Associate Account Executive - Commercial Inside Sales (German Speaker)

Role overview Veeam Software is looking for a Customer Success Representative to join the Velocity team in Bucharest. This position works with German-speaking clients, helping them get the most value from Veeam's software. Building strong relationships and supporting customers as they use Veeam products are central to this role. What you will do Serve as the main contact for customers who speak German Guide new clients through onboarding and help them start using Veeam solutions smoothly Offer ongoing support, answering questions and resolving concerns Identify chances to suggest additional services that match customer needs Collaborate with internal teams to solve issues and ensure a positive experience for each client Requirements Fluent in both German and English Clear and effective communication skills Strong attention to detail and ability to solve problems Proactive mindset in supporting customers Interest in technology and customer success Location This position is based in Bucharest, Romania.

Veeam, recognized as the leading global innovator in data resilience, empowers businesses to maintain full control over their data anytime and anywhere. With a focus on data backup, recovery, portability, security, and intelligence, Veeam serves over 550,000 clients globally, ensuring their operations run smoothly. Join us in our mission to innovate and create a significant impact for some of the world’s most prominent brands. Step into the future of data resilience with confidence.About the RoleThe Customer Success Representative (Commercial Accounts) plays a vital role in renewing customer maintenance contracts within their designated territory. This position involves delivering quotes directly to customers and/or channel partners while ensuring an exceptional customer experience and high retention rates. The primary objective is customer success, alongside upselling premium services and identifying additional sales opportunities for Veeam products. This role emphasizes driving revenue growth and surpassing quotas through customer retention.What You’ll DoExceed quota objectives related to renewal and expansion goals within your territory.Manage the annual pipeline effectively by engaging with customers well in advance of support expiration to assess customer experiences and conduct health checks.Identify key stakeholders at both customer and partner sites, understanding their priorities and working backward from their needs.Proactively reach out to customers with lapsed support to reactivate their services.Collaborate across departments to enhance customer outcomes.

Your Role:Transform Challenges into Opportunities: When customers hesitate to accept our offerings, you will proactively engage with them via phone to comprehend their concerns, address objections, and win them back to our services.Guide the Customer Journey: You will expertly navigate customers through our processes, ensuring a seamless experience while successfully arranging their final evaluations at one of our numerous branches across Germany and Austria.Boost Sales: Your mission will be to convert customer interest into actionable outcomes, driving sales and enhancing customer satisfaction.Build Lasting Trust: As the initial point of contact, you will go above and beyond to ensure our clients' expectations are not only met but consistently exceeded, turning leads into loyal customers.

Role Overview Veeam Software is hiring a Customer Success Representative in Bucharest to support French-speaking clients. This position focuses on helping customers get the most from Veeam solutions and building strong, lasting relationships. What You Will Do Engage with French-speaking clients to understand their needs and answer questions Provide support and guidance to ensure customers succeed with Veeam products Work closely with teams across the company to share customer feedback and help improve products and services Help clients address challenges and reach their goals using Veeam solutions What Helps You Succeed Strong communication skills in both French and English Experience or interest in customer service Ability to work well with different teams and departments This role offers the chance to make a real impact on customer satisfaction and product improvement at Veeam Software.

Veeam, the leading global provider of data resilience solutions, empowers businesses to manage their data effortlessly, whenever and wherever they need it. With a robust portfolio that includes data backup, recovery, portability, security, and intelligence, Veeam safeguards over 550,000 customers globally who rely on us to keep their operations running smoothly. Step into a future where data resilience is paramount and join us in making significant strides for some of the world’s most renowned brands.About The Role: As a Sales Development Representative, your pivotal role involves generating new business opportunities through proactive outreach and lead discovery within your designated territory. Leveraging both internal and external resources, you will identify potential prospects, deliver product information, provide quotations, and contribute to our commercial success. Collaboration with colleagues during key sales activities and maintaining precise records in CRM systems will be essential to your success.What You’ll Do:Initiate contact via phone and email to uncover new commercial opportunities in your assigned territory.Utilize various internal and third-party tools to generate leads and identify market whitespace.Support qualified prospects with follow-ups, product details, and quotations.Achieve monthly KPIs for commercial opportunities as tracked in Salesforce activity reports.Engage in call-out days, events, and customer meetings alongside sales colleagues.Keep accurate records of lead information and activities within CRM systems.Assist in training and onboarding new sales associates.What You’ll Bring:Fluency in both German and English for effective communication.Excellent organizational, multitasking, and prioritization skills.Meticulous attention to detail in record-keeping.Proficiency in MS Office tools to facilitate daily tasks.Familiarity with the virtualization industry.A Bachelor’s degree or a combination of relevant education and experience.A collaborative spirit and a positive attitude in a fast-paced environment.What You’ll GetCompetitive compensation and benefits package.Opportunities for professional development and career growth.A dynamic and inclusive work environment.

