Associate Engineer, Technical Support

Merge is a premier provider of innovative tools and customer-facing integrations designed for cutting-edge LLMs, Fortune 500 companies, and B2B SaaS enterprises. Our platform features two main offerings: Merge Unified, which allows businesses to seamlessly add numerous integrations to their products via a single API, and Merge Agent Handler, which equips AI agents with secure access to a multitude of third-party tools. With an enterprise-grade platform that manages the complete integration lifecycle—from authentication and security to monitoring and maintenance—thousands of organizations rely on Merge to expedite product development, enhance sales processes, diminish customer churn, and conserve engineering resources, enabling a sharper focus on their core products. Join our team as a Technical Support Engineering Manager!In this pivotal role, you will lead and expand a team of Technical Support Engineers dedicated to providing exceptional support to both Merge customers and prospects. Your team will be responsible for troubleshooting technical issues, guiding customers through the integration of Merge into their applications, and serving as a vital connection between customers, engineering, and product teams.As a Technical Support Engineering Manager, you'll leverage your technical acumen, operational leadership, and team management skills to ensure our customers enjoy an outstanding experience while building on the Merge platform. You'll play a key role in scaling our support functions, developing efficient support processes, and cultivating a high-performing team capable of tackling complex technical challenges.The ideal candidate will have a proven track record in managing technical support or solutions engineering teams within a high-growth SaaS environment, possessing a solid understanding of APIs and integrations, along with a genuine enthusiasm for creating systems and teams that drive exceptional customer outcomes.Your contributions will have a direct impact on customer satisfaction, product quality, and the overall success of Merge’s platform.Please note that this position requires in-office work five days a week in either New York City or San Francisco.

Merge is at the forefront of providing advanced tools and seamless integrations for cutting-edge LLMs, renowned Fortune 500 companies, and B2B SaaS enterprises. Our platform features two primary offerings: Merge Unified, which allows businesses to integrate hundreds of services through a single API, and Merge Agent Handler, which equips AI agents with secure access to a multitude of third-party tools. With an enterprise-grade platform, Merge manages the entire integration lifecycle, encompassing authentication, security, monitoring, and maintenance. Join the thousands of businesses that rely on Merge to expedite product development, enhance sales performance, minimize customer churn, and conserve engineering resources, enabling them to concentrate on their core offerings. Join Merge as a Technical Support Engineer!In this pivotal role, you will deliver exceptional support to our customers and prospects by troubleshooting technical challenges and facilitating the integration of Merge into their products. Collaborating closely with our engineering and platform teams, you will diagnose issues, resolve bugs, and prioritize customer requests effectively. The ideal candidate will possess a robust technical background, experience with APIs, and outstanding problem-solving, communication, and customer service skills. Your contributions as a Technical Support Engineer will significantly impact Merge’s product offerings, enhancing both internal and external visibility.

Merge stands at the forefront of providing innovative tools and seamless customer-facing integrations tailored for cutting-edge LLMs, Fortune 500 companies, and B2B SaaS enterprises. Our flagship platform features two essential products: Merge Unified, which empowers businesses to integrate hundreds of applications effortlessly through a single API, and Merge Agent Handler, designed to grant AI agents secure access to a multitude of third-party solutions. Our enterprise-grade platform efficiently manages the entire integration lifecycle, from authentication and security to continuous monitoring and maintenance. Thousands of organizations rely on Merge to expedite product development, enhance sales efficiency, minimize customer churn, and conserve engineering resources, enabling them to focus on their primary offerings. *This role will be based in NYC five days a week. We are expanding our Integration Engineering team to explore new and innovative avenues across seven categories! This high-visibility and high-ownership role is pivotal to Merge’s mission of facilitating integrations for all B2B enterprises. The ideal candidate will possess a robust technical background complemented by coding skills, paired with a passion for business-oriented problem-solving. We seek seasoned engineers who can independently spearhead initiatives aimed at enhancing the overall product experience. Key Responsibilities:Drive the technical strategy and execution lifecycle of integrations with our API providers, from ideation through development and launch.Collaborate cross-functionally with partnerships, engineering, post-sales, and product teams to deliver enterprise-level integrations and expand Merge’s presence across seven categories.Advocate internally for Integration Engineering needs, leading projects focused on data quality and internal tooling enhancements.Contribute to shaping the Integrations Engineering function at Merge, defining responsibilities, team interfaces, and long-term growth strategies.

