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AI Support Engineer - Government

OpenAIWashington, DC
Hybrid Full-time

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Responsibilities:Assist U. S. Government agencies and teams adhering to FedRAMP requirements by troubleshooting intricate issues and clearly communicating security and compliance requirements. Engage in direct communication with customers to resolve technical problems, ensuring customer satisfaction and efficient service delivery. Collaborate with various teams to identify areas for improvement in our products and support systems, aiming to enhance overall customer experience.

About the job

About Our Team

At OpenAI, our User Operations team plays a crucial role in facilitating the seamless integration of AI into our customers' operations, ensuring an exceptional product experience. We are on a mission to build the first post-AGI support team, tackling intricate challenges while providing technical guidance and empowering customers to derive maximum value from our innovative solutions. Collaborating closely with Sales, Technical Success, Product, Engineering, and other departments, we strive to deliver unparalleled customer experiences across diverse organizations, from startups to established enterprises.

About the Position

We seek dedicated and passionate professionals ready to tackle complex challenges faced by our customers as we expand our post-AGI support team. In this role, you will engage directly with clients via support tickets and Slack, troubleshooting unique technical issues and setting a positive example for your peers. Your collaboration with cross-functional teams will be instrumental in driving initiatives to reduce bugs, enhance features, and develop systems that elevate our customer experience. Your contributions will help us achieve industry-leading response times and service levels, while reinforcing our internal customer feedback processes in a rapidly evolving landscape. You will play a vital role in scaling our support organization, optimizing operational processes, and leveraging our technology to redefine our support team in this new AI era.

If you excel in dynamic environments that prioritize impact, collaboration, and swift problem-solving, you may be the ideal candidate to join our team.

We operate on a hybrid model, requiring 3 days in the office each week, and we offer relocation assistance for new hires.

Please note: In compliance with U. S. government contract requirements, applicants for this position must be U. S. citizens, U. S. nationals, or U. S. persons (i.e., lawful permanent residents, refugees, and asylees).

About OpenAI

OpenAI is at the forefront of artificial intelligence innovation, dedicated to ensuring that AI benefits all of humanity. Our User Operations team is critical in supporting our diverse clientele, including government entities and large corporations, in navigating the complexities of AI adoption.

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