Associate Engineer - Technical Support

Join our innovative team at Nagarro as an Associate Engineer in Technical Support. In this role, you will provide exceptional technical assistance to our clients, ensuring their systems operate smoothly and efficiently. You will collaborate with engineering teams to troubleshoot issues, implement solutions, and enhance customer satisfaction. If you are passionate about technology and customer service, we want to hear from you!

Join Nagarro as an Associate Engineer in Technical Support where you will be an essential part of our engineering team. Your primary responsibility will be to provide technical support, ensuring our clients receive exceptional service and solutions. This role is perfect for individuals looking to kickstart their careers in engineering and technology.

Join our dynamic team at Blacksmith as a Technical Support Engineer. In this role, you will be at the forefront of providing exceptional technical assistance to our clients, ensuring that their experiences with our products are seamless and satisfactory. You will troubleshoot issues, offer solutions, and collaborate with other teams to enhance our service offerings.

We are seeking a dedicated and skilled Technical Support Engineer to join our dynamic team at Nagarro. In this role, you will be the first point of contact for our clients, providing exceptional support and troubleshooting for technical issues. You will work closely with various teams to ensure the highest level of customer satisfaction and operational excellence.

Merge is at the forefront of providing advanced tools and seamless integrations for cutting-edge LLMs, renowned Fortune 500 companies, and B2B SaaS enterprises. Our platform features two primary offerings: Merge Unified, which allows businesses to integrate hundreds of services through a single API, and Merge Agent Handler, which equips AI agents with secure access to a multitude of third-party tools. With an enterprise-grade platform, Merge manages the entire integration lifecycle, encompassing authentication, security, monitoring, and maintenance. Join the thousands of businesses that rely on Merge to expedite product development, enhance sales performance, minimize customer churn, and conserve engineering resources, enabling them to concentrate on their core offerings. Join Merge as a Technical Support Engineer!In this pivotal role, you will deliver exceptional support to our customers and prospects by troubleshooting technical challenges and facilitating the integration of Merge into their products. Collaborating closely with our engineering and platform teams, you will diagnose issues, resolve bugs, and prioritize customer requests effectively. The ideal candidate will possess a robust technical background, experience with APIs, and outstanding problem-solving, communication, and customer service skills. Your contributions as a Technical Support Engineer will significantly impact Merge’s product offerings, enhancing both internal and external visibility.

Merge is a premier provider of innovative tools and customer-facing integrations designed for cutting-edge LLMs, Fortune 500 companies, and B2B SaaS enterprises. Our platform features two main offerings: Merge Unified, which allows businesses to seamlessly add numerous integrations to their products via a single API, and Merge Agent Handler, which equips AI agents with secure access to a multitude of third-party tools. With an enterprise-grade platform that manages the complete integration lifecycle—from authentication and security to monitoring and maintenance—thousands of organizations rely on Merge to expedite product development, enhance sales processes, diminish customer churn, and conserve engineering resources, enabling a sharper focus on their core products. Join our team as a Technical Support Engineering Manager!In this pivotal role, you will lead and expand a team of Technical Support Engineers dedicated to providing exceptional support to both Merge customers and prospects. Your team will be responsible for troubleshooting technical issues, guiding customers through the integration of Merge into their applications, and serving as a vital connection between customers, engineering, and product teams.As a Technical Support Engineering Manager, you'll leverage your technical acumen, operational leadership, and team management skills to ensure our customers enjoy an outstanding experience while building on the Merge platform. You'll play a key role in scaling our support functions, developing efficient support processes, and cultivating a high-performing team capable of tackling complex technical challenges.The ideal candidate will have a proven track record in managing technical support or solutions engineering teams within a high-growth SaaS environment, possessing a solid understanding of APIs and integrations, along with a genuine enthusiasm for creating systems and teams that drive exceptional customer outcomes.Your contributions will have a direct impact on customer satisfaction, product quality, and the overall success of Merge’s platform.Please note that this position requires in-office work five days a week in either New York City or San Francisco.

IntelliShift is looking for an Associate Technical Support Specialist in Commack, New York. This role centers on helping customers resolve technical issues and get the most from IntelliShift’s software platform. What you will do Troubleshoot technical problems reported by users Guide customers through solutions and help them navigate the platform Deliver clear, helpful communication to ensure customer satisfaction What we look for Strong problem-solving skills Excellent verbal and written communication Interest in technology and a desire to learn This position offers room to grow and develop technical skills within a supportive team.

