Application Support Specialist

Join Our Dynamic Team:Genetec, established in 1997 and located in Ville Saint-Laurent, proudly operates its Corporate Bistro, Les Cordons Bleus, since 2012. We are currently seeking a dedicated individual to join our dishwashing support team, assisting with food preparation alongside our skilled cooks.Your Daily Responsibilities: Work schedule is Monday to F…

Join our dynamic team at Sodexo Canada Ltd. as a Culinary Aide and Dishwasher within our Education Division. In this role, you will assist in food preparation, maintain cleanliness in the kitchen, and support our culinary staff in providing excellent service to our clients. Your contributions will ensure that our dining facilities operate smoothly and efficiently.

Join our dynamic kitchen team at Sodexo Canada Ltd as a Kitchen General Help. In this role, you will assist in food preparation, maintain cleanliness, and support kitchen operations to ensure a seamless dining experience for our clients. If you have a passion for food and a desire to work in a fast-paced environment, we would love to hear from you!

Role Overview AccorHotels is hiring a Part-Time Kitchen Cook in Montreal. This position plays a key role in preparing dishes that meet our quality standards and support a positive dining experience for guests. What You Will Do Prepare and cook menu items according to established recipes and presentation guidelines Work closely with kitchen colleagues to maintain efficient service Follow food safety and hygiene protocols at all times Help keep the kitchen organized and ready for service About AccorHotels AccorHotels is known for delivering memorable hospitality experiences. The culinary team values collaboration and attention to detail in every dish served.

Role Overview Accor Hotels in Montreal is hiring a Part-Time Kitchen Commis to support the kitchen team. This position involves hands-on work in food preparation and presentation, with a focus on maintaining high standards for both quality and safety. Main Responsibilities Assist with preparing and presenting dishes according to established recipes and standards Help keep the kitchen clean and organized throughout each shift Follow all safety and hygiene guidelines to ensure a safe working environment Who This Role Suits This part-time position is well suited to those interested in building culinary skills and gaining experience in a professional kitchen setting.

Join our dynamic team at Sodexo Canada Ltd. as a Culinary General Aide! In this role, you will support our kitchen operations by assisting in meal preparation, maintaining cleanliness, and ensuring a smooth workflow in the kitchen environment. Your contributions will be vital in delivering high-quality food service while adhering to safety and hygiene standards.

About the Role Accor Hotels in Montreal is looking for an Occasional Kitchen Commis (H/F/D) to join the culinary team. This position supports kitchen staff with food preparation and cooking tasks, helping maintain high standards for guest dining experiences. What You Will Do Assist with preparing ingredients and basic dishes Support chefs and cooks during meal service Help maintain a clean and organized kitchen Follow food safety and hygiene standards Why Join Accor Hotels This occasional role offers a chance to learn from experienced culinary professionals and develop new skills in a respected hotel kitchen.

Join our dynamic team at info-ways as a Desktop Support Engineer, where you will be pivotal in providing top-notch technical assistance to our users. You will be responsible for troubleshooting hardware and software issues, ensuring that our systems run smoothly and efficiently.In this role, you will work closely with other IT professionals to deliver exceptional desktop support, maintain inventory, and implement solutions that enhance user experience. Your expertise will help us maintain our commitment to service excellence.

Position Overview:As a Product Support Specialist at Genetec, you will join a vibrant team committed to delivering exceptional technical assistance to our clients for our cutting-edge video surveillance, access control, and license plate recognition products. Utilizing your technical troubleshooting skills, you will address product-related issues reported via phone, online portal, or live chat. Your collaborative spirit will be essential in fostering a positive experience for our valued customers.Your comprehensive onboarding process will be supported by experienced colleagues and your team leader, ensuring you have the tools necessary for success in your new role.Your Daily Responsibilities:Manage incoming calls, online tickets, and live chat inquiriesAnalyze and resolve complex technical issues faced by customersCreate and utilize virtual environments to train, test, and replicate customer setupsAccurately document all issues and customer interactions in our CRMEnsure all reported incidents are resolved in accordance with Genetec's SLACollaborate with team members and software delivery specialistsEscalate unresolved issues to higher levels of support when necessaryWhat Makes You a Great Fit:Technical diploma (DEC), IT/electronics certification, or equivalent professional experienceStrong analytical and troubleshooting skillsAbility to exercise sound judgment and make decisions under pressureProfessionalism and confidence in fast-paced environmentsAvailability to work rotating shifts until 8 PM and on holidays as neededFluency in both French and English, spoken and written (this role involves interactions with international collaborators and clients)Your Technical Expertise:Networking principles with a solid understanding of TCP/IP and UDP protocolsExperience with MS SQL databases (structure and queries)Microsoft Windows servers and Sysinternals utilitiesLinux architecture and systemsHardware troubleshooting skillsExperience using Active DirectoryFamiliarity with packet analysis tools (e.g., Wireshark)Preferred Qualifications:Experience in the field of video surveillance or related technology

Mistplay creates a loyalty app for mobile gamers, offering a platform where millions discover new games and earn rewards that can be redeemed for gift cards. The company aims to make mobile gaming more engaging and rewarding. The app is available on the Google Play Store. Connect with Mistplay on Instagram, Twitter, and Facebook. Work Model and Location This position is based in Montreal. Mistplay follows a hybrid work model in Canada, with team members attending the office at 1001 Blvd. Robert-Bourassa two days per week. Role overview The IT Support Specialist plays a key part in shaping the employee experience within a fully macOS and SaaS-based environment. This role manages Help Desk operations and serves as the main contact for IT support and questions. The main objective is to ensure technology runs smoothly for all team members.

