Associate Technical Operations Engineer

P-1412 Note: this is a hybrid role and requires ~3 days in the office in São Paulo-SP. Job Overview: Join our dynamic Platform Support team as a Senior Technical Solutions Engineer with over a decade of experience. In this pivotal role, you will deliver outstanding support for our Databricks Data Intelligence platform, tackling intricate technical challenges and ensuring the flawless operation of our data solutions. As a frontline engineer, you will serve as the key contact for critical issues, collaborating closely with both internal teams and clients to swiftly resolve high-stakes problems and foster platform enhancements. Key Responsibilities: Frontline Support: Act as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform, providing expert-level troubleshooting, diagnostics, and resolution for complex system performance and reliability challenges. Customer Interaction: Engage directly with customers to comprehend their technical issues and requirements, delivering timely, clear, and actionable solutions to uphold high levels of customer satisfaction. Incident Management: Lead the resolution of high-priority incidents, coordinating with various teams to address and mitigate issues swiftly, while conducting thorough root cause analyses and developing preventive measures. Collaboration: Partner with engineering, product management, and DevOps teams to share insights, identify recurring issues, and drive improvements to the Databricks Data Intelligence platform. Documentation and Knowledge Sharing: Create and maintain comprehensive documentation on support procedures, known issues, and solutions. Contribute to internal knowledge bases and develop training materials for fellow support engineers. Performance Monitoring: Monitor and analyze platform performance metrics to identify potential issues proactively. Implement optimizations and enhancements to improve platform stability and efficiency. Platform Upgrades: Oversee the deployment of upgrades and patches for the Databricks Data Intelligence platform, ensuring minimal disruption to services and maintaining system integrity. Innovation and Improvement: Stay updated with industry trends and advancements to continually enhance our platform.

This position is a hybrid role requiring 3 days in our São Paulo office. As a Senior Technical Solutions Engineer at Databricks, you will play a crucial role in delivering exceptional technical support for issues related to the Databricks Platform. Your expertise will guide customers through their journey with Databricks, helping them harness the full potential of our unified analytics platform to achieve their strategic objectives. From addressing fundamental technical queries to navigating complex architectural challenges across the expansive Big Data ecosystem, you will be the go-to expert. You will report directly to the Senior Manager of Technical Solutions. Your Impact: Troubleshoot and resolve intricate customer issues associated with the Databricks platform. Offer best practice guidance for custom solutions developed by Databricks clients. Provide actionable recommendations to enhance performance in client-specific environments. Assist in resolving issues related to third-party integrations within the Databricks ecosystem. Collaborate with engineering and escalation teams to ensure customer issues and requests are addressed efficiently. Contribute to the development and upkeep of company documentation and knowledge articles. Act as a strong advocate for customer needs. Advance your knowledge of AWS/Azure and the Databricks platform through continuous learning and training initiatives. Participate in on-call rotations, both during weekends and weekdays. Be a trailblazer in our Databricks São Paulo office. What We Seek: A minimum of 4 years of experience in designing, building, testing, and maintaining applications using Python, Java, or Scala, with a strong emphasis on Python expertise. Proficient experience with SQL-based databases. Solid Linux/Unix administration skills. Hands-on experience with AWS, Azure, or GCP. Exceptional English communication skills, both written and verbal. Experience in a Distributed Big Data Computing environment. A technical degree or equivalent experience.

P-993 Mission As a Senior Data & AI Technical Solutions Engineer, you will play an essential role in assisting our clients with debugging and maintaining stable production data pipelines, AI workflows, and more using the Databricks platform. You will become proficient in several product areas by advising a diverse range of customers and use cases across these technologies. Collaboration with various teams at Databricks is key to delivering an exceptional customer experience, whether working with product engineering teams or technical account managers. Technical Solutions Engineers (TSEs) are recognized for their proven experience in production troubleshooting and optimization, ensuring our customers' workloads operate smoothly and meet their strategic goals using the Databricks platform. Reporting to a TSE manager, you will be part of a renowned global support engineering organization celebrated for its technical expertise and commitment to outstanding customer service. The impact you will have: Serve as the initial contact for customer production challenges, providing analysis, troubleshooting, and resolution for data engineering and AI workloads. Conduct in-depth code-level analysis of customer workloads to resolve issues related to Databricks products, including Spark core internals, Spark SQL, Delta, DLT, and Model Serving. Deliver exceptional customer support—demonstrate knowledge and empathy in communications via email and video, act urgently to find solutions, effectively manage escalations during incidents, and proactively work to prevent future issues for customers. Contribute to making Databricks products easier to use and enhancing the stability of customer production environments by working collaboratively with Engineering and Backline Support teams to identify areas for product enhancements. Develop expertise in deploying systems in Databricks and share your knowledge by contributing to wikis and other technical documentation for internal and external use by customers and partners.

