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Associate Director of Client Services - Learning & Development (Contract)

Flywheel DigitalJersey City, NJ
On-site Contract $115K/yr - $130K/yr

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Experience Level

Mid to Senior

Qualifications

Proven experience in client services or account management within a digital commerce or technology environment. Strong leadership skills and ability to drive initiatives across cross-functional teams. Excellent communication and interpersonal skills, with an emphasis on building strong relationships with clients. Experience with governance frameworks and best practices in project management. Ability to analyze data and report on performance metrics effectively.

About the job

Flywheel Digital seeks an Associate Director of Client Services - Learning & Development (Contract) to oversee client portfolios within the Learning & Development team. This role is based in Jersey City, NJ, and is structured as a contract lasting 3 to 6 months, with the possibility of extension.

Role overview

This position focuses on managing complex client relationships and supporting the Learning & Development function. The Associate Director handles governance, training and enablement, communications, and leads the Champions Program for assigned accounts. Collaboration with Client Solutions and Technical Product Management starts at the discovery phase and continues through go-live and ongoing support.

Main responsibilities

  • Establish governance and standardization for assigned accounts, including best practices and RACI models.
  • Lead the Champions Program at the account level by organizing forums to validate requirements, test solutions, and promote continuous improvement.
  • Manage the Value Scorecard by defining baselines, setting targets, and reporting on value realization.

Contract details

This is a contract role based in Jersey City, NJ, with a duration of 3 to 6 months. Extension is possible based on business needs.

About Flywheel Digital

Flywheel Digital is dedicated to accelerating growth for leading brands through innovative digital commerce solutions. Our team is passionate about delivering measurable results and driving success for our clients in a rapidly evolving digital landscape.

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