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Qualifications
We are looking for candidates who possess strong analytical capabilities and a passion for customer service. A Bachelor's degree in a relevant field is preferred. Excellent communication skills and proficiency in data analysis tools will be essential for success in this role.
About the job
The Analyst, Customer & Product Support role at AlphaSense India centers on improving customer experiences and supporting product development efforts. Based in Pune, this position works closely with both customers and internal product teams.
Role overview
This role focuses on analyzing support interactions and identifying ways to refine existing processes. By applying strong analytical skills, you will help maintain high service standards for clients and contribute feedback to product teams.
Key responsibilities
Collaborate with product teams to address customer needs and share insights.
Analyze support processes to find opportunities for improvement.
Work to ensure clients receive prompt, effective assistance.
Location
This position is based in Pune, India.
About AlphaSense India
AlphaSense India is a leading technology company that specializes in providing innovative solutions to enhance business intelligence. Our team is dedicated to creating a supportive environment where employees can thrive and contribute to our mission of delivering exceptional insights to our clients.
Role overview IFS is looking for a Product Manager focused on Customer Experience (CX) to join the Pune office. The position centers on creating and implementing strategies that enhance how customers engage with IFS products and services. What you will do Lead and shape customer experience initiatives throughout the organization. Collaborate with teams from …
About HevoHevo Data is a leading No-code Data Pipeline platform that empowers analytics for over 2000 businesses, including prominent names like Deliverr, Neo4J, and Groww. With robust backing of $42 million from Sequoia India and Chiratae Ventures, we have achieved a remarkable 20X growth in our customer base in just two years and are poised for hyper-growth with ambitious revenue goals.About the RoleAs a Customer Experience Engineering Manager, you will spearhead the technical support function that is critical to delivering an exceptional customer experience on a large scale. You will be responsible for achieving support outcomes, driving process excellence, minimizing escalations, and serving as the vital link between Customers, Product, and Engineering teams. This is a pivotal leadership position in a rapidly expanding SaaS environment.
Verto is building a platform to simplify global finance for businesses in emerging markets. Founded by Ola Oyetayo and Anthony Oduu, the company draws on deep African roots to address challenges like illiquid currencies, high fees, and slow transactions. Verto’s mission is to make cross-border payments as seamless as possible, regardless of where a business is based. With backing from investors such as Y-Combinator, Quona, and MEVP, Verto has received recognition from the Milken-Motsepe Prize, CNBC, Deloitte Fast 50, and Sifted. The team continues to expand its reach, connecting thousands of businesses and moving billions of dollars each year. The Customer Experience Analyst role is based in Pune and supports Verto’s commitment to excellent service and customer satisfaction. What you will do Respond to customer inquiries through Intercom, meeting SLAs of 45 minutes for emails and 10 minutes for live chats or WhatsApp messages. Manage inbound and outbound calls using Cloudtalk. Investigate customer issues by navigating internal platforms. Provide clear, accurate answers to customer questions and concerns. Resolve complaints within agreed SLAs. Maintain a weekly Customer Satisfaction (CSAT) score of at least 95%. Review and suggest improvements to key processes for greater efficiency. Handle customer feedback and reviews, follow up with dissatisfied customers, and encourage positive Trustpilot reviews. Support audit requests by gathering required data from internal systems.
Role overview Nice Ltd. seeks a Senior DevOps Engineer to join the Customer Experience division in Pune, India. The position centers on advancing the product delivery pipeline by using cloud technologies, automation, and continuous integration methods. What you will do Collaborate with cross-functional teams to develop and implement solutions that improve operational efficiency Adopt DevOps practices to streamline deployment and delivery processes Utilize cloud platforms and automation tools to boost system reliability and scalability Support continuous integration efforts to enable smoother product releases Location This role is based in Pune, India.
At Nice Ltd., we believe in pushing boundaries and transforming challenges into opportunities. We are driven by ambition and a commitment to excellence, striving to surpass our own high standards. If you share our drive and passion, we invite you to join us in a career that ignites your potential.What will you be doing?As a Senior Automation Engineer, you will spearhead the design and implementation of automation frameworks and AI-driven testing solutions utilized by various teams. This position emphasizes engineering scalable systems and tools, transforming real-world processes into reusable automation and intelligent validation.Your impact will include:Creating, developing, and maintaining shared automation frameworks and platform components for cross-team use.Expanding upon AI-enabled automation solutions, focusing on intelligent validation and test generation.Developing service-level and API automation, ensuring comprehensive coverage across distributed systems.Integrating automation within CI/CD pipelines to facilitate continuous validation at scale.Collaborating with architects and engineering teams on backlog-driven platform development.Enhancing automation efficiency through AI-assisted development, test generation, and analysis.Identifying and troubleshooting issues across automation, services, and system interactions.
