Assistant Bakery Operations Manager

Insomnia CookiesBoston MA (downtown)

On-site Full-time $20/hr - $22/hr

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Experience Level

Experience

Qualifications

• Minimum of 1 year of leadership experience in restaurant, retail, or hospitality operations.• Exceptional operational discipline and attention to detail.• Proficient in coaching and developing hourly team members.• Comfortable in fast-paced, high-volume environments.• Capable of performing all bakery roles during peak business times.• Strong communication and problem-solving abilities.

About the job

This position harmoniously combines hands-on operational excellence with talent development, administrative oversight, and team leadership. ABOMs are expected to function as a seamless extension of the Bakery Operations Manager (BOM) and must be prepared to take full ownership of bakery operations when necessary.

KEY RESPONSIBILITIES:

Operational Execution

• Oversee all core bakery operations including inventory management, scheduling, staffing coordination, and administrative tasks.
• Ensure unwavering adherence to product quality, cleanliness, food safety, and customer experience standards.
• Support ordering processes, maintain inventory accuracy, and control shrinkage.
• Assist in creating staff schedules and executing labor plans to meet operational goals.

Talent & Team Development

• Aid in the recruitment, interviewing, onboarding, and training of new team members.
• Provide consistent coaching and immediate performance feedback.
• Hold team members accountable to high standards while fostering a culture of growth and development.
• Ensure training programs are executed according to company standards.

Leadership & Ownership

• Manage bakery operations independently in the absence of the BOM.
• Demonstrate urgency, accountability, and disciplined operations.
• Collaborate with the BOM and area leadership to identify operational gaps and implement effective solutions.
• Ensure operational continuity during leadership transitions or staffing shortages.
• Fulfill additional duties as assigned.

WHAT SUCCESS LOOKS LIKE:

• Ability to independently execute all BOM-level administrative and operational tasks.
• The bakery is fully staffed, trained, and meeting high operational standards.
• A strong culture of accountability and consistency is present.
• Acts as a dependable operational leader during any coverage situations.
• Shows clear readiness and upward mobility towards a BOM role.

QUALIFICATIONS & EXPERIENCE:

• Minimum of 1 year of leadership experience in restaurant, retail, or hospitality operations.
• Exceptional operational discipline and attention to detail.
• Proficient in coaching and developing hourly team members.
• Comfortable in fast-paced, high-volume environments.
• Capable of performing all bakery roles during peak business times.
• Strong communication and problem-solving abilities.

About Insomnia Cookies

Insomnia Cookies is a renowned bakery chain specializing in delicious cookies and baked goods, dedicated to providing an exceptional customer experience in a fun and engaging environment.

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