Application Support Analyst - Remote

NielsenIQ is looking for a Junior Customer Support Analyst in Pune to help deliver responsive and reliable service to clients. This position centers on assisting customers, resolving issues, and maintaining a high standard of support. Role overview This role focuses on handling customer inquiries and troubleshooting problems as they arise. The goal is to ensure each client receives timely and effective assistance. What you will do Respond to customer questions and concerns Troubleshoot and resolve reported issues Work to create a positive experience for every client What we look for Interest in supporting and helping customers Willingness to learn and grow within customer support Strong communication and problem-solving skills

The Analyst, Customer & Product Support role at AlphaSense, Inc. centers on assisting clients and helping them get the most from the company's products. Based in Pune, this position involves direct interaction with customers and active problem-solving. Role overview This analyst supports both customers and product functionality. Typical work includes addressing client questions, investigating reported issues, and guiding users toward effective solutions. The goal is to maintain a high level of customer satisfaction with timely and accurate support. What you will do Engage with clients to understand and resolve their concerns Troubleshoot product-related issues Provide clear solutions to help customers use AlphaSense tools effectively Requirements This role suits someone who enjoys problem-solving and values strong communication. A focus on customer experience is important for success in this position.

The Analyst, Customer & Product Support role at AlphaSense India centers on improving customer experiences and supporting product development efforts. Based in Pune, this position works closely with both customers and internal product teams. Role overview This role focuses on analyzing support interactions and identifying ways to refine existing processes. By applying strong analytical skills, you will help maintain high service standards for clients and contribute feedback to product teams. Key responsibilities Collaborate with product teams to address customer needs and share insights. Analyze support processes to find opportunities for improvement. Work to ensure clients receive prompt, effective assistance. Location This position is based in Pune, India.

As a Business Analyst at Custom Soft, you will play a vital role in understanding and analyzing client requirements to deliver cutting-edge software solutions. Your responsibilities will include:Gathering and analyzing client requirementsPerforming technical estimationsCreating Work Breakdown Structures (WBS)Developing Technology Architecture Diagrams and System Flow DiagramsWriting case studies and various pre-sale documentationPreparing technical PowerPoint presentationsTo excel in this role, you should possess strong written and verbal communication skills, along with a solid understanding of various technologies such as .NET, PHP, Android, MySQL, and SQL Server.

As a Junior Threat Intelligence Analyst at metromakro, you will play a vital role in safeguarding our systems and data by identifying and analyzing potential threats. This entry-level position is perfect for individuals passionate about cybersecurity and eager to develop their skills in a dynamic environment.

Role Overview: We are seeking a talented Business Analyst to join our dynamic team at Custom Soft, a leading software provider based in Pune. The ideal candidate will facilitate communication between clients and technical teams, ensuring that requirements are clearly understood and accurately documented.Key Responsibilities:Conduct requirement gathering and analysis to understand client needs.Engage in effective client communication and provide technical estimations.Create detailed documentation including SRS, BRD, and FRD.Demonstrate strong written and verbal communication skills.Develop Work Breakdown Structures and Technology Architecture Diagrams.Create System Flow Diagrams (Flow Charts) for project clarity.Author case studies and various pre-sale documents.Prepare technical PowerPoint presentations for client engagements.Possess knowledge of testing processes and maintain effective interaction between developers and clients.

About UsHitachi Vantara is a leading global digital solutions provider dedicated to transforming the world through innovative technology. Our mission is to create a sustainable future by enhancing urban living, conserving resources, and protecting our planet. We believe in the power of people and innovation to drive positive change.We value diverse experiences and perspectives. Join us in our journey to shape a better tomorrow!Position Overview: Junior Delivery Excellence AnalystAs a Junior Delivery Excellence Analyst, you will play a crucial role in supporting our delivery function. You will help drive process efficiency and ensure quality governance across various projects and programs. This entry-level role focuses on tracking delivery metrics, facilitating reviews, standardizing documentation, and ensuring adherence to delivery frameworks and best practices. This is a fantastic opportunity to gain foundational experience in delivery governance while engaging with Workday tenant management and project tracking.