Full-time|$25K/yr - $100K/yr|On-site|Pune, Maharashtra, India
As a Product Manager II at Helpshift, you will be at the forefront of delivering a groundbreaking, user-friendly product experience that users adore and rely upon. Your role is pivotal in ensuring that our product not only adds significant value but also simplifies the user journey, making it effortless for them to access Help & Support. Your success will be measured by how effectively you achieve product-market fit for Helpshift’s platform. To reach these ambitious goals, you will draw upon your extensive knowledge of customer needs, market dynamics, and technological advancements, employing a disciplined and user-centric approach to product management that emphasizes excellence.About the Role:Domain Expertise: You should possess 5-7 years of product management experience in the B2B technology sector, ideally with commercially successful products. A deep understanding of customer service and help desk methodologies is essential, along with strong experience in software product management.Excellence in Product Management: You will have a proven track record of managing products through the $25-$100M ARR phase, showcasing your ability to design, develop, and deliver B2B SaaS solutions using agile methodologies.Customer Engagement: With 3-4 years of experience collaborating closely with UX research, customer advisory boards, customer success, and sales teams, you will drive the product roadmap to meet objectives related to adoption, retention, renewal, and acquiring new clients. You possess exceptional communication skills, capable of engaging with both executive clients and technical users.Analytical Problem Solving: You are data-driven, showcasing intelligence, creativity, analytical skills, and a strong foundation in user-centered design thinking.Organizational Skills: A disciplined approach to prioritizing tasks and structuring work effectively is crucial. You are goal-oriented and focused, minimizing distractions.Decisive Action: You know how to leverage data for informed decision-making, capable of making decisions even with incomplete information, and taking calculated risks while valuing speed and agility in execution.Mandatory Experience: Previous experience as a Product Manager or Product Manager II is required for at least one product line.
Agoda Company Pte. Ltd. seeks a Regional Customer Service Manager to oversee the English-speaking team in Pune. The position focuses on guiding a group dedicated to strong customer support and raising service quality. Key responsibilities Lead and motivate a team to deliver timely, effective customer service. Create and apply strategies aimed at improving customer satisfaction and supporting operational goals. Collaborate with other departments to refine processes and drive continuous improvement. Foster a positive team culture that encourages growth and collaboration. Location This role is based in Pune.
Join ConnectWise as a Product Manager where you will drive innovation and oversee product development from conception to launch. You will collaborate with cross-functional teams to define product vision, gather requirements, and prioritize features that enhance customer satisfaction and drive business growth.
The Analyst, Customer & Product Support role at AlphaSense, Inc. centers on assisting clients and helping them get the most from the company's products. Based in Pune, this position involves direct interaction with customers and active problem-solving. Role overview This analyst supports both customers and product functionality. Typical work includes addressing client questions, investigating reported issues, and guiding users toward effective solutions. The goal is to maintain a high level of customer satisfaction with timely and accurate support. What you will do Engage with clients to understand and resolve their concerns Troubleshoot product-related issues Provide clear solutions to help customers use AlphaSense tools effectively Requirements This role suits someone who enjoys problem-solving and values strong communication. A focus on customer experience is important for success in this position.
Nice Ltd. is looking for a Senior Software Engineer in Pune, India to support Customer Experience initiatives. This position focuses on developing and enhancing software that makes user interactions more seamless and effective, using C# and .Net as the primary tools. What you will do Design, build, and implement software solutions targeting improvements in customer experience. Collaborate with colleagues across teams to deliver dependable, high-quality products. Apply technical knowledge throughout the software development cycle, from initial planning through deployment. Key technologies C# .Net Location This role is based in Pune, India.
The Analyst, Customer & Product Support role at AlphaSense India centers on improving customer experiences and supporting product development efforts. Based in Pune, this position works closely with both customers and internal product teams. Role overview This role focuses on analyzing support interactions and identifying ways to refine existing processes. By applying strong analytical skills, you will help maintain high service standards for clients and contribute feedback to product teams. Key responsibilities Collaborate with product teams to address customer needs and share insights. Analyze support processes to find opportunities for improvement. Work to ensure clients receive prompt, effective assistance. Location This position is based in Pune, India.