CSQ127R332At Databricks, we empower our clients to tackle complex data challenges using our innovative Data Intelligence platform. As a Scale Solution Engineer, you will play a pivotal role in guiding customers through their onboarding journey. You will collaborate closely with clients to facilitate the deployment of Databricks within their production environments and accelerate the adoption of its features.Your Impact:Ensure a seamless experience for new customers by providing essential technical support at the onset of their journey.Become a knowledgeable expert on the Databricks Platform, assisting customers in making informed technical choices.Manage multiple customer accounts simultaneously, delivering tailored technical solutions.

About Our Team: The Technical Support Engineering team at Axonius is integral to our customer success stories. We specialize in delivering expert guidance while resolving intricate technical issues efficiently. Our team thrives on collaboration and embraces a culture of innovation, always aiming for excellence in customer service and robust relationships. Operating in a global landscape, we are dedicated to continuous improvement and teamwork.Key Responsibilities:Serve as the primary contact for all assigned support tickets.Act as an escalation point for both the Technical Support and Technical Account Management teams.Analyze and troubleshoot incidents with a focus on achieving one-touch resolutions.Interpret customer inquiries regarding product usage and provide prompt, detailed responses.Document comprehensive escalation notes for issues requiring senior engineering intervention.Conduct routine follow-ups and manage tickets through email and our case management system.Maintain and enhance the internal and external knowledge bases.Engage with customers and internal teams about existing tickets and identify recurring issues.Provide constructive feedback to management for process and procedure enhancements.

Welcome to Insider One! Let’s dive into what makes this role exciting and how you can contribute to our mission.About UsAt Insider One, we take pride in being the leading platform that empowers marketing and customer engagement teams by unifying all their needs in one innovative space. Our goal? To help you achieve your peak potential and become unstoppable!Our journey started with a vision and has grown into a dynamic team of over 1,500 professionals from more than 50 nationalities, operating in over 30 offices worldwide. With AI integrated at our core, we offer a comprehensive Customer Data Platform (CDP) that consolidates data, personalization, and journey orchestration across a wide range of supported channels including WhatsApp, SMS, Email, Web, App, and Site Search.Having recently secured a substantial $500M Series E funding led by General Atlantic, we are backed by prestigious investors like Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst. Today, we proudly serve over 2,000 customers, ranging from high-growth startups to esteemed Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, and Allianz.Insider One has also garnered recognition as one of the few woman-founded, women-led B2B SaaS unicorns globally. Our commitment to excellence is acknowledged by analysts, and we consistently rank as the number one leader in all marketing and customer engagement capabilities. Don't just take our word for it—see for yourself. Join us as we continue to innovate and lead in the industry!

Join Nubank as a Principal Software Engineer, where you will play a pivotal role in enhancing our Credit Card Core Platforms. We are looking for a passionate individual with a strong background in software engineering, who thrives in a collaborative environment and is eager to drive innovation. In this role, you will lead technical projects, mentor team members, and contribute to the overall architecture and design of our systems.

Join our dynamic team at Datadog as a Senior Sales Engineer and play a pivotal role in driving our growth in Brazil. In this position, you'll collaborate closely with our sales and engineering teams to deliver exceptional solutions that meet our clients' needs. Utilize your technical expertise and passion for selling to engage with potential customers and showcase the value of our monitoring and security platform.

Role Overview Syngenta Group is looking for a Senior Technical Recruiter based in Sao Paulo to drive talent acquisition efforts across North America and Europe. This role focuses on sourcing, interviewing, and onboarding skilled technical professionals to support ongoing innovation and growth. What You Will Do Partner with hiring managers to understand team needs and define recruitment plans tailored to each role. Source, engage, and assess technical candidates for positions in North America and Europe. Manage the full recruitment cycle, from initial outreach through onboarding. Build strong relationships with candidates and internal stakeholders to ensure a positive hiring experience. What We Look For Experience recruiting technical talent, ideally across multiple regions. Strong skills in candidate sourcing, interviewing, and onboarding. Ability to collaborate with hiring managers and adapt to different hiring needs. Clear communication and relationship-building abilities.

