Associate, Client Solutions

Join Aircall as an Associate Solution Engineer and play a pivotal role in transforming customer interactions through our innovative voice solutions. As part of our dynamic Sydney team, you'll collaborate with clients to understand their needs and deliver tailored solutions that enhance their communication strategies.

Join Aircall, an innovative AI-driven customer communications platform, empowering over 22,000 businesses globally to enhance revenue, expedite issue resolution, and scale customer-facing teams. We are revolutionizing customer communications by uniting voice, SMS, WhatsApp, and AI into a single, cohesive workspace.Our growth is fueled by a straightforward principle: enable teams to work smarter, not harder. With features like our AI Voice Agent automating routine calls, AI Assist optimizing post-call tasks, and AI Assist Pro providing real-time support, we empower individuals to excel in their roles. This leads to increased revenue, quicker resolutions, and teams that can confidently expand.Headquartered in Paris, with a robust presence in North America anchored in Seattle and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City, Aircall has developed a product that customers adore and a rapidly scaling business, supported by top-tier investors and driven by swift AI advancements across various product lines.At Aircall, you'll become part of a dynamic company. We are ambitious, product-oriented, and results-driven, characterized by visible impact, quick decision-making, and genuine growth.Our Work Culture at Aircall: We prioritize customer satisfaction, leverage data to drive decisions, and focus on delivering significant outcomes. We value ownership, ongoing learning, and a swift approach. If you thrive in a collaborative, fast-paced environment where trust and impact are paramount, you will find your place here.Team OverviewThe Forward Deployed Engineering team at Aircall integrates our cutting-edge AI Agents technology with real-world SMB workflows. We transform possibilities into practical solutions, enhancing customer experiences, increasing productivity, and unlocking new business opportunities. Collaborating across Product, Engineering, Sales, Solutions, and Customer Success, our team guarantees that every deployment yields measurable results. This active role sits at the crossroads of technical consulting, project leadership, and AI adoption strategy. While you don't need to be a full-time software engineer, proficiency in APIs, strong project management skills, and a passion for continuous learning, building, and scaling new models are essential to empower both customers and colleagues.Role Overview

Join Aircall, a leading AI-driven customer communications platform, revolutionizing how over 22,000 businesses engage with their customers. Our innovative solution integrates voice, SMS, WhatsApp, and AI into a single cohesive workspace, enabling teams to enhance revenue, resolve issues swiftly, and expand their customer-facing operations.At Aircall, we believe in empowering teams to operate smarter rather than harder. Our AI Voice Agent automates routine calls, while AI Assist simplifies post-call tasks, and AI Assist Pro offers real-time support, allowing team members to excel in their roles. The outcome is increased revenue, quicker resolutions, and scalable teams operating with confidence.With our headquarters in Paris, we also have a robust North American presence in Seattle and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. Supported by exceptional investors and fueled by rapid AI advancements across various product lines, we are scaling our beloved product at an impressive pace.Our Work Culture at Aircall: We prioritize customer satisfaction, data-driven decisions, and meaningful outcomes. We value ownership, continuous learning, and a thoughtful approach to speed. If you flourish in a collaborative, fast-paced environment where trust and impact are vital, you will thrive here.Position Overview:As a Scale Customer Engineer (SCE), you will play a crucial role in ensuring that Aircall's long-tail and SMB/Core customers successfully onboard, quickly adopt our product, and maintain optimal health through both proactive and reactive engagement. You will lead webinar-based onboarding sessions, conduct proactive telemetry outreach, and provide swift consulting support for Account Managers assigned to your customer pool. This high-impact, customer-facing role is suited for individuals who are resourceful, articulate communicators, engaging presenters, and adept at guiding customers through large-scale activations.

Role Overview Appian Corporation is hiring an Associate Solution Engineer in Sydney, Australia. This role works within a collaborative engineering team focused on improving how organizations run their operations. The position centers on building software applications that address client needs. What You Will Do Work with cross-functional teams to design, implement, and support software solutions Apply technical skills to solve real business challenges for clients Contribute to the creation of applications that help organizations operate more efficiently

Join Aircall as a Senior Channel Manager for the APAC region, where you will play a crucial role in driving our partner strategy and expanding our market presence. You will collaborate with various stakeholders to cultivate relationships with key partners, helping to enhance our business growth and customer satisfaction. This position is perfect for an innovative leader with a passion for technology and a deep understanding of the APAC market.

