About the job
Wheely delivers premium transportation by combining advanced technology with five-star chauffeuring. With over 100,000 active riders and 1,200 corporate clients, Wheely operates in major cities across Europe, the United States, and the Middle East. The company is profitable, has raised $43 million, and reports annual revenue above $100 million. Following a recent launch in New York City, Wheely is expanding rapidly in both the US and EMEA regions.
Role overview
The Assistant Quality Manager helps maintain Wheely’s high service standards in Paris. This position centers on overseeing fleet quality and supporting chauffeurs to ensure every passenger receives excellent service.
What you will do
- Monitor service quality by reviewing passenger feedback and preparing reports on trends.
- Investigate incidents thoroughly, documenting each case with impartial reports and suggested actions.
- Resolve incidents quickly and in line with operational service-level agreements (SLAs).
- Assess chauffeurs through vehicle inspections or online evaluations to ensure they meet The Wheely Standard.
- Deliver clear, constructive feedback to chauffeurs to encourage their professional growth.
- Support a feedback loop between quality, customer service, training, and operations to raise standards.
- Collaborate with colleagues in other regions to improve processes and exceed passenger expectations.
Location
This role is based in Paris, France.