Join our dynamic team at Cohere as a Bilingual Customer Support Engineer! In this exciting role, you will leverage your language skills to provide exceptional support to our diverse clientele. You'll be responsible for troubleshooting, resolving customer inquiries, and ensuring high levels of customer satisfaction. We are looking for enthusiastic individuals who are passionate about technology and customer care.

Join our dynamic team at Sodexo Canada Ltd. as a General Aide in the Campus Division. In this role, you will play a crucial part in supporting daily operations, ensuring a clean and safe environment for students and staff. Your responsibilities will include assisting with various tasks, maintaining cleanliness, and providing excellent customer service to create a welcoming atmosphere.

Welcome! Thank you for visiting us Are you actively seeking a new opportunity? Or are you just browsing the market? Well… you’re in the right place!We are on the lookout for a Bilingual Support Specialist to provide frontline technical assistance and advice to merchants using our point-of-sale platform. While adhering to established procedures and defined support structures, our specialists leverage their technical knowledge and problem-solving skills to identify incidents, determine root causes, and guide clients towards effective solutions. Frontline support specialists develop foundational expertise on Lightspeed products and acquire the technical judgment necessary to assist with increasingly complex merchant issues.Your Responsibilities:Provide technical support through all channels (chat, phone, email), assisting merchants in product usage and troubleshootingGo beyond apparent symptoms to diagnose root causes. You will analyze system behaviors, logs, and apply structured logic to resolve complex interdependencies between hardware and software.Interpret customer workflows and their business contexts to understand the impact of product configurations and operational processes on system performance.Utilize your knowledge of POS systems, back-office functions, and third-party integrations to support clients facing advanced technical challenges.Demonstrate discernment in high-pressure situations by autonomously determining the most effective troubleshooting path, balancing technical documentation with immediate client operational needs.Clearly document troubleshooting steps, observations, and results to ensure accurate case tracking and continuity between teams.Escalate complex technical issues according to defined procedures when in-depth system analysis is required.Keep your knowledge up to date on product features, support tools, and operational processes through continuous training.Provide exceptional customer service using strong interpersonal skills.

Join Our Dynamic Team:At Genetec, our dedicated team of Delivery and Support Specialists is committed to providing exceptional technical expertise and assistance across the organization. We collaboratively develop solutions for our clients’ systems facing a variety of challenges.Your Training Journey:Your onboarding will include virtual training sessions delivered by our training team, followed by one-on-one sessions with each team member to delve into our advanced troubleshooting techniques. To ensure your success, daily and weekly meetings will be scheduled with your direct supervisor.Your Day at a Glance:Identify and manage escalated cases that are technically complex, strategic, or of high visibility and duration.Utilize performance analysis and troubleshooting tools (Sysinternals, PerfMon, Wireshark, PowerShell, SSMS, etc.).Collaborate with the R&D team to resolve technical issues.Maintain open communication with our clients while conducting root cause analysis.Assist other teams within the organization by sharing knowledge and providing technical guidance.Contribute to the creation of technical documentation and articles for the knowledge base.Participate in the Proactive team rotation to monitor and respond to alerts in Genetec's SaaS environment, ensuring rapid issue resolution.Be part of the on-call rotation for urgent client requests requiring 24/7 support.What Makes You an Ideal Candidate:Driven by challenges and complex questions.Strong analytical and troubleshooting skills.Able to multitask while effectively prioritizing responsibilities.Exhibits a strong sense of urgency and a desire to learn.Team-oriented with the ability to work independently.Proficient with software in a dynamic environment.Fluent in both French and English, spoken and written (this role requires interaction with our international partners and clients).Additional Assets:Knowledge of C# or a similar language.PowerShell scripting experience.Debugging skills with Visual Studio.Understanding of Kubernetes.Proficiency in Spanish.What We Offer:Attractive compensation package.Training reimbursement program.Subsidized meals at our fantastic Bistro (Les Cordons Bleus).Work-life balance initiatives.