Join Cloudflare as a Senior Solutions Engineer in Sydney, where you'll play a pivotal role in crafting innovative solutions for our diverse clientele. As a key member of our engineering team, you will leverage your technical expertise and problem-solving skills to deliver exceptional customer experiences. Collaborate with cross-functional teams to drive the adoption of our cutting-edge technologies while ensuring customer satisfaction.

Role overview The Senior Solutions Engineer at Airwallex in Sydney plays a key role in designing and delivering solutions that meet a variety of client needs. The position involves close collaboration with teams across the business, with a focus on building customer experiences that are both effective and scalable. What you will do Engage directly with clients to gather and clarify detailed requirements Create solutions tailored to specific client challenges Present technical proposals to stakeholders, ensuring both technical aspects and business value are communicated clearly Apply technical knowledge and problem-solving skills to help drive successful project delivery Location The role is based in Sydney, Australia.

Starling Bank stands as the UK’s premier digital bank, dedicated to revolutionizing the banking experience for over 4 million customers across the UK. With a workforce surpassing 3,000 in our UK offices, we harness the power of technology to empower individuals in managing their finances in innovative ways. Welcome to our dynamic entity, Engine by Starling.Engine by Starling operates as our software-as-a-service (SaaS) division, conceived from the technology that drives Starling Bank. Over a year ago, we launched as an independent business, aiming to partner with leading banks globally that aspire to establish high-growth ventures using our technology.This cutting-edge SaaS platform is now available to financial institutions worldwide, empowering them to leverage the innovative digital features and streamlined back-office processes that have contributed to Starling's remarkable success.At Engine by Starling, we place our technologists at the core of our mission, promoting a fast-paced environment focused on innovation and disruptive technology within the fintech landscape. Our flat organizational structure encourages decision-making autonomy, fostering collaboration and creativity in every project. In our supportive culture, help is always within reach as we work together towards shared goals.To excel at Engine, you must be a self-motivated individual who takes ownership of your responsibilities. This includes building and designing solutions, sharing knowledge with peers, and ensuring that all processes are efficient and productive, ultimately delivering exceptional results for our customers. Our guiding principles are rooted in five core values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.Hybrid WorkingWe embrace a hybrid work model at Engine, preferring team members to be within a commutable distance from our Sydney office in the CBD for enhanced collaboration.About the RoleAs a Senior Solutions Engineer, you will leverage your expertise in Engine's technology and architecture to articulate our product offerings, identify client needs, and assist in designing tailored solutions. You will be engaged in both the sales and delivery phases of projects, and ensure ongoing client success by collaborating with various teams across Technology, Delivery, Product, Client Success, and Business Development.

Join Aircall, a pioneering unicorn in AI-enhanced customer communication solutions, utilized by over 22,000 companies globally. Our platform integrates voice, SMS, WhatsApp, and AI into a single, efficient workspace, transforming how businesses engage with their customers.We believe in empowering teams to work smarter, not harder. Our innovative AI Voice Agent automates routine calls, while AI Assist simplifies post-call tasks, and AI Assist Pro offers real-time support, enabling teams to excel in their roles. This synergy results in increased revenue, quicker resolutions, and scalable teams.With our headquarters in Paris and a robust North American presence in Seattle, we have teams in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. Backed by prominent investors, our rapid growth is driven by continuous AI advancements across our product lines.At Aircall, you’ll be part of a dynamic environment where ambition, product innovation, and execution excellence are paramount. Our culture fosters collaboration, quick decision-making, and substantial growth.Our Work Ethos: We prioritize customer satisfaction, leverage data for decision-making, and focus on delivering impactful outcomes. We value ownership, a commitment to learning, and a sense of urgency. If you excel in a collaborative, fast-paced environment where trust and results are pivotal, you’ll thrive here.Role Overview:As a Business Development Representative, you will be a vital member of our ANZ sales team, working closely with Account Executives as you advance your career through our Sales Career Track. This fast-paced position serves as an excellent entry point into the SaaS sales arena. You will learn how to grow Aircall's customer base by engaging in prospecting and qualifying potential clients, with the opportunity to transition into an outbound closing role upon success. Our top performers embody passion, drive, and a commitment to our mission—we achieve our goals together!We seek candidates who are inspired by Aircall’s impressive growth trajectory and the potential for substantial individual earnings, including uncapped commissions. Ideal applicants are team players eager to learn and develop within our revenue organization and build a lasting career with us.