Join Our Team as a Technical Support EngineerAt Conduktor, we are on a mission to revolutionize the way developers interact with Apache Kafka. Since our inception in 2020, we have rapidly expanded and now empower thousands of developers by enhancing their productivity, maximizing efficiency, and accelerating project timelines. As we enter a thrilling new phase of growth, we are looking for passionate individuals who share our vision to join our dynamic team.Located in the heart of Midtown Manhattan, our office operates on a hybrid schedule, encouraging in-office collaboration on Mondays, Wednesdays, and Thursdays.Your Role and ResponsibilitiesAs a Technical Support Engineer, you will serve as the first point of contact for our customers, ensuring they receive a seamless and satisfying experience with our platform. Your responsibilities will include troubleshooting technical issues, answering inquiries, and providing expert advice. Collaborating closely with internal teams, you will help resolve customer issues, identify root causes, and contribute to strategic enhancements in our support processes and tools. This position is ideal for someone who excels in fast-paced environments and possesses strong problem-solving abilities.

Role Overview CoreBTS is hiring a Technical Support Technician in Manorville, NY. This position focuses on helping clients resolve technical problems and maintain smooth operations. What You Will Do Troubleshoot hardware and software issues for clients Assist with the installation of systems and applications Communicate clearly with customers to understand and resolve their concerns Work to ensure customer satisfaction with each interaction

Join the Options Graduate and Placement ProgrammeLocation: New YorkSalary: CompetitiveWhy Work with Options?At Options, we prioritize the development and engagement of our employees as a critical component of our business strategy. We are on the lookout for ambitious and driven individuals who are eager to learn and enhance their skills in the dynamic field of financial technology.About UsOptions is the largest global financial technology firm based in Belfast, leading the charge in banking and trading infrastructure. We cater to clients worldwide, with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. Our services are integral to the latest global tech innovations, including high-performance Networking, Cloud Solutions, Security, and Artificial Intelligence.Why Choose Options?Global travel opportunities across our various offices.Continuous career development through professional skill enhancement and technical training.Become part of a dynamic and successful team working in a fast-paced environment with a focus on innovation.Receive a competitive salary along with bonus incentives and comprehensive employee benefits.Role OverviewThe position is full-time and based in New York initially, with potential opportunities to work from other company locations.

Join Luminance, an industry leader in Legal-Grade™ AI for enterprises, backed by prestigious VCs and recognized on Forbes' AI 50 list of the 'Most Promising Private AI Companies in the World' as well as Inc. 5000’s list of 'Fastest Growing Companies in America'. Luminance is revolutionizing the global legal landscape.We are actively seeking a dedicated Technical Support Engineer to become a vital part of our Support team. This role serves as the first line of response to both potential and existing customers, ensuring the effective integration of Luminance’s advanced technology into their operations. As a Support Engineer, you will be the primary contact for customer inquiries, responsible for ticket management and resolution of various issues, either directly or by collaborating with other departments to deliver outstanding service. You will thrive in managing customer accounts while resolving any challenges that may arise.This position is centered around building and nurturing relationships with our diverse clientele, which includes multinational law firms, manufacturers, global retailers, and pharmaceutical companies. Once fully trained, you will possess a robust knowledge of Luminance’s products, enabling you to assist customers in utilizing features to alleviate their specific pain points. Ideal candidates will exhibit strong interpersonal skills, critical thinking abilities, and a commitment to problem-solving.