Merge stands at the forefront as a premier provider of agentic tools and customer-facing integrations tailored for innovative LLMs, Fortune 500 enterprises, and B2B SaaS organizations. Our robust platform features two pivotal products: Merge Unified, which simplifies the integration of hundreds of tools into business offerings via a single API, and Merge Agent Handler, which equips AI agents with secure access to a myriad of third-party applications. The enterprise-grade capabilities of Merge oversee the entire integration lifecycle, encompassing aspects such as authentication, security, monitoring, and ongoing maintenance. With thousands of organizations relying on Merge, we facilitate accelerated product development, eliminate sales roadblocks, decrease customer attrition, and conserve engineering resources—enabling teams to concentrate on their primary product. Who We Are Seeking:We are on the lookout for an Engineering Manager to lead our expanding team at our NYC office!Key Responsibilities:Take ownership and oversee one of our core engineering teams, comprising 5-10 engineers, fostering a culture of quality, excellence, and continuous growth.Collaborate cross-functionally with product, engineering, sales, finance, leadership, and other departments to meet the company's objectives.Develop and expand the roadmap for your team, considering strategic direction, resource distribution, organizational alignment, and more.Enhance the team through recruitment and internal career development initiatives.

Merge stands as a premier provider of intelligent tools and customer-facing integrations tailored for leading LLMs, Fortune 500 firms, and B2B SaaS enterprises. Our innovative platform encompasses two flagship products: Merge Unified, enabling organizations to seamlessly integrate hundreds of applications via a single API, and Merge Agent Handler, which grants AI agents secure access to a multitude of third-party tools. With an enterprise-grade platform, Merge adeptly manages the complete integration lifecycle—from authentication and security to monitoring and maintenance—empowering thousands of companies to enhance product development, streamline sales, minimize customer churn, and conserve engineering resources, thereby allowing them to concentrate on their core offerings. Who are we looking for?We are seeking experienced backend and full-stack engineers to join our senior-level Experience Engineering team. This dynamic group is dedicated to ensuring that Merge’s robust product is not only powerful but also seamless and intuitive for users. The team is responsible for all customer-facing interfaces, striving to provide a reliable, developer-friendly, and cohesive experience throughout. Positions are available from mid to staff levels, and candidates will be evaluated based on their relevant experience and interview performance. What you will do:Engage in roadmapping and architectural discussionsDevelop high-quality, production-ready, readable, and maintainable codeLead substantial projects from conception to deploymentProvide support and unblock your team, including engineers, designers, product managers, and business operatorsCollaborate with customers to resolve their challengesBuild a best-in-class developer experience...

Merge is at the forefront of providing innovative agentic tools and customer-facing integrations for leading frontier LLMs, Fortune 500 enterprises, and B2B SaaS companies. Our platform boasts two primary offerings: Merge Unified, allowing businesses to seamlessly integrate hundreds of tools via a single API, and Merge Agent Handler, which equips AI agents with secure access to a multitude of third-party services. Our enterprise-grade platform efficiently manages the complete integration lifecycle, from authentication and security to ongoing monitoring and maintenance. Countless organizations rely on Merge to expedite product development, enhance sales potential, minimize customer attrition, and conserve engineering resources, enabling them to concentrate on their core products. We are seeking a dedicated Customer Success Manager to establish a robust foundation for sustainable revenue growth. The ideal candidate will be driven, flexible in the face of change, and innovative in testing new strategies to foster a genuinely customer-centric approach. This position represents an excellent opportunity to significantly impact an organization that prioritizes delivering outstanding customer experiences.