Join Aircall as a Strategic Account Executive, where you will play a pivotal role in driving sales and managing key client relationships. We are looking for a dynamic individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.

Join Aircall, a groundbreaking unicorn and AI-driven customer communications platform serving over 22,000 businesses globally. Our mission is to revolutionize customer interactions by integrating voice, SMS, WhatsApp, and AI into a single cohesive workspace.At Aircall, we believe in empowering teams to work smarter, not harder. Our innovative AI Voice Agent automates repetitive calls, while AI Assist enhances post-call efficiencies, and AI Assist Pro provides real-time guidance, enabling our users to excel in their roles. This leads to increased revenue, quicker resolutions, and scalable team growth.With our headquarters in Paris, Aircall also boasts a robust presence in North America, centered in Seattle, along with teams in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. Our product is highly valued by customers, and our business is rapidly expanding, powered by top-tier investors and continuous AI advancements across various product lines.When you join Aircall, you become part of a dynamic and ambitious team that is dedicated to product excellence and impactful execution. Here, decisions are made swiftly, and your contributions will be recognized and valued.Our Work Culture at Aircall: We are passionate about our customers, guided by data, and focused on achieving meaningful results. We prioritize ownership, continual learning, and thoughtful execution. If you thrive in a collaborative and fast-paced environment where trust and impact are paramount, you’ll feel right at home.As we evolve from a multi-product company to an AI-first platform, the complexity of our products and the expectations for conveying their value to both sellers and buyers are growing. A deep understanding of our offerings—spanning Core, Integrations, and AI—is essential for driving adoption and fostering growth.To facilitate this transition, we are expanding our Product Enablement initiatives by hiring a Product Enablement & Education Team Lead. This pivotal role will oversee the entire Product Enablement process for both buyers and sellers, combining strategic leadership with hands-on involvement in impactful enablement and educational projects. This position is crucial for ensuring our teams and customers can confidently appreciate, adopt, and communicate the full value of the Aircall platform and its suite of AI products.

Are you ready to drive the future of connectivity?If you're excited about this role but don't meet all the qualifications, we encourage you to apply. We value diverse experiences and are looking for candidates with a strong skill set in key areas.About the Role:As a Senior Solutions Engineer at Kong, you will play a critical role as a sales engineer, utilizing over ten years of experience to navigate the intersection of traditional API management and the cutting-edge landscape of AI Platforming. This strategic position is ideal for seasoned engineers eager to merge their knowledge of DevOps, AIOps, and FinOps with advanced skills in Agentic AI and Event-Driven Architectures.You'll take charge of the technical journey for our clients, assisting them in integrating Kong’s platform into Kafka streams, AI orchestration tools, and hybrid-cloud environments.Your Responsibilities:Assist field sales in conveying the advantages of the Kong API/Connectivity Management platform to customers.Analyze customer needs and demonstrate how the Kong platform can address those needs, building trusted relationships throughout the sales process from initial product assessments to full deployment.Facilitate Proof of Concepts (PoCs) during the evaluation phase.Ensure complete customer satisfaction across your assigned accounts.Prioritize customer requirements and collaborate with support, product, and engineering teams to fulfill those needs.Develop technical documentation for DevOps, implementations, and service engagements.Contribute to marketing initiatives by creating blogs, hosting webinars, and participating in trade shows and field events.Perform any additional tasks as required by management.Your Qualifications:7+ years of experience in software engineering and/or sales engineering management within a SaaS, Open Source, or Enterprise Software environment.Deep understanding of cloud computing trends and open-source business models.Exceptional listening and communication skills.Proficient in leading discussions with Product Managers, Engineers, and Executives.Enthusiastic about learning and adapting to new technologies.

Greetings!Join ServiceRocket, a leading tech-enabled services firm based in Palo Alto, California. Our mission is to be your most dependable partner in driving growth. At ServiceRocket, we prioritize the development of every Rocketeer and the trust of each customer.With over twenty years in the industry, we’re here to support you.Why You Should Choose ServiceRocket - Over 20 years of expertise in tech services with numerous partnerships among industry leaders.- Our diverse community of Rocketeers embraces our values, fostering collaboration and achieving a 4.7 rating on Glassdoor.- Our vibrant culture is inclusive and fun, promoting your professional development and personal wellness.- We are recognized for our innovative approach, impactful contributions, and exceptional customer support, having received the Atlassian Partner of the Year 2024–2025 award for Co-Selling Excellence.Explore our website to discover more and join our Rocketeer community.At ServiceRocket, we empower fast-growing software companies to create ecosystems that enhance their reach and maximize customer value. We are seeking an Associate Solutions Architect who is eager to launch their career at the crossroads of technology and business strategy.This entry-level role is designed to cultivate you into a strategic, trusted advisor. You will collaborate with senior architects and account teams to convert complex customer challenges into structured solutions that yield tangible business results.This position aims to develop essential skills for a proficient Solution Architect, including technical expertise, structured problem-solving, workshop facilitation, business acumen, and executive communication, while actively engaging in real customer projects.

