AI Technical Lead/Senior Developer in DevOps/MLOps

Join Intercom as a Senior AI Developer, where you will harness cutting-edge artificial intelligence technologies to drive innovative solutions. As part of our dynamic team, you'll work on impactful projects that redefine customer engagement and enhance user experiences.

About TelnyxAt Telnyx, we are not just envisioning the future of global connectivity—we are actively creating it. Our dedication to constructing a private, global, multi-cloud IP network empowers seamless interconnection between people, devices, and applications through innovative solutions, including hyperlocal edge technology delivered via intuitive APIs.Our aim is to revolutionize outdated systems, automate manual processes, and address real-world challenges through cutting-edge connectivity solutions. We take pride in our financial stability and profitability, which allows us to invest in pioneering technologies while nurturing an environment for continuous learning and career growth.Join us in our vision of a world where borderless connectivity drives limitless innovation. We are eager to welcome passionate individuals who are excited about contributing to an industry-leading company while enhancing their own skills and careers.The OpportunityOur AI teams are at the forefront of developing reliable, low-latency microservices using advanced, cloud-native technologies. This position is a key part of our larger AI organization, focusing on crafting the platforms, services, and tools that underpin AI-driven products—encompassing areas such as inference, embeddings, APIs, data flows, and observability.In this fast-paced role, you will prioritize reliability, performance, and usability alongside innovation. While some squads concentrate on inference pipelines and LLM tooling, others delve into foundational platforms, troubleshooting, reliability, data systems, or observability—each critical to deploying AI solutions at scale.

At Intercom, we are at the forefront of AI-driven customer service, dedicated to empowering businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, represents the pinnacle of customer service AI technology, enabling businesses to provide continuous, flawless service that enhances customer interactions. By integrating Fin with our Helpdesk, we offer a comprehensive solution known as the Intercom Customer Service Suite, designed to tackle complex, high-touch inquiries that necessitate human intervention.Founded in 2011, Intercom has gained the trust of nearly 30,000 businesses globally, continuously setting the benchmark for outstanding customer service. Our core values drive us to push boundaries, innovate rapidly, and consistently deliver remarkable value to our customers.What is the opportunity?We are seeking experienced Senior Product Engineers to join our AI Infrastructure team at Intercom, focused on the development of AI-powered products. As a Product Engineer within AI infrastructure, you will collaborate closely with our Machine Learning (ML) engineers and scientists. You will gain a profound understanding of our product offerings, ML technology stack, and our development processes, with the aim to enhance and expedite these processes further.The broader AI group is tasked with defining new ML features, investigating suitable algorithms and technologies, and quickly deploying initial prototypes to our customers.Our AI infrastructure team is building a platform that enables rapid adaptation to new AI advancements within days, while ensuring a reliable service for our customers. We provide foundational services for AI systems and develop framework-level code utilized daily by other engineers and scientists in the AI division.Our passion lies in leveraging machine learning technology, having successfully productized a spectrum of solutions ranging from traditional supervised models to innovative unsupervised clustering algorithms and advanced transformer neural networks. We rigorously test and measure the tangible customer impact of every model and adjustment we implement.If you are a seasoned backend engineer with an analytical mindset and practical experience in ML systems and platforms, we invite you to connect with us!

At Intercom, we are revolutionizing customer service through our AI-driven solutions. Our mission is to empower businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, stands as the most advanced customer service AI in the industry, enabling businesses to provide round-the-clock, flawless service that enhances customer interactions. When paired with our Helpdesk, it forms the Intercom Customer Service Suite, a comprehensive solution designed for complex queries that may require human intervention.Founded in 2011 and serving nearly 30,000 businesses worldwide, Intercom is setting new industry benchmarks. Our commitment to pushing boundaries, rapid development, and delivering unparalleled value drives our success.What’s the opportunity?We are seeking experienced Senior Product Engineers to join our AI Group, focused on developing innovative AI-powered products. As a Product Engineer in Machine Learning, you will collaborate closely with ML Scientists and product teams to understand our offerings, customer needs, and the technical landscape.Your responsibilities will include defining new ML features, exploring suitable algorithms and technologies, and swiftly prototyping solutions for customer feedback.Our team operates with a strong product focus, working collaboratively with Product and Design teams. With dedicated engineers, we achieve fast production cycles, often launching beta versions within weeks of successful offline testing.We are passionate about machine learning and have implemented a range of technologies—from traditional supervised models to advanced unsupervised clustering algorithms and innovative transformer neural networks. We rigorously assess the customer impact of our deployed models.If you possess a strong analytical mindset and hands-on experience with ML systems, we are eager to connect with you!