Join our dynamic team at Blacksmith as a Technical Support Engineer. In this role, you will be at the forefront of providing exceptional technical assistance to our clients, ensuring that their experiences with our products are seamless and satisfactory. You will troubleshoot issues, offer solutions, and collaborate with other teams to enhance our service offerings.

We are seeking a dedicated and skilled Technical Support Engineer to join our dynamic team at Nagarro. In this role, you will be the first point of contact for our clients, providing exceptional support and troubleshooting for technical issues. You will work closely with various teams to ensure the highest level of customer satisfaction and operational excellence.

Join our dynamic team at Nagarro as an Associate Engineer in Technical Support. In this role, you will provide exceptional technical assistance and solutions to our clients, ensuring their systems operate efficiently. You will troubleshoot issues, provide guidance, and work closely with our engineering teams to enhance our service offerings.

Merge creates agentic tools and integrations for advanced LLMs, Fortune 500 companies, and B2B SaaS businesses. The platform includes Merge Unified, which offers a single API for hundreds of integrations, and Merge Agent Handler, enabling AI agents to securely access various third-party tools. Organizations use Merge to manage authentication, security, monitoring, and maintenance throughout the integration lifecycle. The company’s platform aims to help clients speed up product development, reduce sales barriers, lower churn, and save engineering time. Role overview This entry-level Talent Acquisition Sourcer position is based in New York City or San Francisco. The role suits those early in their recruiting careers who want to learn quickly, take on meaningful responsibility, and grow into a full-cycle recruiter. Every hire influences Merge’s direction, so the team values curiosity, humility, and a drive for continuous improvement. What you will do Develop strong candidate pipelines by building structured target lists, researching companies and talent pools, and identifying trends to refine sourcing strategies. Boost candidate engagement through personalized outreach, targeted campaigns across sourcing channels, and ongoing adjustments based on analytics to improve response rates. Maintain accurate ATS data, manage multiple pipelines, and work closely with recruiters to prioritize roles and refine sourcing approaches. Grow quickly by shadowing recruiters and hiring managers, applying feedback, and gradually taking on more of the recruiting lifecycle such as candidate screening and coordination. What Merge looks for Ownership of outcomes and a sense of urgency in daily work. Openness to feedback and a commitment to learning. Curiosity and humility when facing new challenges. Interest in advancing toward full-cycle recruiting responsibilities.

About Glean:Founded in 2019, Glean is a pioneering AI-driven knowledge management platform that empowers organizations to swiftly locate, organize, and disseminate information across their teams. By seamlessly integrating with popular tools like Google Drive, Slack, and Microsoft Teams, Glean enables employees to access the right information at the right time, enhancing productivity and collaboration. Our state-of-the-art AI technology simplifies knowledge discovery, making it faster and more efficient for teams to utilize their collective intelligence.Glean was founded by CEO Arvind Jain, who recognized the challenges faced by employees in navigating fragmented knowledge and an array of SaaS tools. His vision was to create an AI-powered enterprise search platform that simplifies information access, helping teams remain productive. Today, Glean stands as a leader in Work AI, combining enterprise-grade search capabilities, an AI assistant, and robust application and agent-building tools to redefine workplace efficiency.About the Role:Glean is seeking a skilled Designated Technical Support Engineer to join our fast-growing, venture-backed startup. We are developing a modern knowledge assistant tailored to every employee in your organization, ensuring that all company information is accessible, contextual, and current. Our team is dedicated, enthusiastic, and above all – committed to providing exceptional customer experiences.As a vital technical resource for our customers, you will deliver both proactive and reactive support to our expanding client base. By ensuring the highest level of service, you will contribute to making our customer experience the best in the industry.

