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Applied Data Scientist at Cresta | Remote

CrestaUnited States, Remote
Remote Full-time $150K/yr - $200K/yr

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Experience Level

Entry Level

Qualifications

As an Applied Data Scientist on our Insights team, you will be at the forefront of developing the next generation of Cresta features that enhance how enterprises perceive and optimize every customer interaction. Collaborating closely with Product Managers, Machine Learning Engineers, fellow Data Scientists, and a selection of strategic design-partner customers, you will address their most pressing challenges. If you thrive on working from foundational principles within a fast-paced iterative cycle with clients, this is your opportunity to significantly influence the customer experience sector. Key Responsibilities:Collaborate with a select group of high-impact enterprise customers alongside our product, engineering, and design teams; utilizing their actual workflows and constraints as a testing ground. Effectively communicate across all organizational levels. Design and conduct short, focused design-partner engagements (lasting from days to weeks) where you deliver early iterations, gather structured feedback, and swiftly iterate. Translate insights from each design partner into reusable, productized features rather than one-off solutions.

About the job

Cresta is dedicated to transforming every customer interaction into a strategic advantage by harnessing the full potential of the contact center. Our innovative platform fuses the strengths of artificial intelligence and human insight, enabling contact centers to uncover valuable customer insights, automate dialogues and inefficient workflows, and empower team members to operate more effectively. Founded by the esteemed Stanford AI lab's co-founder and chairman Sebastian Thrun, who has pioneered projects like Google X, Waymo, and Udacity, our leadership team includes CEO Ping Wu, co-founder of Google Contact Center AI, and Tim Shi, an early member of OpenAI.

Our elite team comprises AI and ML specialists, market leaders, and top investors from firms such as Andreessen Horowitz, Greylock Partners, and Sequoia, along with former AT&T CEO John Donovan. We proudly serve a range of esteemed clients including Intuit, Cox Communications, Hilton, and Carmax, and have been featured by Forbes and Bain Consulting as one of the leading private AI firms globally.
Join us in our exciting mission to reshape the workforce with AI. The future of work is unfolding at Cresta.

About Cresta

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.

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