Datadog is looking for a Technical Support Engineer II to join the team in Sao Paulo, Brazil. This role centers on helping customers make the most of Datadog’s monitoring and analytics platform. Daily work includes troubleshooting technical issues, answering questions about the product, and guiding users through different features. Key responsibilities Investigate and resolve complex technical problems for clients using the Datadog platform Collaborate with engineering teams to escalate and address product-related challenges Support customers by explaining features and sharing best practices Uphold Datadog’s standards for high-quality customer service Location This position is based in Sao Paulo, Brazil.

Join Airwallex as a Senior Account ExecutiveAre you ready to make a significant impact in the world of payments and financial technology? At Airwallex, we are revolutionizing the way global businesses manage their financial operations. Join us in our mission to empower over 200,000 businesses worldwide with our comprehensive and integrated financial platform.Founded in Melbourne, Airwallex boasts a diverse team of over 2,000 talented individuals across 26 offices globally. With a valuation of $8 billion and backing from top investors such as T. Rowe Price, Visa, and Sequoia, we are at the forefront of building the future of global banking.What We ValueWe seek innovators with a builder's mentality—individuals who thrive on taking ownership and making impactful contributions. You will bring a wealth of industry experience and a deep understanding of our mission and operating principles. You should be driven by curiosity, quick on your feet, and able to make sound decisions in a fast-paced environment.Collaboration and humility are key traits we admire; you will transform innovative ideas into viable products and drive projects from inception to completion. Embrace the opportunity to leverage AI for smarter solutions and tackle complex challenges alongside exceptional teammates.About the TeamThe Enterprise Business team is a dynamic group dedicated to redefining how large organizations operate. We are passionate about delivering state-of-the-art payment and financial solutions that not only enhance operational efficiency but also foster growth for our enterprise clients.Your RoleAs a Senior Account Executive focused on our FX & Payment API product, you will leverage your extensive network and industry expertise to drive immediate results within our target verticals. Your role is critical in helping large enterprises navigate their financial operations effectively.

Join Megaport as a Technical Support EngineerAt Megaport, we are redefining the tech landscape as the global frontrunner in Network as a Service (NaaS). Our innovative solutions revolutionize how businesses connect to the cloud, data centers, and one another. As a publicly traded company on the Australian Stock Exchange, we collaborate with industry giants such as Amazon, Microsoft, Google, Oracle, and IBM. With our headquarters in Brisbane and a talented team of over 400 professionals spanning Asia-Pacific, Europe, and the Americas, we foster a collaborative, supportive, and enjoyable work environment.Our Team CultureWe pride ourselves on being a diverse team of innovators and problem solvers. Here, collaboration takes precedence over hierarchy, curiosity drives our progress, and every team member’s input is valued. While we approach our work with seriousness, we also believe in having fun. Our global vision requires seamless teamwork across time zones, and we trust each other to uphold our values without sacrificing our ethical standards. Most importantly, our customers are at the heart of everything we do.We actively promote diversity in tech and encourage candidates from all backgrounds to apply, even if you don't meet every requirement.Your RoleAs a Technical Support Engineer (TSE), your primary responsibility will be to deliver outstanding customer support to our global clientele, ensuring an exceptional experience with each interaction. You will act as the initial point of contact for customers seeking technical assistance or support related to their accounts, providing timely, precise, and professional responses through various communication channels including phone and web-based platforms.Your role will involve troubleshooting and resolving a variety of technical networking issues, guiding customers through service configurations, and collaborating with internal teams to expedite issue resolution. Your ability to convey complex technical concepts clearly—both verbally and in writing—will be vital in sustaining customer trust and satisfaction. Additionally, you will document cases meticulously, contribute to our internal knowledge bases, and identify opportunities to enhance processes and the overall customer experience.In this fast-paced, global environment, you will need to manage competing priorities, think critically under pressure, and work autonomously. This role requires a commitment to customer satisfaction and a proactive approach to problem-solving.

Join Louis Dreyfus Company as a Senior Solution/Product Specialist focusing on SAP Extended Warehouse Management (eWM). In this role, you will leverage your expertise in SAP solutions to enhance our logistics operations, streamline processes, and drive efficiency across our supply chain.Your contributions will be vital in shaping our technological advancements and ensuring the seamless integration of SAP systems within our operations. Collaborate with cross-functional teams to deliver innovative solutions that meet our business needs.

Role Overview Datadog is seeking a Partner Solutions Architect (PSA) for the LATAM region, based remotely in Chile or in Sao Paulo, Brazil. This role sits within Datadog's team of product experts, supporting the company's growth by helping clients understand and use Datadog solutions effectively. What You Will Do Work closely with the Director of Partner Solutions Architects, focusing on Channels & Alliances. Support technical initiatives for Datadog partners, such as cloud migration, application modernization, and DevOps transformation. Act as a technical advisor, collaborating with both Datadog and partner teams to ensure project success. Team Culture Datadog values strong relationships and collaboration within the team. The company encourages creativity through a connected office culture and supports work-life balance with a hybrid workplace model.