About SecurityScorecard: As the premier authority in cybersecurity ratings, SecurityScorecard evaluates over 12 million companies across 64 countries. Established in 2013 by esteemed security and risk professionals Dr. Alex Yampolskiy and Sam Kassoumeh, our innovative rating technology is utilized by more than 25,000 organizations for self-assessment, third-party risk management, board reporting, and cyber insurance underwriting. We empower organizations to bolster their resilience by simplifying the identification and remediation of cybersecurity vulnerabilities within their digital landscapes. Located in New York City, our workplace culture has garnered accolades such as being recognized as a "Best Workplace" by Inc Magazine, and one of the "Best Places to Work in NYC" by Crain’s NY. Additionally, SecurityScorecard has been listed among Fast Company’s annual compilation of the World’s Most Innovative Companies for 2023 and was honored in the Achievers 50 Most Engaged Workplaces in 2023, celebrating our commitment to exceptional employee engagement. We are backed by leading investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV, and Riverwood Capital. About the Team: Our Solutions Architect team acts as trusted advisors and business partners to both internal teams and potential clients, offering profound insights into the market and our solutions. We are driven by intellectual curiosity and take pride in delivering impactful solutions to our customers, fueled by our passion for cybersecurity. As a Solutions Architect, you will collaborate closely with the Field Sales and Channel Team in the ANZ region throughout the entire sales lifecycle, crafting solutions tailored to meet specific customer security requirements. A key aspect of this role involves articulating the value proposition of SecurityScorecard’s platform and suite of solutions while effectively positioning us against competitors. You will also work cross-functionally, providing crucial customer feedback to the product teams to shape our roadmap. Your role will include delivering essential technical enablement to our SecurityScorecard Channel partners, ensuring they remain informed about new product enhancements and developments.

Key ResponsibilitiesAs a Go-To-Market Associate at Marloo, you will play a pivotal role in driving our customer success initiatives.Deliver Impactful DemonstrationsConduct large-scale product demonstrations, tailoring value propositions to meet the unique needs of potential clients, ultimately converting warm leads into loyal customers.Lead Customer OnboardingGuide new users through the onboarding process from signup to achieving their first success, fostering confidence and eliminating any barriers to entry.Enhance Conversion and RetentionFacilitate the transition from trial to paid status, showcasing ROI and ensuring that customers continue to receive value from our offerings.Generate Market MomentumImplement innovative market engagement strategies through events, webinars, customer advocacy programs, and outreach initiatives.Address Critical ChallengesTake ownership of key outcomes across go-to-market strategies, operations, product development, and recruitment, initiating manual experiments before scaling strategies.

About Itoc:At Itoc, we enhance and mitigate risks in our clients' transition to the cloud.As an award-winning provider of cloud consulting, engineering, and managed services, we boast a solid track record in guiding clients through their cloud strategy, implementation, and operational phases.Recognized as a premier consulting partner of Amazon Web Services, we cultivate relationships grounded in integrity and a commitment to a no-fail project philosophy.We value culture and intelligence; bring your unique talents to our extraordinary environment where you will collaborate with some of the brightest minds in the Cloud sector.While we work diligently, we also prioritize enjoyment in our work.The Opportunity:We are seeking a Head of Data Engineering to play a crucial role in the Itoc leadership team in Sydney, contributing to the growth of our dynamic cloud consulting and engineering business. This multifaceted role allows you to leverage your project management, people leadership, and technical skills while engaging with customers.The Head of Data Engineering will be instrumental in further developing our Sydney-based Data Engineering capabilities, serving a diverse range of high-profile clients nationwide.Join us on this exciting growth journey! Key Responsibilities:Provide thought leadership to propel the growth of our data practice through effective talent management and project oversight.Collaborate closely with sales teams during the requirements gathering and opportunity lifecycle processes.Create Statements of Work (SOW) and propose strategies to expand the Data and Cloud practice among both new and existing clients.Optimize team performance and foster a positive culture.Deliver essential architectural and design contributions to next-generation cloud solutions utilizing IaaS and PaaS models.Ensure the effectiveness of our management processes with a focus on continuous improvement.Lead the adoption of DevOps and Agile methodologies, processes, and tools.Contribute to the ongoing refinement and improvement of Itoc’s internal and external processes and service catalog.Support the achievement and retention of Itoc’s industry certifications and accreditations, including individual business and technical certifications.The Person:We are looking for a candidate who can fully engage with our company culture. As we continue to expand rapidly, we need someone who can help shape our path and offer their diverse perspectives to the Itoc team.

