Analyst, Customer & Product Support

Join teamified as an Application Support Analyst and be a part of our dynamic remote team. In this role, you will be responsible for providing exceptional support to our applications, ensuring optimal performance, and enhancing the user experience. Your expertise will help us maintain high standards of service and troubleshoot any issues that may arise.

Join our dynamic team at Ensono as an Applications Support Specialist, where you will play a crucial role in ensuring the smooth operation and efficiency of our applications. Your expertise will help us provide exceptional service to our clients and enhance their experience.In this position, you will be responsible for troubleshooting application issues, collaborating with cross-functional teams, and implementing solutions to improve application performance. If you are passionate about technology and eager to make a significant impact, we want to hear from you!

We are seeking a skilled Java Application Support Specialist to join our dynamic team at Squircle IT Consulting Services Pvt Ltd. In this role, you will be responsible for providing high-quality support for our Java applications, ensuring optimal performance and user satisfaction.Your expertise will be essential in troubleshooting issues, implementing solutions, and collaborating with developers to enhance application functionality. You will play a critical role in maintaining our commitment to delivering top-notch IT services.

Endava is looking for an Applications Management Engineer - Support to join the team in Pune. This role focuses on providing support for applications management, helping clients resolve technical issues and maintain smooth operations. What you will do Troubleshoot application issues as they arise Implement solutions to address technical problems Work directly with clients to support their operational needs Contribute to ongoing improvements within the team Collaboration and environment This position works closely with both clients and colleagues. The team values innovation and encourages sharing ideas to improve processes and outcomes. Location This position is based in Pune.

QAD Inc. is seeking an IT Application Operations Analyst in Pune. This position focuses on maintaining and optimizing IT applications to support business operations. Role overview The analyst works closely with teams across the company to keep applications running smoothly. Daily tasks involve monitoring application performance, identifying issues, and supporting users as needed. Key responsibilities Collaborate with cross-functional teams to address application-related challenges Monitor and support the performance of IT applications Contribute to ongoing optimization and maintenance efforts Impact This role helps ensure reliable application operations, supporting QAD Inc.'s business processes and making a direct impact on day-to-day efficiency.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a JAVA Application Support Specialist. In this role, you will play a pivotal part in supporting and maintaining our Java applications, ensuring optimal performance and user satisfaction. Your expertise will help resolve technical issues and enhance our application functionalities, contributing to the overall success of our projects.

Join our dynamic team as an Application and Production Support Specialist specializing in Informatica. In this role, you will be responsible for ensuring the smooth operation and support of our production applications. You will troubleshoot issues, provide timely resolutions, and work closely with development teams to enhance application performance.

We are seeking a dedicated and skilled Ab Initio Application L2 Support Specialist to join our dynamic team. In this role, you will be responsible for providing high-level support for our Ab Initio applications, ensuring optimal performance and reliability. You will collaborate closely with various teams to troubleshoot issues, implement solutions, and enhance application functionality.

Join our dynamic team as an Ab Initio Application L2 Support Specialist where you will be responsible for providing high-level support and troubleshooting for Ab Initio applications. Utilize your expertise to diagnose issues, collaborate with cross-functional teams, and ensure optimal performance of our applications. Your contributions will be vital to maintaining our reputation for excellent service delivery.

The Analyst, Customer & Product Support role at AlphaSense, Inc. centers on assisting clients and helping them get the most from the company's products. Based in Pune, this position involves direct interaction with customers and active problem-solving. Role overview This analyst supports both customers and product functionality. Typical work includes addressing client questions, investigating reported issues, and guiding users toward effective solutions. The goal is to maintain a high level of customer satisfaction with timely and accurate support. What you will do Engage with clients to understand and resolve their concerns Troubleshoot product-related issues Provide clear solutions to help customers use AlphaSense tools effectively Requirements This role suits someone who enjoys problem-solving and values strong communication. A focus on customer experience is important for success in this position.