Join our dynamic team as an Application Support Specialist!If you reside in the Greater Montreal area and are passionate about technology and customer satisfaction, this role is for you. Initially, you will be required to work on-site for the first three months, transitioning to a hybrid model with 3 to 4 days in the office thereafter.This position is part of Consoltec, a key member of the XTM family, dedicated to providing innovative solutions in linguistic project management. Our flagship product, FlowFit, empowers translation companies and linguistic services with cutting-edge technology.XTM Group is committed to enhancing localization processes globally, delivering top-tier platforms that streamline translation management. Our corporate culture fosters teamwork and collaboration, with a strong emphasis on inclusivity and the value of every employee's contribution. Our core values propel us towards our vision of being the premier Translation Management System (TMS) provider for enterprises.In this role, you will be responsible for offering exceptional technical support to our clients through various channels, including Jira Service Management, live chat, phone calls, and video conferencing. You will troubleshoot technical issues, propose improvements, and collaborate closely with the IT department on projects, including feature enhancements and updates for the FlowFit TBMS product.Key Responsibilities:Oversee the progress of incident resolution, ensuring timely completion.Communicate status updates to relevant stakeholders.Uphold customer satisfaction by providing prompt and effective support.Maintain detailed records of operational tasks and monitor their execution.Contribute to the enrichment of our knowledge base with updated procedures and operational instructions.Implement and maintain standardized methods and procedures for optimal efficiency.Ensure compliance with audit, quality, and safety standards.Support Duties:Address customer inquiries regarding incidents, service requests, and general information.Provide expert technical guidance on our FlowFit TBMS system.Document problem resolutions and contribute to knowledge sharing.

Join our dynamic team at System Canada Technologies as a Level 3 Windows Help Desk Support professional. In this role, you will provide advanced technical support to our clients, troubleshooting and resolving complex issues related to Windows operating systems and applications.Your expertise will be essential in ensuring seamless operation and satisfaction among our users. If you are passionate about technology and dedicated to delivering exceptional service, we want to hear from you!

Join our team at Lightspeed! We are seeking a passionate Bilingual Support Specialist (French) to deliver exceptional technical support to our merchants utilizing our Point of Sale platform. In this vital role, you will employ your technical expertise and problem-solving abilities to diagnose issues, uncover root causes, and guide our customers toward effective solutions. As a frontline Support Specialist, you will build foundational knowledge across Lightspeed’s products and enhance your judgment to tackle increasingly complex scenarios.Key Responsibilities:Deliver technical support through various channels including Chat, Phone, and Email while assisting merchants with product usage and troubleshooting.Diagnose underlying issues by evaluating system behavior and applying logical reasoning to solve intricate hardware and software dependencies.Understand and interpret customer workflows to assess how product configurations affect system performance.Utilize your technical knowledge of POS systems, back-office functionalities, and third-party integrations to assist customers in navigating technical challenges.Demonstrate sound judgment in high-pressure situations, efficiently determining troubleshooting paths that balance technical documentation with customer needs.Document all troubleshooting steps and outcomes to ensure accurate case tracking and continuity across teams.Follow escalation procedures for complex technical issues requiring deeper investigation.Stay informed on product features and operational processes through ongoing training and learning.Exhibit excellent customer service by utilizing soft skills and empathetic communication during interactions.Additional Contributions:Identify recurring issues and gaps in documentation to improve the support experience.Collaborate with internal teams to ensure customer issues are thoroughly understood and resolved.Engage in ongoing learning initiatives to expand product knowledge and service capabilities.

Team Dynamics:As a Technical Support Specialist, you will be part of a vibrant team of talented professionals providing exceptional technical support to Genetec clients for Omnicast products (video). Your troubleshooting skills will be essential in addressing customer inquiries via phone, online portal, or chat. You will contribute to a collaborative environment, playing a crucial role in Genetec's commitment to delivering a positive experience for every client.With a comprehensive onboarding process, seasoned colleagues and your team leader will guide you to thrive in your new role.Your Daily Overview:Handle incoming calls, online requests, and chats related to software applications, networking, Windows operating systems, SQL Server databases, hardware, and other relevant technologies.Understand, analyze, and resolve clients' technical issues, which may vary in complexity.Build and utilize a virtual environment to train, test, replicate client environments, and reproduce issues.Accurately log all client issues and interactions in our customer relationship management system.Ensure all reported incidents are resolved in accordance with Genetec's service level agreement.Collaborate with team members and software delivery specialists.Escalate unresolved issues as necessary.What Makes You an Ideal Candidate:Fluency in both French and English, written and spoken, as the role involves interactions with international clients and colleagues.Good judgment and the ability to make decisions under pressure.Technical diploma (DEC), certification in computer science or electronics, or equivalent work experience.Strong analytical and problem-solving skills.Ability to thrive in a fast-paced environment while maintaining professionalism and confidence.Willingness to work rotating shifts until 8 PM and on holidays as needed.Your Technical Expertise:Knowledge of networking principles and a solid understanding of TCP/IP and UDP protocol layers.Experience with MS SQL databases (structures and queries).Familiarity with Microsoft Windows Server utilities and Windows Sysinternals.

Join Medfar as a Technical Support Team Leader, where you'll lead a dedicated team in providing top-notch customer support. This is a fantastic opportunity for individuals eager to start their career in a dynamic environment. You will be instrumental in troubleshooting customer inquiries, managing support tickets, and ensuring customer satisfaction.