Join the Louis Dreyfus Company as a Senior Solution/Product Specialist specializing in SAP PP/QM. In this pivotal role, you will be responsible for implementing and optimizing our SAP solutions to enhance production and quality management processes. You will work closely with cross-functional teams to ensure alignment and drive efficiency within our operations.

Telnyx develops technology to enable global connectivity. The company operates a private, multi-cloud IP network and delivers edge connectivity through APIs. With a focus on automating manual processes and addressing real-world challenges, Telnyx continues to invest in technology and team growth, backed by strong financial performance. Role overview The Senior Java Software Engineer joins the backend team managing a distributed, highly available data pipeline. This platform powers essential Telnyx products such as Voice, Messaging, and Wireless. The system runs on the Telnyx private backbone and is designed to be cloud-agnostic, processing thousands of messages per second. The engineering team oversees more than 30 microservices, all containerized with Docker and deployed across multiple regions in the U.S. and Europe. Deep expertise in Java Core is especially valued for this position. Locations Sao Paulo, Brazil Austin, Texas Argentina Dublin, Ireland What you will do Design, build, and maintain backend systems using Java Develop and support distributed, cloud-agnostic data pipelines Contribute to a microservices architecture with Docker Help scale systems that handle large volumes of messages Requirements Senior-level experience with Java Core Strong understanding of distributed systems Background in microservices and Docker Comfort working with a geographically distributed team Learn more Telnyx Private Network Edge Connectivity

Role overview Checkout.com is looking for a Senior Software Engineer I based in Sao Paulo. The position centers on building and enhancing software that drives payment processing for a range of platforms. Collaboration is a key part of the job, with regular interaction alongside fellow engineers to keep technical progress moving forward within the team. What you will do Design, develop, and implement software solutions that support payment processing Work with colleagues to deliver improvements across several platforms Contribute to ongoing technical projects that advance Checkout.com’s technology

Join Nubank as a Senior Security Engineer focused on Governance, Risk, and Compliance (GRC). In this pivotal role, you will spearhead initiatives to strengthen our security posture while ensuring compliance with regulatory standards. Your expertise will help protect sensitive data and enhance our overall risk management framework.

About GigsAt Gigs, we are revolutionizing the mobile services landscape by creating a powerful operating system that enables tech companies to seamlessly integrate global connectivity into their products.Much like how Stripe allows businesses to incorporate a payment button instantly, Gigs empowers platforms to effortlessly weave connectivity into their offerings, bridging the gap between traditional telecom and modern technology. From fintech companies launching mobile services to HR platforms providing work phone plans, we streamline provisioning and eliminate telecom complexities.Our dynamic team of around 100 professionals, located across the US and Europe, is supported by nearly $100 million in funding from renowned investors such as Ribbit Capital, Google, and Y Combinator. We are among the fastest-growing tech companies, uniting early-stage engineers, product innovators, and business leaders from industry giants like Stripe, Airbnb, and Shopify. Together, we are addressing complex technical and regulatory challenges to create truly seamless connectivity.If you possess a strong sense of curiosity, creativity, and desire to influence the future of telecommunications, we want to hear from you.The RoleWe are seeking our inaugural engineer in Brazil—a proactive builder who thrives on ownership and impact. This role is more than just another engineering position; it offers a unique opportunity to lay the groundwork for our presence in Latin America while shaping the global future of telecom.At Gigs, your responsibilities will extend beyond just integrating APIs or solving backend challenges (though you will certainly engage in plenty of that). You will be constructing the foundational elements of products that empower millions to connect in innovative ways. Your efforts will directly influence how businesses across various sectors bring connectivity to life, tackling the intricacies of telecom networks and developing elegant, scalable solutions.As the first engineering hire in Brazil, you will also play a pivotal role in setting the company culture: collaborating closely with teams in Europe and the US, helping define best practices locally, and demonstrating that exceptional innovation transcends Silicon Valley or Berlin.We have already established a remarkable early team in Brazil, drawing talent from top local companies such as Nubank and other high-performing scale-ups. We are now looking for our initial engineer on the ground to help shape our local operations and development practices.If you are excited about the prospect of diving in, tackling the exhilarating challenges of building from the ground up, and leaving a tangible impact on both our company and the industry, this role is tailor-made for you.