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Assistant Bakery Operations Manager

Insomnia CookiesManchester, NH
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications & Experience:• Minimum of 1 year of leadership experience in restaurant, retail, or hospitality operations.• Strong operational discipline and attention to detail.• Proven ability to coach and develop hourly team members.• Comfortable in fast-paced, high-volume environments.• Capable of performing all bakery roles during peak business periods.• Excellent communication and problem-solving skills.

About the job

The Assistant Bakery Operations Manager (ABOM) serves as a vital leadership role, designed to cultivate the future leaders of Bakery Operations Managers. ABOMs are expected to operate with a near-BOM level of expertise, executing bakery operations with a focus on urgency, precision, and accountability while honing the leadership skills essential for independent bakery management.

This position combines hands-on operational excellence with talent development, administrative oversight, and team leadership. ABOMs are a true extension of the BOM and must be prepared to take full ownership of bakery operations when necessary.

KEY RESPONSIBILITIES:

Operational Execution
• Execute all core bakery operations, including inventory management, scheduling support, staffing coordination, and maintaining administrative checklists.
• Uphold rigorous standards for product quality, cleanliness, food safety, and guest experience.
• Assist with ordering, ensure inventory accuracy, and manage shrink control.
• Collaborate in schedule creation and labor execution to achieve operational objectives.

Talent & Team Development
• Participate in the recruitment, interviewing, onboarding, and training of new employees.
• Provide consistent coaching and real-time feedback on performance.
• Ensure team members adhere to standards while fostering a culture of growth and development.
• Guarantee onboarding and training programs are executed according to company standards.

Leadership & Ownership
• Oversee bakery operations independently in the BOM's absence.
• Demonstrate urgency, accountability, and operational discipline.
• Collaborate with BOM and Area leadership to identify operational deficiencies and implement effective solutions.
• Maintain operational continuity during leadership transitions or staffing shortages.
• Perform other duties as assigned.

WHAT SUCCESS LOOKS LIKE:
• Independently execute all BOM-level administrative and operational tasks.
• Bakery is fully staffed, trained, and operating at exceptional standards.
• Cultivate a strong culture of accountability and consistency.
• Serve as a dependable operational leader during any coverage scenario.
• Exhibit readiness and potential for advancement to a BOM role.

QUALIFICATIONS & EXPERIENCE:
• Minimum of 1 year of leadership experience in restaurant, retail, or hospitality operations.
• Strong operational discipline and attention to detail.
• Proven ability to coach and develop hourly team members.
• Comfortable in fast-paced, high-volume environments.
• Capable of performing all bakery roles during peak business periods.
• Excellent communication and problem-solving skills.

About Insomnia Cookies

Insomnia Cookies is a popular bakery chain known for its delicious cookies and commitment to exceptional customer service. Our mission is to create memorable experiences through our products and the passion of our team members. We believe in fostering a supportive work environment where employees can grow and thrive.

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