Qualifications
Key Responsibilities:Operational Improvement:Develop and implement strategic initiatives aimed at enhancing operational efficiency and driving business growth. Work collaboratively with cross-functional teams to pinpoint process improvements and innovative solutions. Promote and facilitate the adoption of digital and automation strategies across the organization.
About the job
Job Description: Lead the charge in innovation and continuous improvement within the Application Managed Services (AMS) realm as our AMS L1 & L2 Innovation and Continuous Improvement Manager.
As an integral part of our team, you will drive operational excellence, reduce operational noise, enhance SLA adherence, and accelerate resolution times. Your focus will be on implementing automation and standardization to streamline day-to-day operations for our L1/L2 support teams, ensuring that our improvements yield measurable results on the production floor.
About Ensono, Inc.
Ensono, Inc., established in 2015 and headquartered in Downers Grove, Illinois, specializes in providing infrastructure management services. We empower our clients to meet their current needs while crafting IT solutions for the evolving demands of tomorrow. With over 46 years of experience, we excel in managing business complexities and executing complex migrations. Our commitment to operational excellence has earned us recognition for technology innovation and 100% availability, ensuring our clients can focus on their core competencies.