ServiceNow is seeking a Senior Delivery Acceleration AI Engineer based in Dublin. This role centers on enhancing delivery processes through advanced AI technologies. The main focus is to develop and improve solutions that allow customers to maximize the value they get from the ServiceNow platform. Role overview This position involves applying AI methods to streamline and optimize how services are delivered. The work supports customers in making better use of the ServiceNow platform’s capabilities. What you will do Build and refine AI-driven solutions for delivery acceleration Work on initiatives that improve customer outcomes with the ServiceNow platform Focus on continuous improvement of delivery processes using AI Location This role is based in Dublin.

Intercom is the leading AI Customer Service platform, dedicated to enabling businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, stands as the most sophisticated customer service AI currently available, empowering businesses with continuous, flawless customer support and revolutionizing their customer interactions. Fin seamlessly integrates with our Helpdesk to form the Intercom Customer Service Suite, an all-encompassing solution that offers AI-enhanced assistance for more intricate inquiries that necessitate human intervention.Established in 2011 and currently supporting nearly 30,000 businesses worldwide, Intercom is redefining customer service standards. Guided by our core principles, we continuously challenge conventions, operate with agility and vigor, and consistently offer outstanding value to our clients.What’s the opportunity?We are pioneering a new segment within Intercom: AI Product Management. With over a decade of investment in in-house AI, we boast a skilled team of machine learning scientists, engineers, researchers, and designers. We are now expanding this team with product managers who will sculpt the future of Intercom’s AI platform and agent.As a Senior AI Product Manager, you will define the vision, strategy, and roadmap for the core AI systems that fuel Fin and Intercom’s AI capabilities. You will operate at the crossroads of advanced AI research, innovative product development, and real-world customer challenges, guiding us in creating world-class AI products that yield significant business results.This role demands a technical, customer-focused product manager who excels in dynamic, uncertain environments and is passionate about transforming complex AI functionalities into user-friendly, engaging product experiences.What will I be doing?Oversee a key segment of our AI product landscape. You will take charge of a vital component of Intercom’s AI platform or agent, responsible for its vision, strategy, and effectiveness.Gain profound insights into customers, the business, and the technology. You will thoroughly understand the ecosystem: customer needs, business direction, and the workings of our AI systems, utilizing this knowledge to inform high-quality decision-making and create a compelling roadmap.Collaborate closely with a premier AI team. You will engage daily with machine learning scientists, engineers, designers, and researchers. Together, you will explore innovative ideas, assess feasibility, weigh trade-offs, and convert advanced AI capabilities into high-impact product experiences.Deliver ambitious, high-quality AI products. You will guide concepts from initial exploration to production launches, conducting swift experiments, defining success metrics, and evaluating performance.

Join the global leader in language services and technology! In this pivotal role, you will be responsible for forging new business relationships and serving as a strategic partner within our AI Solutions group, DataForce.DataForce is an innovative and rapidly expanding service that offers high-quality data solutions for Human-Machine Interaction to some of the most esteemed technology companies globally. Our focus lies in gathering, enriching, and processing training data for Machine Learning across various AI domains.As part of the TransPerfect family, the world's largest provider of language and technology solutions, we boast a presence in over 100 cities worldwide, and we are actively seeking talent from around the globe.Your Key Responsibilities:Identify potential clients within target markets and perform thorough research on their business and technical requirements.Qualify and quantify business opportunities, driving leads from generation to closure.Ensure customer success and satisfaction by understanding client needs and providing tailored solutions.Draft and execute comprehensive business plans.Become a subject matter expert on our products, processes, and industry trends.Maintain accurate records of business opportunities in TransPerfect’s CRM system.Coordinate with production and technology teams across diverse time zones and cultures.Generate and manage lucrative business deals, focusing on high-value opportunities.Track and report on KPIs, providing updates on account progress, risks, and opportunities.Participate in trade shows and support marketing initiatives through case studies and social media.Provide accurate weekly forecasts and daily update reports.Contribute to building overall plans and budgets, ensuring the financial health of client engagements.Manage stakeholder communications for owned business accounts.Assist in training and the adoption of technologies and services within internal and client teams.

We are seeking a visionary AI Strategy Lead to join our dynamic team at g-mass. In this pivotal role, you will spearhead the development and execution of AI strategies that align with our overarching business goals. Your expertise will drive innovation and ensure our competitive edge in the market.You will collaborate closely with cross-functional teams to identify opportunities for AI integration, optimize existing processes, and enhance product offerings. Your insights will shape the future of our AI initiatives and contribute to our mission of delivering cutting-edge solutions to our clients.

