About the job
Flywheel Digital seeks an Associate Director of Client Services - Learning & Development (Contract) to oversee client portfolios within the Learning & Development team. This role is based in Jersey City, NJ, and is structured as a contract lasting 3 to 6 months, with the possibility of extension.
Role overview
This position focuses on managing complex client relationships and supporting the Learning & Development function. The Associate Director handles governance, training and enablement, communications, and leads the Champions Program for assigned accounts. Collaboration with Client Solutions and Technical Product Management starts at the discovery phase and continues through go-live and ongoing support.
Main responsibilities
- Establish governance and standardization for assigned accounts, including best practices and RACI models.
- Lead the Champions Program at the account level by organizing forums to validate requirements, test solutions, and promote continuous improvement.
- Manage the Value Scorecard by defining baselines, setting targets, and reporting on value realization.
Contract details
This is a contract role based in Jersey City, NJ, with a duration of 3 to 6 months. Extension is possible based on business needs.