NielsenIQ is looking for a Junior Customer Support Analyst in Pune to help deliver responsive and reliable service to clients. This position centers on assisting customers, resolving issues, and maintaining a high standard of support. Role overview This role focuses on handling customer inquiries and troubleshooting problems as they arise. The goal is to ensure each client receives timely and effective assistance. What you will do Respond to customer questions and concerns Troubleshoot and resolve reported issues Work to create a positive experience for every client What we look for Interest in supporting and helping customers Willingness to learn and grow within customer support Strong communication and problem-solving skills

About Spotnana Technology Spotnana is building a Travel-as-a-Service platform to improve how people experience travel, whether for business or leisure. Our technology aims to personalize travel at scale and set new standards across the $1.6 trillion travel industry. Our company values guide how we work and grow together: Innovate for Tomorrow: We pursue excellence and lead with vision. Dedication to Quality: Accountability and agile partnerships matter to us. Unity in Diversity: We value respect, integrity, inclusivity, and ongoing learning. Role Overview Job title: Technical Support Analyst Join the Customer Experience team as a key contributor. This role suits someone who enjoys solving technical problems and working closely with others to deliver solutions. Start date: ASAP Location and Work Arrangement This position is based in Mumbai, Pune, or Bengaluru. Spotnana follows a hybrid model; expect to work from the office at least once a week as per company policy. What Makes This Team Stand Out Work on projects that support Spotnana's growth and success. Contribute to an API-first organization focused on technical innovation. Collaborate with engineers who value leadership, adaptability, and creative problem-solving. Application Process Initial call with Talent Acquisition to discuss your experience and career interests. Live virtual interview (details provided after the first call).

NielsenIQ is looking for an Analyst to join the Executive Finance Support Center of Excellence in Pune. This position plays a key role in supporting the executive team with clear financial analysis and informed guidance. Role overview The Analyst will work closely with leadership to review financial data and offer actionable insights. Responsibilities include examining reports, identifying trends, and contributing to strategic planning discussions. What you will do Analyze financial data to support executive decision-making Prepare reports and summaries for leadership review Assist in shaping financial strategies by providing relevant insights Location This role is based in Pune.

About OnitAt Onit, we're revolutionizing legal operations using advanced AI technology. Our state-of-the-art platform enhances enterprise legal management, matter management, spend management, and contract lifecycle processes, converting traditional manual workflows into smart, automated systems.Our team consists of bold innovators who leverage AI at the heart of our operations, empowering legal departments to be quicker, more intelligent, and strategically focused. As we expand the capabilities of our novel AI-driven platform, we seek visionary thinkers and builders eager to contribute to the evolution of legal technology.If you're passionate about impactful work, enjoy tackling complex challenges, and aspire to modernize legal team operations, we would be thrilled to connect with you.Position: Support Analyst I(Shift Timing: 6:30 PM to 3:30 AM IST) Position Summary Onit is experiencing rapid growth and we are in search of an adept Support Analyst I. This role involves providing exceptional technical support via phone, email, and online for clients utilizing Onit’s diverse product suite. We are looking for individuals who are enthusiastic about resolving issues for others, possess a technical foundation (with training provided on our products and services), and can articulate complex concepts in an accessible manner.

As a Level 2 Technical Support Analyst at EVERSANA, you will be an integral part of our Digital & Technology team, dedicated to enhancing operational efficiency and providing expert technical support. Your primary responsibilities will include:Technical Support Operations:Creating and maintaining precise technical configurations within our configuration tool.Overseeing the claims investigation process and associated tools.Owning operational reporting metrics, performing root cause analysis on performance issues, and serving as the primary knowledge resource for current business operations.Ensuring that delivered solutions comply with established business operations Service Level Agreements (SLAs).Providing support and technical solutions to uphold an effective operating service model.Generating and analyzing reports.Resubmitting claims as needed.Managing files and providing ongoing support.Proactively monitoring dashboards and alerts.Cross-Functional Collaboration:Communicating professionally and effectively with users, stakeholders, and technical teams to identify issues and deliver effective solutions.Providing regular updates on operational performance, incident trends, and ongoing initiatives during team and stakeholder meetings.Continuous Improvement & Governance:Maintaining support documentation, knowledge articles, and standard operating procedures to ensure consistent service delivery.Vendor & Partner Alignment:Engaging with partners and vendors as necessary to resolve and escalate issues.Maintaining updated contact information.Raising tickets with vendors and taking appropriate action post-investigation.

