Qualifications
Key Responsibilities:Act as the main point of contact for end-users, efficiently addressing application issues and providing timely solutions through the internal ticketing system. Enhance user satisfaction by managing expectations, independently resolving challenges, and collaborating with internal departments as necessary. Monitor application performance metrics to proactively identify and mitigate potential issues, ensuring optimal functionality and minimal downtime. Follow established protocols, including timely escalation of issues and participation in post-incident reviews and root-cause analysis. Work alongside partners to refine applications, evaluate change requests, and contribute to testing updates. Conduct data entry reviews to identify trends, improve accuracy, and provide user training with digital adoption tools. Collaborate with IT teams and vendors to troubleshoot technical issues, support software updates, and deliver post-deployment user assistance. Document and track application issues, resolutions, and user requests via the ticketing system. Analyze recurring issues to identify opportunities for process improvements to boost application efficiency and user satisfaction. Application Administration:Provide comprehensive training documentation to users and assist them in navigating the applications. Stay informed on new application features and best practices to offer knowledgeable support and continuous improvement. Understand and support the responsibilities of other team members as required. Participate in user acceptance testing for new applications and enhancements to existing systems.
About the job
Join our dynamic team as an Application Support Specialist, where you will report directly to the Application Support Manager. In this pivotal role, you will deliver exceptional technical support and troubleshooting for various software applications within our organization. Collaborating closely with end-users, IT teams, and external vendors, you will play a crucial role in resolving application-related challenges, ensuring seamless system functionality, and enhancing the overall user experience.
Your primary focus will be on supporting our applicant tracking system (ATS), internal business applications, and our unique managed services platform/vendor management system (MSP/VMS). You will also assist in application upgrades through testing, validation, and user training to ensure a smooth transition and continued operational efficiency.
About triagestaffing
At triagestaffing, we are dedicated to providing exceptional staffing solutions tailored to meet the needs of our clients. Our commitment to excellence and innovation drives our success, making us a leader in the industry. We believe in fostering a collaborative and engaging work environment where every team member can thrive and contribute to our mission of delivering outstanding service.