Join TMGM, a dynamic and rapidly expanding global forex and CFD brokerage, as we enhance our operational frameworks to support our ambitious growth across diverse markets. Our operations span multiple regions, and we are committed to fostering a culture of data-driven decision-making and continuous improvement.In the fast-paced and highly regulated financial services industry, TMGM leads complex, multi-jurisdictional projects that demand strategic oversight and operational excellence. We are on the lookout for exceptional leaders who thrive in dynamic environments and are passionate about building scalable systems that facilitate business transformation. This role offers a unique opportunity to significantly influence our strategy execution across global operations.About the RoleAs a Solution Architect, you will play a pivotal role within the Architecture Office, focusing on the technical blueprint of our core trading systems. Collaborating closely with the Product Architect and Data Architect, you will ensure that business requirements are met with reliability, efficiency, and security.Collaboration with Product Architect: Translate product roadmaps, such as trading terminals and CRM functionalities, into actionable technical implementation plans.Collaboration with Data Architect: Ensure accurate and real-time capture and analysis of trading and risk data.Bring your deep technical expertise to make critical architectural decisions in a low-latency, high-availability, and highly regulated environment (MAS, FCA, DORA). You will advocate for robust solution design methodologies and architectural principles to maintain the sustainability and consistency of technical decisions.Key ResponsibilitiesSolution Design & Architectural ApproachLead end-to-end solution design by translating business needs into comprehensive architectural blueprints that encompass system interactions, data flows, and deployment topologies, ensuring thorough coverage of functional and non-functional requirements (NFRs).Utilize an architectural decision framework with Architectural Decision Records (ADRs) to document crucial design choices, outlining context, evaluated options, trade-offs, and final decisions to ensure a traceable decision-making process.Define and present tailored architectural views and perspectives for various stakeholders, ensuring effective communication and understanding across development teams, operations, business units, and compliance.

As a Solutions Architect at Vanta, you will play a vital role in designing and implementing innovative solutions that meet our clients' needs. You will work closely with cross-functional teams to ensure seamless integration of technology solutions and provide expert guidance throughout the project lifecycle. Your technical acumen and strategic thinking will empower organizations to enhance their security and compliance posture.

Join Our Innovative Team at LorikeetAt Lorikeet, we are revolutionizing customer support through cutting-edge AI technology tailored for complex sectors such as fintech, healthtech, marketplaces, and delivery services.Our mission is to automate support responses using transparent and customizable AI solutions, enabling support teams to focus on engaging with intricate cases rather than being bogged down by repetitive tickets. By liberating teams from reactive support, we empower them to offer personalized concierge services to their customers.We bring together a talented team, leveraging the expertise of industry veterans like Jamie from Google’s generative AI team and Steve from Stripe, along with professionals from renowned companies such as Canva, Atlassian, Dropbox, and Dovetail.Our company is scaling rapidly with a robust customer base, substantial revenue, an exciting roadmap, and a strong sales pipeline. We have successfully raised over USD 50 million from prestigious VCs and angel investors, including QED, Blackbird, Square Peg, and several industry leaders.Our Esteemed Clients Include:The largest telehealth company in Australia,The leading bank for teens in the US,One of the top NFT marketplaces by trading volume,A prominent Web3 gaming company,...and numerous enterprise clients handling over a million support tickets annually.Why Work With Us?Engineering-Driven Culture: Our technical founders foster an environment where most team members write code. Every engineer is empowered to take ownership of challenges and implement impactful solutions.Collaborative Work Environment: We pride ourselves on a warm, mature, and flexible culture that values teamwork. Located in our inviting Surry Hills office, we prioritize efficiency and adaptability to accommodate our team members' diverse needs.