Join Nagarro as an Associate Engineer in Technical Support where you will be an essential part of our engineering team. Your primary responsibility will be to provide technical support, ensuring our clients receive exceptional service and solutions. This role is perfect for individuals looking to kickstart their careers in engineering and technology.

Join Our Team as a Technical Support EngineerAt Conduktor, we are on a mission to revolutionize the way developers interact with Apache Kafka. Since our inception in 2020, we have rapidly expanded and now empower thousands of developers by enhancing their productivity, maximizing efficiency, and accelerating project timelines. As we enter a thrilling new phase of growth, we are looking for passionate individuals who share our vision to join our dynamic team.Located in the heart of Midtown Manhattan, our office operates on a hybrid schedule, encouraging in-office collaboration on Mondays, Wednesdays, and Thursdays.Your Role and ResponsibilitiesAs a Technical Support Engineer, you will serve as the first point of contact for our customers, ensuring they receive a seamless and satisfying experience with our platform. Your responsibilities will include troubleshooting technical issues, answering inquiries, and providing expert advice. Collaborating closely with internal teams, you will help resolve customer issues, identify root causes, and contribute to strategic enhancements in our support processes and tools. This position is ideal for someone who excels in fast-paced environments and possesses strong problem-solving abilities.

At Merge, we are at the forefront of providing cutting-edge tools and seamless integrations for leading LLMs, Fortune 500 companies, and B2B SaaS enterprises. Our innovative platform features two pivotal products: Merge Unified, which allows businesses to effortlessly integrate hundreds of solutions via a single API, and Merge Agent Handler, which provides AI agents with secure access to an extensive array of third-party tools. Our enterprise-grade platform manages the entire integration lifecycle, ensuring security and reliability while enabling thousands of organizations to enhance product development, optimize sales processes, minimize customer churn, and conserve engineering resources—allowing a focus on their core offerings.We are seeking a passionate Brand Designer who is eager to tackle the challenges faced by users of Merge’s core products and features. This is a unique opportunity to understand the perspectives of external product development teams as they navigate the complexities of integrations, delivering them exceptional, well-crafted design solutions. Join us at the ground level of a rapidly growing startup, where you will play an instrumental role in shaping Merge’s product development and design processes while influencing our company culture.

Role Overview Sigma Computing is hiring a Technical Support Manager in New York City, NY. This position leads a team of Support Engineers, focusing on recruitment, training, mentorship, and performance. The manager will shape support processes to help drive customer and partner satisfaction, growth, and retention. The role also involves managing cross-functional projects and encouraging team development in a busy environment. Main Responsibilities Develop deep expertise in the Sigma product, supporting a data-driven approach to customer support. Lead and support a team of product experts to provide a strong customer experience for Sigma users. Recruit, train, and coach Support Engineers to build and maintain a high-performing team. Work closely with Engineering, Design, Product, Customer Success, Sales, and Marketing to ensure customers receive excellent service. Set and manage strategies to meet key metrics, including Customer Satisfaction (CSAT), Initial Response Time (IRT), Service Level Agreements (SLA), and Time to Resolution (TTR). Refine and improve customer support processes to boost operational efficiency. Analyze support data to identify trends and create actionable plans for ongoing improvement. Foster a culture of excellence, credibility, and integrity throughout the organization.

Role Overview CoreBTS is hiring a Technical Support Technician in Manorville, NY. This position focuses on helping clients resolve technical problems and maintain smooth operations. What You Will Do Troubleshoot hardware and software issues for clients Assist with the installation of systems and applications Communicate clearly with customers to understand and resolve their concerns Work to ensure customer satisfaction with each interaction