About GigsAt Gigs, we are pioneering an innovative operating system for mobile services, enabling technology companies to effortlessly integrate global connectivity into their products.Similar to how Stripe facilitates quick payment integrations, Gigs empowers platforms to seamlessly embed connectivity—bridging the traditional telecom landscape with modern technology. We automate provisioning and simplify telecom complexities, catering to a wide range of businesses from fintechs launching mobile services to HR platforms providing work phone plans.Our dedicated team of approximately 100 individuals across the US and Europe is supported by nearly $100 million in investments from notable backers such as Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech firms, we attract early-stage engineers, product innovators, and business experts from industry leaders like Stripe, Airbnb, and Shopify. Together, we tackle intricate technical and regulatory challenges to ensure seamless connectivity.If you are fueled by curiosity, creativity, and the prospect of shaping the future of telecommunications, we invite you to join us.The RoleAs a Technical Support Engineer, you will be the cornerstone of our technical support operations, showcasing excellence in every interaction—whether with business clients or end-users. Your ability to adapt to diverse perspectives is key. You won’t simply close support tickets; you will take ownership of a healthy support queue, ensuring that operations run smoothly.Your role will involve being the primary escalation point for intricate connectivity issues that challenge our Tier 1 partners. You will navigate the entire technical stack—from debugging API logs to troubleshooting live network connectivity issues for end-users. Acting as a bridge, you will translate technical root causes into clear solutions for customers while providing critical insights back to our Product and Engineering teams, ensuring that when users need to connect, the Gigs platform consistently delivers.This position is based in our New York office.

NYC (Brooklyn), On-site · Full-time Salary Range: $100,000 - $140,000 + equityAbout the RoleAt Kombo, we are seeking a Technical Support Engineer who will play a pivotal role in providing outstanding technical support to our expanding customer base. You will be responsible for troubleshooting intricate integration challenges and establishing the foundations of our support operations in the U.S. This position will act as a technical liaison between our customers and our product and engineering teams.About KomboKombo is revolutionizing the way HR, payroll, and recruiting systems interact with each other through a unified API. By enabling companies to integrate once with Kombo, they can seamlessly connect to over 160 platforms, eliminating the headaches associated with multiple data schemas, authentication methods, and API peculiarities.Since our inception through Y Combinator in 2022, we have achieved remarkable milestones:Raised over $30M from Y Combinator, Acadian Ventures, 468, and other investors.Increased our annual recurring revenue (ARR) from $0 to over $10M, positioning us among the top 5% of VC-backed startups.Scaled to manage data for the equivalent of 10% of Germany's workforce.Expanded our team to over 50 members across two offices in New York and Berlin.We pride ourselves on our diverse and globally distributed team, consisting of over 20 nationalities.Why Support Matters at KomboAt Kombo, we believe that exceptional customer support is a unique competitive advantage. We are committed to delivering superior service, which is why we have received accolades for our support quality.Our support has earned G2 badges for excellence.We consistently receive positive feedback from customers, often noting that our support is the best they have ever experienced across any product.

About Glean:Founded in 2019, Glean is a pioneering AI-driven knowledge management platform that empowers organizations to swiftly locate, organize, and disseminate information across their teams. By seamlessly integrating with popular tools like Google Drive, Slack, and Microsoft Teams, Glean enables employees to access the right information at the right time, enhancing productivity and collaboration. Our state-of-the-art AI technology simplifies knowledge discovery, making it faster and more efficient for teams to utilize their collective intelligence.Glean was founded by CEO Arvind Jain, who recognized the challenges faced by employees in navigating fragmented knowledge and an array of SaaS tools. His vision was to create an AI-powered enterprise search platform that simplifies information access, helping teams remain productive. Today, Glean stands as a leader in Work AI, combining enterprise-grade search capabilities, an AI assistant, and robust application and agent-building tools to redefine workplace efficiency.About the Role:Glean is seeking a skilled Designated Technical Support Engineer to join our fast-growing, venture-backed startup. We are developing a modern knowledge assistant tailored to every employee in your organization, ensuring that all company information is accessible, contextual, and current. Our team is dedicated, enthusiastic, and above all – committed to providing exceptional customer experiences.As a vital technical resource for our customers, you will deliver both proactive and reactive support to our expanding client base. By ensuring the highest level of service, you will contribute to making our customer experience the best in the industry.