Your Role:Transform Declines into Opportunities: Reach out to customers who have hesitated on our offer, understanding their concerns, addressing objections, and working to win them back.Manage the Customer Experience: Guide customers through our process and assist in scheduling a final evaluation at one of our 70 branches across France.Boost Sales: Convert customer interest into actionable steps, driving successful outcomes.Build Trust: As the first point of contact, your role will be pivotal in exceeding client expectations and transforming leads into loyal customers.

Your Role:Transform objections into opportunities: Engage with customers who decline our offer by calling them to uncover their concerns, addressing objections, and successfully winning them back.Guide the customer experience: Facilitate the customer journey by assisting them through the process and ensuring they can schedule a final evaluation at one of our 60 branches located in Spain.Boost Sales: Convert customer interest into actionable commitments.Build Trust: As the initial point of contact, you will play a crucial role in exceeding our clients’ expectations and fostering loyalty.

Veeam is recognized as the Data and AI Trust Company, dedicated to assisting organizations in comprehensively understanding, securing, and ensuring their data and AI are resilient, thus facilitating the safe and scalable acceleration of AI. As the leading entity in both data resilience and data security posture management, Veeam is engineered to integrate identity, data, security, and AI risk management. With headquarters in Seattle and a presence in over 30 countries, Veeam safeguards more than 550,000 customers globally, who rely on Veeam to maintain uninterrupted business operations. Join our dynamic team as we advance boldly together, fostering growth, learning, and making a significant impact for some of the largest brands worldwide.About the RoleThe Senior Sales Development Representative for Strategic Accounts collaborates closely with Veeam Account Executives to enhance our outreach within existing strategic accounts and to engage new prospective clients.The SDRs play a crucial role in qualifying marketing-generated demand, which is evidenced by interactions with marketing initiatives, specific actions taken, and meeting scoring criteria. These initial marketing interactions serve as a launchpad to identify and engage other members of the buying group in an outbound effort to further validate buying signals and assess potential opportunities.What You’ll DoGenerate new demand by identifying opportunities within the sales organization for pursuing potential leads.Qualify marketing-generated leads based on established criteria before transitioning qualified opportunities to account executives.Identify, validate, and connect with additional personas or stakeholders involved in the buying decision, sharing insights with the sales team.Nurture targeted groups of prospects for account executives using various engagement tactics to drive meaningful interactions and assess interest levels for potential opportunities.Adhere to all demand management-related service level agreements.Maintain and manage account information, prospecting, qualification, and nurturing activities using Salesforce CRM.Organize cadence workflows for all key players in opportunities, utilizing Salesforce for daily outreach, including calls, voicemails, social media, and emails.Foster strong collaboration with aligned sales teams.Engage in productive conversations with individuals representing the targeted buyer personas.Coordinate sales activities within the broader Veeam team.

Veeam Software is seeking a Customer Success Renewals Representative to join the Inside Commercial team supporting the UK&I region. This position is based in Bucharest, Romania. Role overview This role focuses on managing the renewal process for existing customers. The goal is to support ongoing satisfaction and encourage loyalty among clients in the UK and Ireland. Regular communication with customers and internal teams is central to the position. What you will do Oversee and coordinate renewal activities for assigned accounts Engage proactively with customers to address questions and ensure a smooth renewal experience Work closely with internal stakeholders to resolve issues and maintain strong client relationships Requirements Strong communication and relationship-building skills Ability to manage multiple tasks and priorities in a customer-facing role Comfort working with teams and clients across regions

Join our dynamic team at WNS Global Services as a Bilingual Customer Service Representative. In this role, you will leverage your fluency in German or French to provide exceptional support to our international clients. You will be instrumental in ensuring customer satisfaction by effectively resolving inquiries and delivering top-notch service.Your responsibilities will include:Responding to customer queries via phone, email, or chat in German or French.Assisting customers with product information, troubleshooting, and account management.Collaborating with team members to enhance service quality and customer experience.