Our MissionAt Zocdoc, we believe healthcare should function seamlessly for patients. Unfortunately, it often fails to do so. Patients find themselves navigating outdated insurance directories, enduring long hold times, and facing unexpected bills. In most consumer sectors, such poor experiences would lead to business failure, yet in healthcare, patients often have little choice but to accept subpar service. Our mission is to empower patients. We have developed a leading healthcare marketplace that simplifies the process of finding and booking in-person or virtual care across all 50 states, covering over 200 specialties and more than 12,000 insurance plans. By providing patients with the ability to see and choose their options, we aim to transform healthcare into a competitive market where quality improves and costs decrease. With 18 years of experience and a position as a leader in our industry, we are just beginning to scratch the surface of what’s possible. If you are passionate about solving complex problems and enjoy collaborating with driven and thoughtful teammates, we invite you to join us. Your day-to-day responsibilities include:● Assisting patients via chat, email, and phone to provide a seamless Zocdoc experience● Utilizing your multitasking skills to manage requests from multiple users simultaneously● Employing your problem-solving abilities to address patient inquiries and ensure they secure the appointments they require.You will thrive in this role if you possess:● Strong initiative, resourcefulness, attention to detail, and a sense of ownership● Exceptional written and verbal communication skills, with a keen focus and the ability to excel both independently and in team settings● Excellent customer service skills (experience in a service-based environment is advantageous)● The capacity to quickly learn and excel in a fast-paced work environment● A genuine passion for enhancing lives through technology is essential.About UsZocdoc stands as the foremost digital health marketplace in the country, facilitating patients in easily locating and booking the healthcare services they need. Each month, millions of patients utilize our free service to find the care that suits them best.
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OVERVIEWTransPerfect is a leading global provider of translation and language services, dedicated to helping organizations thrive in the international marketplace. With a strong foundation built over the past 30 years, starting from humble beginnings in an NYU dorm room, we have grown to become the largest company in our field, boasting a workforce of thousands across more than 100 offices worldwide and generating over $1 billion in revenue in 2023.Our TechOps team has been instrumental in this journey, having developed technologies and services that simplify processes for both our clients and internal teams. From enhancing workflows to creating robust interfaces on our GlobalLink platform, our mission is to enable seamless interactions within complex ecosystems.JOB DESCRIPTION- Collaborate closely with the Product Manager to define product strategy and roadmap.- Assist in developing a product roadmap that aligns with user requirements and corporate objectives.- Craft detailed user stories and acceptance criteria to guide product development.- Prioritize and refine the product backlog to optimize efficiency.- Support the entire product lifecycle, from initial planning through to release.- Engage in daily and weekly Agile/Scrum meetings to facilitate the software development process.- Coordinate schedules and collaborate with cross-functional teams, including product, design, development, and QA, to deliver effective solutions.- Maintain open communication with team members to address queries and eliminate obstacles.- Monitor and evaluate product progress at every stage of the software development process.- Undertake additional tasks as assigned by the manager or supervisor.
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We are seeking a highly skilled and creative Senior Product Designer to join our dynamic team at Onit, Inc. As a Senior Product Designer, you will play a crucial role in shaping the user experience of our innovative products. You will collaborate closely with product managers and engineers to design intuitive and engaging interfaces that meet the needs of our users.You will have the opportunity to lead design projects from concept through execution and work in a fast-paced environment that values creativity and innovation. If you are passionate about user-centered design and have a strong portfolio showcasing your design expertise, we want to hear from you!
Role overview The Product Insight Manager at Avaloq in Pune plays a key part in shaping the company’s financial solutions. The position centers on studying how products perform, following shifts in the financial market, and turning data into insights that guide product direction. What you will do Examine product performance data to spot trends and highlight areas that could be improved. Track and interpret developments in the financial market that may affect Avaloq’s offerings. Convert analytical findings into clear, actionable recommendations for product enhancements. Collaborate with teams across Avaloq to support product development and help ensure solutions align with client needs.
HackerOne seeks a Senior Product Operations Manager based in Pune. This position plays a key part in guiding product strategies and driving improvements in how the team operates. Role overview The Senior Product Operations Manager works to refine internal processes and strengthen the effectiveness of HackerOne’s product offerings. A central focus is maintaining high standards for product quality while supporting the team’s ongoing development. Key responsibilities Shape and influence product strategies in collaboration with team members Identify and implement operational improvements to streamline workflows Promote and uphold strong standards for product quality Location This role is based in Pune.
Avaloq is looking for a Commercial Product Manager based in Pune. This position plays a key part in defining product direction and ensuring strong market positioning. Role overview The Commercial Product Manager shapes strategy for new and existing products. Responsibilities include leading product initiatives from early concept through launch, always keeping customer needs and Avaloq’s objectives in focus. What you will do Develop and refine product strategy Guide market positioning for products Lead product initiatives from concept to execution Align each stage of the process with customer requirements and company goals
