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Analyst, Customer & Product Support

On-site Full-time

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Qualifications

The ideal candidate will possess strong analytical skills, excellent communication abilities, and a passion for customer service. A Bachelor's degree in a related field is preferred, along with experience in customer support or product analysis.

About the job

The Analyst, Customer & Product Support role at AlphaSense, Inc. centers on assisting clients and helping them get the most from the company's products. Based in Pune, this position involves direct interaction with customers and active problem-solving.

Role overview

This analyst supports both customers and product functionality. Typical work includes addressing client questions, investigating reported issues, and guiding users toward effective solutions. The goal is to maintain a high level of customer satisfaction with timely and accurate support.

What you will do

  • Engage with clients to understand and resolve their concerns
  • Troubleshoot product-related issues
  • Provide clear solutions to help customers use AlphaSense tools effectively

Requirements

This role suits someone who enjoys problem-solving and values strong communication. A focus on customer experience is important for success in this position.

About AlphaSense, Inc.

AlphaSense, Inc. is a leading AI-powered market intelligence platform that helps businesses make informed decisions by providing access to vast amounts of data. With a commitment to innovation and excellence, we are dedicated to transforming how organizations analyze and utilize information.

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