About the job
The Assistant Bakery Operations Manager (ABOM) is a pivotal leadership role aimed at cultivating the next wave of Bakery Operations Managers. In this dynamic position, ABOMs are expected to perform at a near-BOM level, executing bakery operations with a sense of urgency, precision, and accountability while enhancing their leadership capabilities to independently manage a bakery.
This role seamlessly integrates hands-on operational excellence with talent development, administrative duties, and team leadership. ABOMs are regarded as essential extensions of the BOM and must be prepared to assume full bakery ownership whenever necessary. Our Worcester, MA location can be found at 1 Kelley Sq. Worcester MA 01610.
KEY RESPONSIBILITIES:
Operational Execution
• Oversee all core bakery operations including inventory management, scheduling support, staffing coordination, and administrative checklists.
• Uphold stringent product quality, cleanliness, food safety, and guest experience standards.
• Assist with ordering, ensure inventory accuracy, and manage shrink control.
• Aid in schedule creation and labor execution to achieve operational goals.
Talent & Team Development
• Support the recruitment, interviewing, onboarding, and training of new team members.
• Provide consistent coaching and immediate performance feedback.
• Hold team members accountable to established standards while fostering a culture of growth and development.
• Ensure onboarding and training programs are delivered in line with company standards.
Leadership & Ownership
• Manage bakery operations autonomously in the absence of the BOM.
• Exemplify urgency, accountability, and operational discipline.
• Collaborate with BOM and Area leadership to identify operational gaps and implement effective solutions.
• Ensure seamless continuity of operations during leadership transitions or staffing shortages.
• Perform additional duties as assigned.
WHAT SUCCESS LOOKS LIKE:
• Proficiently execute all BOM-level administrative and operational responsibilities independently.
• Maintain a fully staffed, trained, and high-performing bakery.
• Foster a strong culture of accountability and consistency.
• Act as a dependable operational leader in any coverage scenario.
• Show clear readiness and potential for advancement to a BOM role.
QUALIFICATIONS & EXPERIENCE:
• 1+ year of leadership experience within restaurant, retail, or hospitality sectors.
• Strong operational discipline and meticulous attention to detail.
• Capability to coach and develop hourly team members.
• Comfortable operating in fast-paced, high-volume environments.
• Ability to fulfill all bakery roles during peak business hours.
• Excellent communication and problem-solving skills.