About EliseAIAt EliseAI, we are dedicated to transforming critical industries such as housing and healthcare. Securing a place to live and accessing quality healthcare should not be a challenge. By embedding AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall experience for all stakeholders.Housing: We streamline the process for renters to tour apartments, finalize leases, submit maintenance requests, and maintain communication with their property management teams—all in one integrated platform.Healthcare: Our solutions simplify appointment scheduling, intake form completion, and facilitate clear communication between patients and providers, allowing everyone to focus on health rather than paperwork.At EliseAI, we empower organizations to minimize manual tasks, enhance accessibility, and provide seamless experiences across essential services. Our recent success in raising a $250 million Series E round led by Andreessen Horowitz will further accelerate our mission.About The RoleAs a member of EliseAI’s Technical Solutions & Support team, you will be a subject matter expert responsible for addressing customer inquiries and resolving issues. You will have a comprehensive understanding of our client configurations and access to system data, collaborating with other internal teams to troubleshoot problems and enhance the customer experience.Key ResponsibilitiesGain a profound understanding of our systems, customers, and their optimal interactions:Facilitate client onboarding and adapt their preferences into our system settings.Understand the integration of our systems with client email, calendar, CRM, and property management tools.Comprehend client business operations and the implications of reported issues.Deliver outstanding, client-focused support:Communicate promptly, clearly, and professionally with clients to identify their issues, reproduction steps, and the business impact.Actively collaborate with internal teams to resolve issues swiftly and effectively.

About Glean:Established in 2019, Glean is a cutting-edge AI-driven knowledge management platform aimed at empowering organizations to swiftly locate, organize, and share vital information across their teams. By seamlessly integrating with tools like Google Drive, Slack, and Microsoft Teams, Glean guarantees that employees can access the required knowledge at the right moment, enhancing productivity and collaboration. Our state-of-the-art AI technology streamlines knowledge discovery, enabling teams to utilize their collective intelligence more effectively.Glean was conceived by Founder & CEO Arvind Jain, who recognized the difficulties workers face in accessing and comprehending workplace information. Witnessing how scattered knowledge and numerous SaaS tools hinder productivity, he was determined to create a superior solution—an AI-powered enterprise search platform that facilitates quick and intuitive access to essential information. Since then, Glean has emerged as a leader in Work AI, combining enterprise-level search, an AI assistant, and robust application and agent-building capabilities to fundamentally transform how employees operate.About the Role:Glean is in search of a skilled Designated Technical Support Engineer to become part of our rapidly growing, venture-backed startup. We are developing a modern knowledge assistant tailored to each employee in your organization, ensuring that all company information is accessible, contextual, and up-to-date. Our team is dedicated, creative, passionate, and most importantly—focused on delivering exceptional customer service.As a reliable technical resource for our customers, you will deliver both proactive and reactive support to our expanding client base. By providing an unparalleled level of service, you will help ensure that our customer experience stands out in the industry.

Role Overview Sigma Computing is growing quickly, and the Technical Support Engineering team is scaling to meet the needs of a larger global user base. This team recently earned the 2024 Stevie Gold Award for Customer Service. As a Technical Support Engineer based in New York City, the work centers on helping customers solve technical, business, and data challenges using the Sigma platform. The role involves close collaboration with Product, Engineering, and Go-to-Market teams to troubleshoot complex issues, deliver solutions, and improve both the product and support experience. What You Will Do Work directly with Sigma customers and pre-sales staff to identify and resolve complex technical problems. Partner with the development team to define best practices and build tools for diagnosing issues and improving service performance. Coordinate with teams across backend, frontend, DevOps, design, product management, and marketing to support a strong user experience. Join quarterly projects, provide periodic on-call support, and take on assignments that focus on automation and process improvements.

Join Labella Associates as a Mechanical Engineer, where you will be at the forefront of innovative engineering solutions. In this role, you will design, develop, and implement mechanical systems and components, ensuring they meet both functional and safety standards. Collaborate with a talented team of engineers and contribute to exciting projects that make a real impact.

Join us as a Mechanical Engineer in our dynamic Building Engineering Division at LaBella Associates in Rochester, NY. Our team provides comprehensive building engineering services, including mechanical, electrical, plumbing, and structural engineering. We handle everything from feasibility studies and analysis to project design and construction. Our engineers excel in new construction, renovations, additions, analysis, special structures, and design/build projects for a diverse range of clients.As a Mechanical Engineer, you will collaborate with fellow engineers in a project team to deliver HVAC, plumbing, and fire protection designs, studies, and technical support necessary to meet project specifications. Your responsibilities will include fieldwork, design, and construction administration services.The ideal candidate will demonstrate the ability to work cohesively within a team to develop innovative concepts, strategies, designs, drawings, specifications, and reports for Building and Renovation projects.