About the job
The Analyst, Customer & Product Support role at AlphaSense, Inc. centers on assisting clients and helping them get the most from the company's products. Based in Pune, this position involves direct interaction with customers and active problem-solving.
Role overview
This analyst supports both customers and product functionality. Typical work includes addressing client questions, investigating reported issues, and guiding users toward effective solutions. The goal is to maintain a high level of customer satisfaction with timely and accurate support.
What you will do
- Engage with clients to understand and resolve their concerns
- Troubleshoot product-related issues
- Provide clear solutions to help customers use AlphaSense tools effectively
Requirements
This role suits someone who enjoys problem-solving and values strong communication. A focus on customer experience is important for success in this position.
