About the job
About Us:
At Paddle, we revolutionize the payment infrastructure for digital product companies. As the Merchant of Record, we eliminate the complexities of payment fragmentation, delivering a solution that is not only faster and safer but also more cost-effective. Our commitment to enhancing customer experience has allowed us to serve over 5,000 software sellers across 245 territories worldwide, backed by esteemed investors including KKR, FTV Capital, Kindred, Notion, and 83North.
Your Role:
We are on the lookout for a dynamic and self-driven Associate Solutions Engineer to join our ambitious team. In this pivotal role, you will collaborate with our Sales team to leverage your technical consulting and project management skills, enabling leading software vendors to create exceptional customer experiences using Paddle while addressing any technical hurdles they encounter.
Whether you come from a technical or product background seeking customer-facing experience, or you’re looking to blend tech and sales after a bootcamp, we want to hear from you!
Key Responsibilities:
Develop in-depth expertise on Paddle's product suite, including checkout systems, dashboards, and APIs.
Engage confidently with C-suite executives and senior developers, assisting them in crafting outstanding customer experiences.
Prepare integration plans and sample code to guide sellers through their Paddle integration process.
Provide support to Account Executives during customer calls to secure new business opportunities.
Contribute to product development by relaying user feedback and feature requests to the Product and Engineering teams.
Assist in maintaining both public and internal documentation.
Qualifications:
Proficient in web technologies, particularly JavaScript and related frameworks.
Experience in utilizing and integrating APIs.
A passion for technology and a desire to deliver outstanding customer solutions.

