Associate Technical Support Manager

OrbemHouston, Texas, United States

Hybrid Full-time $68.8K/yr - $75.6K/yr

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Experience Level

Experience

Qualifications

QualificationsWe are looking for candidates who possess:Strong problem-solving skills and the ability to troubleshoot technical issues efficiently. Excellent communication skills, both verbal and written, to interact effectively with customers. A collaborative mindset to work closely with diverse teams. Previous experience in technical support or a related field is preferred.

About the job

Unlocking the Potential of AI in MRI Technology.

At Orbem, we harness the power of artificial intelligence to revolutionize MRI technology, providing unparalleled insights across various sectors, from agriculture to healthcare. Our mission is to transform an extensive biological dataset into actionable intelligence, promoting sustainability and enhancing quality while minimizing waste.

Founded in Munich, Germany, and now operating in Houston, Texas, we pride ourselves on our exceptional team that is pioneering innovations to redefine how we perceive and understand biological materials.

Be a part of our journey to discover what's possible. Join us!

Associate Technical Support Manager

Starting Date: Immediate
Annual Salary: $68,750 - $75,625
Stock Options: Up to $20,000 in company shares
Work Model: Full-time, Hybrid in Houston, Texas

Your Responsibilities

As an Associate Technical Support Manager at Orbem, you will play a crucial role in assisting our customers with our advanced AI-driven MRI scanning solutions across various international locations. Your responsibilities will include:

Providing prompt and accurate responses to customer inquiries, addressing their technical support needs.
Prioritizing and monitoring support tickets, escalating more complex issues to senior members as necessary.
Troubleshooting and resolving routine technical problems, guiding customers through solutions and offering expert advice.
Documenting customer interactions, issues, and solutions in our CRM system to foster continuous improvement.
Collaborating with product, hardware, and software teams to ensure efficient issue resolution, minimizing customer downtime, and enhancing overall satisfaction.

This position offers a unique opportunity to be part of a pioneering team that is launching our U. S. operations, allowing you to influence the future of MRI technology from the outset.

About Orbem

Orbem is at the forefront of AI technology, transforming MRI applications across various industries. Our innovative approach aims to create a sustainable future through enhanced biological insights. With headquarters in Munich and a growing presence in Houston, we are committed to pushing the limits of what is possible in the realm of biological data analysis.

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Unlocking the Potential of AI in MRI Technology.At Orbem, we harness the power of artificial intelligence to revolutionize MRI technology, providing unparalleled insights across various sectors, from agriculture to healthcare. Our mission is to transform an extensive biological dataset into actionable intelligence, promoting sustainability and enhancing quality while minimizing waste.Founded in Munich, Germany, and now operating in Houston, Texas, we pride ourselves on our exceptional team that is pioneering innovations to redefine how we perceive and understand biological materials.Be a part of our journey to discover what's possible. Join us!Associate Technical Support ManagerStarting Date: ImmediateAnnual Salary: $68,750 - $75,625Stock Options: Up to $20,000 in company sharesWork Model: Full-time, Hybrid in Houston, TexasYour ResponsibilitiesAs an Associate Technical Support Manager at Orbem, you will play a crucial role in assisting our customers with our advanced AI-driven MRI scanning solutions across various international locations. Your responsibilities will include:Providing prompt and accurate responses to customer inquiries, addressing their technical support needs.Prioritizing and monitoring support tickets, escalating more complex issues to senior members as necessary.Troubleshooting and resolving routine technical problems, guiding customers through solutions and offering expert advice.Documenting customer interactions, issues, and solutions in our CRM system to foster continuous improvement.Collaborating with product, hardware, and software teams to ensure efficient issue resolution, minimizing customer downtime, and enhancing overall satisfaction.This position offers a unique opportunity to be part of a pioneering team that is launching our U.S. operations, allowing you to influence the future of MRI technology from the outset.

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