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Assistant Quality Manager

WheelyParis, Paris, France
On-site Full-time

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Experience Level

Experience

Qualifications

RequirementsFluency in English. A minimum of 2 years of relevant experience in Quality Control, HR, Learning & Development, or as an Operations Supervisor, preferably within the Luxury Service Industry. Meticulous in incident investigation, acting with urgency to resolve issues. Capable of delivering feedback with radical candor, unafraid to provide challenging feedback. Persistent in upholding standards with remarkable attention to detail. Genuine passion for mentoring others and maximizing their potential. Excellent interpersonal skills, with the ability to deliver feedback empathetically. Strong communication skills, both verbal and written. Basic data skills, with the ability to create, maintain, and analyze data effectively.

About the job

Wheely delivers premium transportation by combining advanced technology with five-star chauffeuring. With over 100,000 active riders and 1,200 corporate clients, Wheely operates in major cities across Europe, the United States, and the Middle East. The company is profitable, has raised $43 million, and reports annual revenue above $100 million. Following a recent launch in New York City, Wheely is expanding rapidly in both the US and EMEA regions.

Role overview

The Assistant Quality Manager helps maintain Wheely’s high service standards in Paris. This position centers on overseeing fleet quality and supporting chauffeurs to ensure every passenger receives excellent service.

What you will do

  • Monitor service quality by reviewing passenger feedback and preparing reports on trends.
  • Investigate incidents thoroughly, documenting each case with impartial reports and suggested actions.
  • Resolve incidents quickly and in line with operational service-level agreements (SLAs).
  • Assess chauffeurs through vehicle inspections or online evaluations to ensure they meet The Wheely Standard.
  • Deliver clear, constructive feedback to chauffeurs to encourage their professional growth.
  • Support a feedback loop between quality, customer service, training, and operations to raise standards.
  • Collaborate with colleagues in other regions to improve processes and exceed passenger expectations.

Location

This role is based in Paris, France.

About Wheely

Wheely is at the forefront of premium transportation, seamlessly integrating cutting-edge technology with expert chauffeuring to deliver a remarkable travel experience for clients across Europe, the US, and the Middle East. Our focus on quality service has garnered the trust of over 100,000 active riders and numerous corporate accounts, establishing us as a leader in the luxury transport sector.

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