Qualifications
What You Bring:- Strong foundation in Natural Language Processing and machine learning techniques.- Proficiency in programming languages such as Python and familiarity with relevant libraries (e.g., TensorFlow, PyTorch).- Experience in building and deploying NLP models in production environments.- Ability to effectively communicate technical concepts to a non-technical audience.- A proactive mindset and a passion for solving complex problems.
About the job
Are you passionate about innovation and eager to create impactful solutions? Join Unwrap, a forward-thinking company where your ambition can shine.
We are on the lookout for an Applied NLP Engineer with a keen interest in developing customer-oriented technologies that transform large volumes of customer feedback into actionable insights. Our clientele includes industry leaders such as Github, Stripe, Oura, and Microsoft, who trust Unwrap to analyze millions of feedback entries to guide their focus.
In this role, you will take ownership of delivering substantial customer-facing solutions from conception to deployment. This includes gathering customer requirements, defining sprint objectives, and launching essential NLP features. You'll interact with various departments, from sales to marketing to customer success, while primarily concentrating on designing and implementing NLP features that propel our product and insights forward.
This position is located in the vibrant city of Santa Barbara, CA, with our office situated downtown, just a short walk from fantastic restaurants, coffee shops, and the beach.
About Unwrap.ai
About Us:Unwrap.ai is dedicated to enhancing the way products resonate with users. We assist renowned companies like Lyft, Stripe, Oura, Microsoft, and Github in optimizing their feedback collection and processing. Our advanced NLP technology ingests feedback from diverse sources—support channels, surveys, and social media—to extract valuable insights for clients across software, hardware, and retail sectors. Currently, our team consists of 20 talented individuals based in Santa Barbara, and we are rapidly expanding. Recently, we secured $12M in Series A funding from top-tier venture capitalists. Founded by two former Amazon Alexa Product Managers, Unwrap was created to address the overwhelming task of manually sifting through vast amounts of customer feedback. Our mission is to bridge the gap between users and creators, enabling the development of products that people truly love.