YOUR MISSION: As a Senior AI Agent Architect at Parloa, you will be pivotal in revolutionizing customer service through advanced AI Agents. In this dynamic, customer-centric role, you will facilitate the deployment of Parloa's innovative solutions, significantly enhancing the experience for our clients and partners. Utilizing your proficiency in Large Language Models (LLMs), Natural Language Understanding (NLU), and conversational design, you will create efficient AI workflows that ensure optimal performance and quality. Your responsibilities will include designing, prototyping, and validating conversational solutions for AI agent implementations, while guiding clients and partners to maximize the benefits of Parloa’s AI capabilities. IN THIS ROLE YOU WILL: Plan and execute AI Agent deployments, providing strategic insights and hands-on support to customers and partners. Utilize your understanding of LLM internals (e.g., embeddings) to assess customer needs and craft tailored prompts for reliable, user-aligned outcomes. Simplify intricate workflows into manageable conversational elements, empowering LLMs to tackle complex tasks efficiently. Refine conversational interfaces and voice outputs (e.g., SSML, lexicons, regex) to ensure alignment with customer branding. Collaborate closely with Agent Integration Engineers and Forward Deployed Engineers to integrate clients’ systems with Parloa’s Agent Platform through APIs. Identify and address obstacles in collaboration with other departments at Parloa (e.g., Product, Agent Integration Engineering, or Sales) and the client. Implement structured testing methodologies to verify AI agent behavior, quality, and performance in real-world scenarios. Create documentation of best practices, guides, and product features for both internal and external audiences, showcasing the expertise of the Agent Architect team.

Join the MongoDB Database Experience team, a vibrant and diverse group dedicated to enhancing our users' ability to manage MongoDB at a global scale. We develop cutting-edge tools for MongoDB Atlas, our database-as-a-service solution, which is our fastest growing product, enabling users to deploy fault-tolerant, globally distributed MongoDB clusters in mere minutes. We are on the lookout for a Senior Software Engineer to become a vital member of our Developer Tools Team within the Database Experience division. This team is key in creating tools that empower users to interact seamlessly with their data and monitor the health and performance of their MongoDB deployments. Whether through desktop applications like MongoDB Compass or web-based interfaces such as Atlas Data Explorer, the Developer Tools Team plays a crucial role in user engagement. This role requires participation in a 24/7 on-call rotation to maintain business continuity and ensure prompt incident response. This position can be fulfilled from our Dublin office or remotely within Ireland.

Join our dynamic team at Davy as a Senior Front End Developer specializing in React. We are looking for a talented individual with a passion for delivering high-quality user interfaces and applications. You will be responsible for developing and implementing engaging web solutions while collaborating closely with designers and backend developers.Your expertise will help shape the future of our digital services, and you will play a key role in ensuring that our applications are not only functional but also user-friendly and visually appealing.

Join usm2 as a Senior Middleware/Java Developer and take your career to the next level! In this role, you'll leverage your expertise in middleware technologies and Java programming to design, develop, and maintain robust applications that drive our business forward.

AECOM is seeking a Senior Engineer to join the Development Infrastructure team in Dublin. This position plays a key role in delivering infrastructure projects that support community growth and urban development. Role overview This role involves leading a team of engineers and working closely with stakeholders to ensure successful project outcomes. The Senior Engineer will take responsibility for guiding projects from planning through completion, focusing on both technical quality and effective collaboration. What you will do Lead and mentor a team of engineers working on development infrastructure projects Coordinate with stakeholders at every stage of the project lifecycle Oversee project execution to ensure technical requirements and quality standards are met Apply technical expertise to address project challenges and deliver effective solutions

The MongoDB Database Experience team is a dynamic and diverse group dedicated to enhancing user management of MongoDB at a global scale. We are focused on developing innovative tools for MongoDB Atlas, our rapidly growing database-as-a-service platform that enables users to deploy fault-tolerant, globally distributed MongoDB clusters in mere minutes. We are on the lookout for a Senior Software Engineer to become an integral part of our Developer Tools Team within the Database Experience department. This team is responsible for crafting tools that empower users to interact with their data and monitor the health and performance of their MongoDB deployments. Our work includes a variety of APIs and user-friendly interfaces, allowing MongoDB users to manage their stored data seamlessly, whether on desktop through MongoDB Compass or in the browser via Atlas Data Explorer. This position offers the flexibility to work from our Dublin office or remotely within Ireland.

