Application Support Engineer H/F

HELPLINEMarcq-en-BarœulNew

On-site Full-time

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Experience Level

Experience

Qualifications

⭐ Let's Talk About You!You have at least 2 years of experience in application support. Meticulous, organized, and self-reliant, you enjoy understanding how applications work and enhancing their reliability. You are proficient in:SQL queries for incident analysis. Postman for API testing. Application log analysis. ITSM tools. Observability platforms. LanguagesFluent English is essential.

About the job

Join our vibrant team as an Application Support Engineer H/F and play a key role in ensuring our applications operate flawlessly.

Your Responsibilities:

Provide Level 2 and 3 application support.
Diagnose, analyze, and resolve technical and functional incidents.
Identify recurring issues and propose sustainable corrective actions.
Maintain applications in optimal operational condition.
Manage tickets using ITSM tools.
Ensure compliance with SLAs and high service quality.
Utilize APM tools to detect anomalies.
Contribute to application performance optimization.
Engage in continuous improvement of operational processes.
Assist with production deployments, ensuring quality assurance.
Collaborate effectively with technical teams.

About HELPLINE

Why Choose More Than Just a Job?HELPLINE specializes in user support outsourcing and enhancing employee experiences through AI, where human expertise and technology complement each other. Our teams provide user support, application support, on-site support, IT asset management, and governance, risk, and compliance (GRC). Our dual mission is to support the operational needs of IT departments and businesses while providing employees with a seamless and reliable experience that meets consumer brand standards. Operating in France and globally, HELPLINE has 2,500 employees serving over 200 clients, with projected revenues exceeding €200 million by 2025.HELPLINE is part of Everience, an international consulting and augmented digital services group, a pioneer in the human-AI symbiosis in enterprises.

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