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Assistant Bakery Operations Manager

On-site Full-time

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Experience Level

Experience

Qualifications

• Minimum of 1 year of leadership experience in restaurant, retail, or hospitality operations.• Strong operational discipline and meticulous attention to detail.• Proven ability to coach and develop hourly team members.• Comfortable working in fast-paced, high-volume environments.• Ability to perform all bakery roles during peak business periods.• Excellent communication and problem-solving skills.

About the job

The Assistant Bakery Operations Manager (ABOM) role is a pivotal leadership development opportunity aimed at nurturing the next generation of Bakery Operations Managers. ABOMs are expected to perform at a near-BOM level, executing bakery operations with urgency, precision, and accountability while honing the leadership skills necessary for independent bakery management.
This position seamlessly integrates hands-on operational excellence with talent development, administrative responsibilities, and team leadership. ABOMs will function as a vital extension of the Bakery Operations Manager (BOM) and must be prepared to assume full bakery ownership when required. Our Tempe store is conveniently located at 116 E University DR, Tempe AZ 85281.

KEY RESPONSIBILITIES:

Operational Execution
• Effectively manage all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists.
• Uphold stringent standards for product quality, cleanliness, food safety, and customer experience.
• Aid in ordering processes, maintaining inventory accuracy, and controlling shrinkage.
• Assist in crafting schedules and executing labor plans to meet operational targets.

Talent & Team Development
• Facilitate recruiting, interviewing, onboarding, and training of new team members.
• Provide consistent coaching and real-time performance feedback to team members.
• Hold team members accountable to established standards while fostering a culture of growth and development.
• Ensure onboarding and training programs are executed according to company standards.

Leadership & Ownership
• Oversee bakery operations independently in the absence of the BOM.
• Demonstrate urgency, accountability, and operational discipline in all tasks.
• Collaborate with the BOM and Area leadership to identify operational gaps and implement effective solutions.
• Ensure continuity of operations during leadership transitions or staff shortages.
• Perform additional duties as assigned.

WHAT SUCCESS LOOKS LIKE
• Ability to independently execute all BOM-level administrative and operational tasks.
• Maintain a fully staffed, trained, and high-performing bakery.
• Foster a strong culture of accountability and consistency within the team.
• Serve as a dependable operational leader in any coverage situation.
• Exhibit clear readiness for upward mobility towards a BOM role.

QUALIFICATIONS & EXPERIENCE:
• Minimum of 1 year of leadership experience in restaurant, retail, or hospitality operations.
• Strong operational discipline and meticulous attention to detail.
• Proven ability to coach and develop hourly team members.
• Comfortable working in fast-paced, high-volume environments.
• Ability to perform all bakery roles during peak business periods.
• Excellent communication and problem-solving skills.

About Insomnia Cookies

At Insomnia Cookies, we pride ourselves on delivering the best cookie experience, day or night. Join us in our mission to create a fun, dynamic, and rewarding environment where our team members can thrive and grow.

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