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Application Support Analyst

triagestaffingCincinnati, Ohio, United States
On-site Full-time

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Experience Level

Experience

Qualifications

Core Responsibilities:Application Support: Provide first- and second-line support for software applications, addressing user inquiries and resolving issues efficiently. Monitor application performance and troubleshoot issues to ensure optimal functionality. Manage and document incidents and service requests using the organization’s IT service management system. Oversee automated workflows and AI-enabled support tools in production, identifying errors, performance issues, or workflow drifts and resolving or escalating as needed. Issue Resolution:Diagnose and resolve application issues, escalating to development teams or third-party vendors as necessary. Conduct root cause analysis to identify recurring problems and recommend long-term solutions. Handle complex technical issues that go beyond first-line support, requiring deeper technical expertise. User Training and Documentation:Create and maintain comprehensive user documentation, including guides, FAQs, and workflow documentation. Document automated workflows and integrations to support team handoff, maintainability, and knowledge retention. Mentor and train first-line IT support staff to enhance application usage and understanding among end users. Application Administration:Apply software updates, patches, and fixes as necessary. Participate in application testing and deployment to ensure updates are implemented smoothly. Design, build, and maintain automated workflows using low-code platforms (e.g., n8n) to streamline support operations. Integrate AI-powered tools with ticketing, knowledge base, and communication systems. Collaboration:Work alongside development teams to understand new application features and updates. Collaborate with IT team members to ensure seamless integration between applications, automation tools, and other systems. Reporting and Analysis:Generate reports on application performance, support requests, and resolutions. Provide insights and recommendations to enhance application efficiency, automation performance, and user satisfaction.

About the job

triagestaffing is seeking an Application Support Analyst to join the team in Cincinnati, Ohio. This position reports to the Application Support Manager and focuses on keeping software applications running smoothly.

What You Will Do

  • Provide technical support for software applications
  • Troubleshoot and resolve application issues as they arise
  • Work closely with end-users, engineers, developers, and IT colleagues to address incidents and maintain application performance
  • Help ensure applications operate efficiently day to day

Location

This role is based onsite in Cincinnati, Ohio.

About triagestaffing

triagestaffing is committed to providing top-notch staffing solutions and exceptional support to businesses in the tech industry. Our team thrives on collaboration, innovation, and dedication to delivering results that exceed expectations.

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