of San Francisco is seeking an Associate Engineer to join the Environmental department. This position plays a part in citywide efforts to improve public health and meet sustainability targets. The work centers on supporting projects that benefit the community and the environment. What you will do Assist with planning, designing, and carrying out environmental initiatives Collaborate with colleagues on projects that make a direct impact in San Francisco neighborhoods Contribute to efforts that promote public health and advance sustainability throughout the city Location This role is located in San Francisco.

Join our dynamic team at bland as a Customer Engineer, where you will play a crucial role in enhancing our customer satisfaction and support. This position is ideal for individuals who are passionate about technology and customer engagement. You will be responsible for troubleshooting technical issues, providing solutions, and ensuring that our customers have a seamless experience with our products.