Founded in 2000, Ivalua stands as a premier global provider of innovative cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua, we foster a vibrant global community of outstanding professionals who are dedicated to leveraging digital transformation to enhance the sustainability and resilience of supply chains, thereby unlocking the potential of supplier collaboration. Our advanced cloud-based spend management platform empowers some of the world's most esteemed brands to efficiently manage all categories of spend and suppliers, ultimately driving profitability, enhancing ESG (environmental, social, and corporate governance) performance, mitigating risk, and boosting productivity. With a shared passion and ambition, we inspire and challenge each other to create impactful experiences for our colleagues, customers, partners, and communities. Discover more at www.ivalua.com. Connect with us on LinkedIn. THE OPPORTUNITY CONTEXT: Our RUN department, with an international scope across EMEA, AMER, and APAC, is experiencing dynamic growth, comprising around fifty experts who utilize Ivalua procurement solutions for our customers post go-live. The team is expanding to ensure the satisfaction of our increasing customer base. ROLE: We are currently seeking an Associate Customer Application Engineer. In this role, you will report to the RUN Manager of the technical customer support team, and your primary responsibilities will include managing customer relationships concerning the maintenance of applications from both operational and technical perspectives. You will lead enhancements, upgrades, and application performance tuning activities. Comprehensive training and certification on our Buyer application (SaaS Source-to-Pay software package) will be provided. WHAT YOU WILL DO WITH US Manage customer relationships by gathering business requirements and analyzing their impact on the implemented solutions. Provide guidance to customers on procurement best practices and configuration management. Utilize the Ivalua Buyer technical framework (C# .NET & SQL) to configure and customize the Ivalua Buyer solution to meet specific business needs. Conduct reverse engineering and debugging to resolve project issues at all phases of the implementation cycle. Develop advanced configuration knowledge and demonstrate strong technical creativity skills to leverage configuration features effectively.

As a D365 Support Analyst at eversana1, you will play a critical role in ensuring the smooth operation of our D365 systems. You will be responsible for troubleshooting issues, providing user support, and implementing enhancements to improve system performance. This position requires a keen analytical mindset and a dedication to delivering high-quality service to our users.

OpenGov stands at the forefront of AI and ERP innovations tailored for local and state government operations across the United States. With over 2,000 cities, counties, state agencies, school districts, and special districts relying on the OpenGov Public Service Platform, we empower public sector organizations to enhance their operational efficiency, adapt to evolving challenges, and foster public confidence. Our suite of industry-leading products encompasses enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, as well as transparency and open data. These offerings are integrated within the OpenGov ERP, enabling our clients to prioritize effectively and achieve maximum return on investment with each decision. Discover more about our mission to drive effective and accountable government at OpenGov.com.Job Summary:As the Manager of Workplace Enterprise Applications, you will be instrumental in managing the stability, governance, and ongoing development of OpenGov’s core workplace application platforms. This role guarantees that our internal tools are not only reliable and scalable but also thoroughly documented.Located in Pune, India, you will collaborate closely with our Operations and Enterprise Systems leadership teams based in the United States. Effective cross-regional communication and collaboration, alongside the ability to navigate time zone differences, are essential for success in this position.This position is a player-coach role, requiring hands-on administrative experience with workplace systems, coupled with the capability to lead a small team and establish frameworks that ensure the long-term stability of our platforms.Responsibilities:Oversee the configuration, governance, and lifecycle management of OpenGov’s workplace application platforms, including systems related to collaboration, productivity, and identity management.Act as the primary point of contact for application-level IAM configuration and access workflows within the designated systems.Lead and mentor a team of workplace application administrators, setting high standards for quality, documentation, and operational consistency.Maintain a hands-on approach with core systems as necessary, particularly during periods of growth, transition, or the introduction of new capabilities.Define and enforce configuration standards and guidelines to guarantee reliability, security, and scalability across our platforms.Collaborate closely with US-based leaders in Enterprise Systems, Operations, and Engineering to ensure alignment with global standards and priorities.

WNS Global Services seeks a Service Desk/Application Specialist in Pune with 3 to 8 years of experience. This position plays a key role in supporting application services and ensuring client satisfaction through effective solutions. Role overview The Service Desk/Application Specialist manages service requests and troubleshoots technical issues related to business applications. The role focuses on resolving problems efficiently and maintaining the reliability and performance of core systems. What you will do Handle service requests from clients and internal users Troubleshoot application issues and provide timely resolutions Support the ongoing integrity and performance of business applications Collaborate with team members to improve processes and user experiences Requirements 3 to 8 years of relevant experience in a service desk or application support role Strong technical knowledge related to application services Excellent communication skills for effective client interaction