At Cross Border Talents, we are pioneers in transforming customer experiences (CX) by leveraging advanced AI technology to redefine interactions for some of the world’s most innovative brands. Our distinctive methodology merges state-of-the-art digital solutions with human insight, delivering a holistic CX journey management across the Travel and High-Growth Tech industries.Position Overview:We invite you to become a vital member of our dynamic team as a Customer Experience Specialist within our multilingual BPO center. In this pivotal role, you will serve as the primary point of contact for our clients, driving our mission for international service excellence.Key Responsibilities:Deliver exceptional customer service through email and phone communications.Assist customers from leading airlines with inquiries related to flight modifications, cancellations, lost baggage, and claims.Engage with customers effectively in both Portuguese and English.Provide timely responses to customer inquiries.Maintain a consistently positive, empathetic, and professional demeanor.Ensure customer satisfaction through professional support.

The German Speaking Renewals Representative at Sophos Group plc works from Bucharest and handles a substantial portfolio of mid-market renewal accounts throughout the EMEA region. The main focus is on keeping renewals on track by working with both field sales and channel partners. Key Responsibilities Manage a large number of renewal accounts across the EMEA region, with a focus on mid-market customers Initiate and maintain contact with customers and partners to move the renewal process forward Coordinate efforts with field sales teams and channel partners to ensure renewals are completed within set timeframes Keep workflows organized and take responsibility for assigned accounts Requirements Strong organizational abilities and a close attention to detail Experience handling multiple priorities at once Ability to work both independently and collaboratively Fluent German language skills

At Veeam, the premier global leader in data resilience, we empower businesses to manage their data seamlessly—anytime, anywhere. With our innovative solutions in data backup, recovery, portability, security, and intelligence, we serve over 550,000 customers worldwide, ensuring they can maintain continuous operations. Join us in our mission to revolutionize data resilience and make a significant impact for some of the world’s most renowned brands. Together, let's venture boldly into the future of data management.Role OverviewThe Customer Success Representative (Inside Accounts) plays a crucial role in ensuring the timely renewal of customer maintenance contracts within the designated territory. This fast-paced position focuses on high-volume renewals, where you will prepare and deliver quotes directly to customers and their partners. Your primary goal will be to foster customer retention and satisfaction, making customer success your utmost priority. Additionally, you will reactivate lapsed accounts, identify upsell and cross-sell opportunities, and uphold exceptional operational standards.Your responsibilities will include:Managing contract renewals effectively within your assigned territory to safeguard and enhance Veeam’s maintenance revenue.Prioritizing customer success by striving to maximize retention and satisfaction levels.Proactively monitoring expiring agreements, initiating actions 4+ months prior to expiration to secure contract continuance.Engaging with customers with expired maintenance to explore reinstatement opportunities, including cold calling.Delivering accurate and timely proposals and quotes aligned with customer or partner agreements.Collaborating with internal teams (Deal Desk, Sales, Operations) for special pricing requests and non-standard quotes.Addressing inquiries from customers and partners regarding quotes, pricing, co-terming, upselling, and maintenance contract reinstatement.Supporting license transfer requests and guiding customers and partners in utilizing the appropriate support channels.Maintaining high standards of Salesforce (SFDC) hygiene.

At crossbordertalents, we are pioneers in enhancing customer experiences (CX) through innovative AI solutions, reshaping how the world's leading brands interact with their clients. Our distinctive methodology intertwines advanced digital technologies with human intelligence, delivering holistic CX journey management specifically tailored for the Travel and High-Growth Tech sectors.Position Overview:We invite you to become part of our dynamic team as a Customer Experience Specialist within our multilingual BPO center. As a vital contributor to our commitment to international service excellence, you will serve as the primary point of contact for our clients.Key Responsibilities:Deliver exceptional customer service via email and phone interactions.Manage customer emails and voice calls, assisting with flight modifications, cancellations, lost baggage, and claims for prominent airlines.Engage with customers in both German and English across various communication channels.Respond promptly and effectively to customer inquiries.Maintain a positive, empathetic, and professional demeanor in all customer interactions.Ensure high levels of customer satisfaction through professional support.

Veeam Software supports over 550,000 organizations worldwide with solutions for data protection, resilience, and security management. The company works with leading brands and continues to expand its global reach, focusing on building trust in data and AI. Role overview The Senior Customer Success Representative for Named Accounts manages renewals for customer maintenance contracts within a dedicated territory. This position emphasizes delivering a positive customer experience, retaining accounts, and identifying chances to upsell premium services and add-ons. Performance in this role is measured by revenue bookings and the ability to exceed set quotas. Key responsibilities Achieve or exceed quotas for renewals and expansion within assigned territory. Maintain a strong annual pipeline by reaching out to customers at least nine months before support expiration, performing technical health checks, and providing proactive support to drive product adoption. Engage customers to introduce new features, recommend additional products, align solutions with business goals, and facilitate renewals and account growth through upgrades and new licenses. Identify and build relationships with key stakeholders at both customer and partner organizations, tailoring approaches to their needs. Reconnect with customers whose support has lapsed to encourage service reactivation. Collaborate with Deal Desk, Legal, Sales, and other teams to prepare enterprise renewal agreements and handle special terms. Communicate and negotiate complex offers with executive-level contacts. Provide accurate forecasting and business analysis, sharing insights to inform strategic decisions. Location This position is based in Bucharest, Romania. Language requirements Bilingual proficiency in Russian and English is required.