At SiteMinder, we recognize that the unique contributions of our employees drive our success. We are committed to fostering diverse teams that value and respect a variety of voices, identities, backgrounds, and experiences. Our inclusive culture empowers employees to bring their authentic selves to work, enabling us to revolutionize the hospitality industry together.About Us...Since 2006, we have been passionately innovating our leading hotel commerce platform, simplifying the process for hotel owners to attract and book guests online efficiently. Our clients range from boutique hotels to major chains, offering diverse accommodations that include igloos, castles, resorts, and more.Today, we proudly support over 50,000 hotels across more than 150 countries, facilitating over 130 million reservations annually through SiteMinder’s advanced technology.Role Overview: Customer Solutions Analyst...As a key member of our Technical Support team, you will serve as the primary link for our 33,000+ customers, ensuring they derive maximum value from our SaaS solutions. You’ll thrive in a dynamic, energetic environment, engaging with diverse teams while acquiring invaluable on-the-job skills. Your interpersonal skills and technical expertise will significantly enhance customer loyalty and satisfaction.In your role as a Customer Solutions Analyst, you will deliver exceptional technical support and assistance to SiteMinder customers worldwide. As the first point of contact, your contributions will uphold SiteMinder’s branding and ensure effective resolution across our suite of products and services, helping both external customers and internal teams.Key Responsibilities...Forge strong relationships with customers by providing outstanding technical and analytical support across multiple communication channels, including Phone, Email, and Chat.Proactively identify customer support needs and deliver tailored solutions.

Role overview The Senior Sales Support Analyst at NielsenIQ in Pune plays a key part in helping the sales team work more efficiently and effectively. The position centers on supporting sales operations through data analysis and insight sharing. Main responsibilities Work closely with the sales team to identify areas for improvement in sales processes. Analyze sales data to uncover trends and patterns that inform business decisions. Provide actionable insights to support decisions that influence sales results. Collaboration This role requires regular interaction with sales colleagues and may involve contributing to discussions that shape key sales strategies.

About Spotnana Technology Spotnana is building a Travel-as-a-Service platform to improve how people experience travel, whether for business or leisure. Our technology aims to personalize travel at scale and set new standards across the $1.6 trillion travel industry. Our company values guide how we work and grow together: Innovate for Tomorrow: We pursue excellence and lead with vision. Dedication to Quality: Accountability and agile partnerships matter to us. Unity in Diversity: We value respect, integrity, inclusivity, and ongoing learning. Role Overview Job title: Technical Support Analyst Join the Customer Experience team as a key contributor. This role suits someone who enjoys solving technical problems and working closely with others to deliver solutions. Start date: ASAP Location and Work Arrangement This position is based in Mumbai, Pune, or Bengaluru. Spotnana follows a hybrid model; expect to work from the office at least once a week as per company policy. What Makes This Team Stand Out Work on projects that support Spotnana's growth and success. Contribute to an API-first organization focused on technical innovation. Collaborate with engineers who value leadership, adaptability, and creative problem-solving. Application Process Initial call with Talent Acquisition to discuss your experience and career interests. Live virtual interview (details provided after the first call).

NielsenIQ is looking for an Analyst to join the Executive Finance Support Center of Excellence in Pune. This position plays a key role in supporting the executive team with clear financial analysis and informed guidance. Role overview The Analyst will work closely with leadership to review financial data and offer actionable insights. Responsibilities include examining reports, identifying trends, and contributing to strategic planning discussions. What you will do Analyze financial data to support executive decision-making Prepare reports and summaries for leadership review Assist in shaping financial strategies by providing relevant insights Location This role is based in Pune.

About OnitAt Onit, we're revolutionizing legal operations using advanced AI technology. Our state-of-the-art platform enhances enterprise legal management, matter management, spend management, and contract lifecycle processes, converting traditional manual workflows into smart, automated systems.Our team consists of bold innovators who leverage AI at the heart of our operations, empowering legal departments to be quicker, more intelligent, and strategically focused. As we expand the capabilities of our novel AI-driven platform, we seek visionary thinkers and builders eager to contribute to the evolution of legal technology.If you're passionate about impactful work, enjoy tackling complex challenges, and aspire to modernize legal team operations, we would be thrilled to connect with you.Position: Support Analyst I(Shift Timing: 6:30 PM to 3:30 AM IST) Position Summary Onit is experiencing rapid growth and we are in search of an adept Support Analyst I. This role involves providing exceptional technical support via phone, email, and online for clients utilizing Onit’s diverse product suite. We are looking for individuals who are enthusiastic about resolving issues for others, possess a technical foundation (with training provided on our products and services), and can articulate complex concepts in an accessible manner.

As a Level 2 Technical Support Analyst at EVERSANA, you will be an integral part of our Digital & Technology team, dedicated to enhancing operational efficiency and providing expert technical support. Your primary responsibilities will include:Technical Support Operations:Creating and maintaining precise technical configurations within our configuration tool.Overseeing the claims investigation process and associated tools.Owning operational reporting metrics, performing root cause analysis on performance issues, and serving as the primary knowledge resource for current business operations.Ensuring that delivered solutions comply with established business operations Service Level Agreements (SLAs).Providing support and technical solutions to uphold an effective operating service model.Generating and analyzing reports.Resubmitting claims as needed.Managing files and providing ongoing support.Proactively monitoring dashboards and alerts.Cross-Functional Collaboration:Communicating professionally and effectively with users, stakeholders, and technical teams to identify issues and deliver effective solutions.Providing regular updates on operational performance, incident trends, and ongoing initiatives during team and stakeholder meetings.Continuous Improvement & Governance:Maintaining support documentation, knowledge articles, and standard operating procedures to ensure consistent service delivery.Vendor & Partner Alignment:Engaging with partners and vendors as necessary to resolve and escalate issues.Maintaining updated contact information.Raising tickets with vendors and taking appropriate action post-investigation.