Version 1 is seeking a Senior Java Developer in Dublin to design, build, and maintain applications for clients in the Public Sector and Utilities. This role involves hands-on development as well as shaping the technical direction of key projects. What you will do Create and maintain Java applications tailored to client requirements Collaborate with a team of skilled developers Apply best practices in coding and application architecture Influence project direction and technical decisions Impact Your work will help deliver reliable, high-quality solutions that improve efficiency for public sector and utility organizations. The team values input from experienced developers who care about strong engineering standards and practical results.

Role overview ServiceNow seeks a Senior Treasury Analyst based in Dublin to support the evolution of treasury operations. This position collaborates with teams throughout the company, aiming to introduce new solutions that enhance treasury functions. Much of the work centers on applying AI-driven approaches to improve efficiency and financial oversight. The focus is on streamlining processes and reinforcing the company’s financial management. What you will do Partner with cross-functional teams to identify and implement innovative treasury solutions Drive initiatives that use AI to improve treasury processes Contribute to stronger financial controls and process optimization Location This role is based in Dublin.

Join the leading global provider of language services and technology! As a Business Development Managerwithin our innovative AI Solutions group (DataForce), you will focus on forging new business relationships and serving as a strategic partner to customers. DataForce is an expanding service dedicated to delivering superior data for Human-Machine Interaction to some of the world's most prestigious tech companies. Our team specializes in gathering, enriching, and processing training data for various Machine Learning applications in the AI sector.Being part of the TransPerfect family, the largest provider of language and technology solutions globally, you'll have the opportunity to work from over 100 offices worldwide as we continue to recruit talent globally.Key Responsibilities:Identify and research potential clients within the target marketQualify and quantify business opportunitiesDrive leads from initial generation to successful closureEnsure client satisfaction and successDraft and execute comprehensive business plansComprehend clients’ business and technical needsBecome a subject matter expert on our products and stay updated on industry trendsTrack business opportunities using TransPerfect’s CRMCoordinate with production and technology teams across diverse time zones and culturesGenerate and manage high-value, profitable business transactionsMonitor and report on KPIs, providing updates on account progress, health, risks, and opportunitiesParticipate in tradeshows and contribute to marketing initiatives through case studies and social media engagementProvide precise weekly forecasts and daily updatesAssist in budget planning and ensure adherence to financial health in client engagementsManage stakeholder communications regarding business accountsFacilitate training and adoption of technologies and services for internal and client teams

We are seeking a highly skilled Senior Web Application Developer to join our dynamic team at Flynn Companies. As a leader in the construction and building services industry, we pride ourselves on innovation and excellence. Your role will involve designing, developing, and maintaining cutting-edge web applications that enhance our operational efficiency and client satisfaction.

Davy is a distinguished leader in wealth management and capital markets, dedicated to fostering enduring relationships. Our mission is to be the financial services partner that our clients trust the most and one that is admired for our exceptional people. We are steadfast in our commitment to delivering outstanding results for our clients, whether they are individuals, businesses, or institutions.We prioritize the development of our people and embrace diversity in all its forms. We recognize that a diverse workforce enhances our ability to fulfill our core values and deliver exceptional service.Located in the heart of Dublin, our employees benefit from complimentary access to our onsite gym and fitness studio, along with a vibrant social calendar. We offer performance-related bonuses, generous pension contributions, and ongoing investment in your education, reflecting the value we place on developing and rewarding our staff.With over 850 professionals managing assets exceeding €16 billion, and offices in Dublin, Cork, Galway, Belfast, and London, we are one cohesive team that continues to grow while prioritizing our clients.A fantastic opportunity has arisen within our Information Systems team for a Senior Java Developer, reporting to the Web Development Manager. This is a permanent, full-time position.Key Responsibilities:Engage with business stakeholders, vendors, and cross-functional teams to design and implement solutions that satisfy both functional and non-functional requirements.Lead the design and implementation of new components, services, and features, ensuring timely delivery and transparent communication of project status to stakeholders.Utilize your expertise in microservices architecture to develop scalable, resilient, and high-performance solutions.Assess emerging technologies and third-party solutions, managing vendor integrations to enhance system capabilities.Create and develop secure, maintainable, and robust technical solutions in alignment with industry best practices and organizational standards.Maintain technical documentation, including design specifications, guidelines, and standards; contribute to the continuous improvement of departmental processes.Provide technical leadership and mentorship to junior team members, encouraging knowledge sharing and professional development.Work collaboratively with QA teams and stakeholders to ensure thorough testing and quality assurance of delivered solutions.Contribute to strategic objectives and departmental goals, fostering innovation and operational excellence.