Merge stands at the forefront of providing innovative tools and seamless integrations for cutting-edge LLMs, Fortune 500 companies, and B2B SaaS enterprises. Our platform features two primary offerings: Merge Unified, which allows businesses to integrate hundreds of applications through a single API, and Merge Agent Handler, which provides AI agents with secure access to a multitude of third-party tools. With an enterprise-grade approach, Merge manages the entire integration lifecycle—covering authentication, security, monitoring, and maintenance. Thousands of organizations rely on Merge to accelerate product development, streamline sales processes, minimize customer attrition, and optimize engineering resources, enabling them to concentrate on their core offerings. We are seeking a motivated Senior Associate in Strategic Finance to become a vital analytical partner to our leadership team. At Merge, our Strategic Finance team is integral to our operations; we do not merely report on business performance but rather provide the analytical backbone for significant decision-making. This position is ideal for individuals transitioning from investment banking or similar fields, eager to apply their technical expertise to real-world operational challenges and gain insights into business management.The ideal candidate will possess exceptional technical skills and a desire for intellectual growth. Your background in banking or investment will have equipped you to build models, assess businesses, and produce high-stakes materials under tight deadlines. Now, you are ready to explore the mechanics of running a business. You are detail-oriented, quick, and analytically sharp, with the ability to construct models and narrate data-driven stories. In this role, you will gain operational insights into how a SaaS business functions, the factors driving Annual Recurring Revenue (ARR) and retention, and how financial analysis influences daily decisions within a high-growth enterprise.Your Responsibilities Include:Financial Modeling & Analysis: Take ownership of complex models end-to-end, applying the rigorous standards you honed in banking or investment to ongoing operational decisions.FP&A Management: Oversee budgets across various departments, drive the rolling forecast, and maintain the monthly reporting package with a comprehensive variance narrative, allowing you to understand the operational rhythm of a scaling SaaS company.SaaS Metrics & Performance: Develop and manage reporting across the complete KPI spectrum, receiving guidance on the operational context behind each metric.Board & Investor Relations: Independently generate analyses and financial narratives for board meetings and investor updates—this familiar territory now includes a seat at the decision-making table.Cross-Functional Collaboration: Engage with various teams to facilitate data-driven decision-making and strategic initiatives.

Join the Options Graduate and Placement ProgrammeLocation: New YorkSalary: CompetitiveWhy Work with Options?At Options, we prioritize the development and engagement of our employees as a critical component of our business strategy. We are on the lookout for ambitious and driven individuals who are eager to learn and enhance their skills in the dynamic field of financial technology.About UsOptions is the largest global financial technology firm based in Belfast, leading the charge in banking and trading infrastructure. We cater to clients worldwide, with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. Our services are integral to the latest global tech innovations, including high-performance Networking, Cloud Solutions, Security, and Artificial Intelligence.Why Choose Options?Global travel opportunities across our various offices.Continuous career development through professional skill enhancement and technical training.Become part of a dynamic and successful team working in a fast-paced environment with a focus on innovation.Receive a competitive salary along with bonus incentives and comprehensive employee benefits.Role OverviewThe position is full-time and based in New York initially, with potential opportunities to work from other company locations.

Join Luminance, an industry leader in Legal-Grade™ AI for enterprises, backed by prestigious VCs and recognized on Forbes' AI 50 list of the 'Most Promising Private AI Companies in the World' as well as Inc. 5000’s list of 'Fastest Growing Companies in America'. Luminance is revolutionizing the global legal landscape.We are actively seeking a dedicated Technical Support Engineer to become a vital part of our Support team. This role serves as the first line of response to both potential and existing customers, ensuring the effective integration of Luminance’s advanced technology into their operations. As a Support Engineer, you will be the primary contact for customer inquiries, responsible for ticket management and resolution of various issues, either directly or by collaborating with other departments to deliver outstanding service. You will thrive in managing customer accounts while resolving any challenges that may arise.This position is centered around building and nurturing relationships with our diverse clientele, which includes multinational law firms, manufacturers, global retailers, and pharmaceutical companies. Once fully trained, you will possess a robust knowledge of Luminance’s products, enabling you to assist customers in utilizing features to alleviate their specific pain points. Ideal candidates will exhibit strong interpersonal skills, critical thinking abilities, and a commitment to problem-solving.