Application Support Expert

Sword ServicesGenève, Genève, Suisse

On-site Full-time

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Experience Level

Experience

Qualifications

RequirementsMaster's degree in Computer Science or equivalent (HES, EPF, etc.)Proven experience in an application support role focused on MOAStrong understanding of business processes and the ability to optimize themKnowledge of application environments and system interactionsProject management skills related to applications and provider coordinationExcellent interpersonal skills for collaboration with cross-functional teamsAnalytical skills and problem-solving capabilities for complex issuesFluency in FrenchFamiliarity with ticketing or project management tools (e.g., Jira) is a plus

About the job

Sword Services is hiring an Application Support Expert to join a client team in Geneva. This role focuses on business systems and application solutions, serving as a key functional contact to maintain service continuity, improve tools, and coordinate application developments.

Main responsibilities

Application Support (MOA): Support users on business applications, including ERP systems, internal tools, and software packages. Respond to assistance requests, resolve incidents, and help users build their skills.
Business Process Management: Analyze and document business processes tied to applications. Suggest improvements to increase tool and process efficiency.
Vendor Management: Maintain relationships with application solution suppliers. Coordinate interventions, oversee maintenance, and manage contracts as needed.
Coordination of Application Developments: Help define requirements, coordinate functional changes with technical teams, write specifications, and supervise testing of new features.
Interface with Technical Providers: Serve as a link between business teams and technical providers (such as integrators and IT teams) for incident resolution, fixes, and deploying new functionalities.
Proactive Support: Anticipate potential issues by setting up preventive action plans, organizing user training, or holding informational meetings.

About Sword Services

Sword Services is a dynamic company specializing in providing expert IT solutions and consultancy services. We are committed to delivering exceptional support and innovative solutions to our clients, ensuring their business processes run smoothly and efficiently.

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