Join Veeam Software as an Associate Account Executive in our Commercial Inside Sales team! We are looking for a motivated individual who is fluent in German and eager to contribute to our dynamic sales environment. In this role, you will engage with potential clients, understand their needs, and provide tailored solutions to enhance their data management and backup strategies.

Veeam, recognized as the top global leader in data resilience, empowers businesses to maintain control over their data anytime and anywhere. Our robust solutions include data backup, recovery, portability, security, and intelligence. Operating from Seattle, we serve over 550,000 clients worldwide who rely on Veeam to ensure their operations remain uninterrupted. Join us in our mission to grow, learn, and drive meaningful change for some of the world's most prominent brands. Step into the future of data resilience with confidence alongside us.About the RoleWe are looking for a naturally collaborative and articulate individual who is exceptionally organized, possesses a solid technical understanding of Veeam products, and is driven by enhancing customer success and outcomes. This role requires a blend of soft skills and strong technical knowledge. As a Customer Success Specialist, you will work within a pooled Success model to provide broad coverage for customers without a Named Customer Success Engineer (CSE). Your responsibilities will include responding to usage, churn, and expansion triggers from the customer health dashboard to promote adoption, outcomes, and growth for Veeam Data Cloud (VDC) and related offerings within the Veeam portfolio, including Veeam Backup & Replication, Veeam ONE, Veeam Recovery Orchestrator, Veeam Backup for Microsoft 365, and Kasten by Veeam.

Join Veeam, the world leader in data resilience, where we empower businesses to take full control of their data anytime, anywhere. Our comprehensive solutions for data backup, recovery, portability, security, and intelligence safeguard over 550,000 customers globally. As we continue to innovate and grow, we invite you to be part of a team that makes a significant impact for some of the biggest brands in the world. Embrace the future of data resilience with us, and move forward confidently.About the RoleWe are seeking a collaborative and articulate Security Success Engineer with strong organizational skills and a robust technical understanding of Veeam products. This role is all about maximizing customer success through both soft and technical skills. You will work closely with Customer Success Engineers (CSEs) and Account Executives (AEs) to ensure optimal outcomes for our security-related products and use cases within the Veeam Data Platform (VDP). Your responsibilities will include leading readiness checks, data modeling, and risk discussions with CISO/CIO stakeholders, as well as monitoring telemetry and maturity against the Veeam Data Resilience Maturity Model (DRMM) to enhance posture and identify growth opportunities.What You’ll DoEngage with customers on security-related architectures and risk topics within the Veeam Data Platform (VDP).Conduct readiness checks and lead data modeling efforts to validate solution designs and facilitate quicker decision-making.Monitor attack surfaces and vulnerabilities, track telemetry, identify trends, and capture health check opportunities.Validate architectural designs to mitigate risks and expedite time-to-value for our customers.Identify and communicate expansion opportunities; analyze consumption trends and organize checkpoint reviews in collaboration with AEs.Collaborate with CISO/CIO stakeholders for risk assessments and opportunity discussions, synthesizing inputs from account health and CSE-led QBRs.Support AEs in security and AI-driven expansion initiatives; influence roadmap priorities alongside CSE counterparts.Operate as a pooled resource across Enterprise accounts.

Join Veeam, the leading global provider of data resilience solutions, as we empower businesses to take full control of their data, anytime and anywhere. With over 550,000 customers worldwide, Veeam specializes in data backup, recovery, portability, security, and intelligence. We are headquartered in Seattle, and we invite you to be part of our journey as we continue to grow and innovate, impacting the world's largest brands. The future of data resilience is bright—move forward fearlessly with us!About the RoleWe are seeking a highly collaborative and organized Customer Success Engineer with a strong technical background in Veeam products. You will play a crucial role in driving long-term customer success by leading onboarding, adoption, and optimization initiatives. Your expertise will help us proactively identify churn risks, manage migrations, and uncover upsell opportunities through in-depth disaster recovery and resilience (DR&R) assessments, recovery simulations, and quarterly resilience reporting.