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Experience Level
Experience
Qualifications
Desired Qualifications:• 4-6 years of experience in a structured software support environment, ideally in Tier II/III Support.• Proficient in managing Windows/Linux servers, executing application upgrades, and troubleshooting with vendors.• Solid understanding of SQL, capable of modifying existing queries and creating new ones.• Familiarity with WMS and Planning/Forecasting platforms such as HighJump and AGR Dynamics.• Knowledge of text-based Flat-Files is preferred.• Experience with Microsoft Dynamics D365 is a plus.• Previous experience with Windows/Linux servers is favorable.• Understanding of SOAP/XML and REST/JSON is preferred.
About the job
Key Responsibilities: • Manage and resolve support tickets, delivering Tier II assistance to internal and external clients. • Troubleshoot systems issues across all environments. • Utilize real-time monitoring tools to oversee system performance. • Proactively identify, report, track, document, and communicate errors and potential issues. • Provide both verbal and written status updates to stakeholders. • Collaborate with the project delivery team to convey customer requirements and facilitate updates to production. • Execute daily checks and processes, prioritizing customer-impacting, time-sensitive issues. • Assist in identifying and defining new features and enhancements to improve supported systems. • Review support models and processes in partnership with internal/external stakeholders, implementing necessary updates. • Offer on-call support as required. • Train team members as needed. • Perform additional duties as assigned. • Adhere to all relevant policies and standards.
About sanmaremployeeopenings
Join a forward-thinking company that values innovation and collaboration. We are dedicated to providing exceptional IT services and support, ensuring our teams thrive and our clients receive the highest quality of service.
Join Our Team as a Tier 1 Helpdesk Support SpecialistLocation: Washington, DCContract Duration: 12 months+We are seeking motivated individuals to fill multiple Tier 1 Helpdesk Support positions. You will provide essential support in a fast-paced Help Desk/Call Center environment, assisting clients with technical issues and ensuring a high level of customer s…
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