Verto is building a platform to simplify global finance for businesses in emerging markets. Founded by Ola Oyetayo and Anthony Oduu, the company draws on deep African roots to address challenges like illiquid currencies, high fees, and slow transactions. Verto’s mission is to make cross-border payments as seamless as possible, regardless of where a business is based. With backing from investors such as Y-Combinator, Quona, and MEVP, Verto has received recognition from the Milken-Motsepe Prize, CNBC, Deloitte Fast 50, and Sifted. The team continues to expand its reach, connecting thousands of businesses and moving billions of dollars each year. The Customer Experience Analyst role is based in Pune and supports Verto’s commitment to excellent service and customer satisfaction. What you will do Respond to customer inquiries through Intercom, meeting SLAs of 45 minutes for emails and 10 minutes for live chats or WhatsApp messages. Manage inbound and outbound calls using Cloudtalk. Investigate customer issues by navigating internal platforms. Provide clear, accurate answers to customer questions and concerns. Resolve complaints within agreed SLAs. Maintain a weekly Customer Satisfaction (CSAT) score of at least 95%. Review and suggest improvements to key processes for greater efficiency. Handle customer feedback and reviews, follow up with dissatisfied customers, and encourage positive Trustpilot reviews. Support audit requests by gathering required data from internal systems.

We are seeking a skilled Business Analyst to join our Customer Operations team at Assent. In this role, you will play a crucial part in analyzing and optimizing operational processes to enhance customer satisfaction and drive efficiency. You will collaborate with cross-functional teams to identify opportunities for improvement and implement data-driven solutions.

OVERVIEWAs a Service Desk Analyst at TGS, you will play a crucial role in delivering exceptional customer support within our 24/7 online Service Desk environment. Under general supervision, you will assist users by addressing their requests related to Service Requests, Incidents, and Changes through detailed analysis and step-by-step guidance. Your responsibilities will include setting up workspaces, validating configurations, administering user access, and troubleshooting application-related issues.You will effectively communicate solutions in a professional and user-friendly manner, ensuring that our customers receive the highest level of service.KEY RESPONSIBILITIESProvide outstanding support to end-users via an online Service Desk ticketing system.Engage with customers to process their inquiries and concerns regarding our wide range of IT products and services.Gather comprehensive information to fully understand requests, breaking them down into manageable tasks for efficient processing.Diagnose and resolve issues related to applications, infrastructure, internet connectivity, email clients, and more.Utilize available resources to conduct necessary research to assist users effectively.Adhere to established processes and procedures to ensure consistency and quality in service delivery.Identify and escalate priority issues to appropriate teams as necessary.Document all communications accurately in the Service Desk ticketing system.Proactively suggest alternative solutions to retain customer and client business.Communicate clearly and effectively with all stakeholders, tailoring messages to suit different audiences.Follow up on outstanding requests and callbacks as needed.Stay updated on system changes and enhancements.Assist team members by progressing their tickets during their absence or upon request.Report any requested process changes to the Senior Service Desk Analyst for validation.Carry out additional responsibilities as assigned by management.

As a D365 Support Analyst at eversana1, you will play a critical role in ensuring the smooth operation of our D365 systems. You will be responsible for troubleshooting issues, providing user support, and implementing enhancements to improve system performance. This position requires a keen analytical mindset and a dedication to delivering high-quality service to our users.

Aera Technology is at the forefront of Decision Intelligence. Our innovative platform enables businesses to function sustainably, intelligently, and efficiently. With Aera Decision Cloud™, we seamlessly integrate with existing systems to digitize, enhance, and automate decision-making in real-time. Aera empowers enterprises globally to revolutionize their decision-making processes, generating millions of actionable recommendations leading to substantial revenue increases and cost efficiencies for renowned brands. We are seeking a customer-focused Associate Data Scientist who is enthusiastic about troubleshooting, stress-testing, and optimizing models and data pipelines to identify and resolve issues proactively. You will serve as a vital link between our deployed ML/AI solutions, customers, and internal teams—investigating data, uncovering root causes, and implementing enduring solutions that enhance the reliability and trustworthiness of our offerings.

Role Overview Assent is hiring a Customer Support Associate (Supplier) for a six-month contract based in Pune. This entry-level role focuses on supporting suppliers by responding to their inquiries and helping resolve issues quickly. The position works closely with other teams to improve supplier satisfaction and maintain high service standards.