About the job
About FIRST Global Management Services Inc.
FIRST is a global brand experience agency with more than 30 years in the industry. The company manages over 37,000 events and projects each year across 110 countries, working with more than 130 brands, including many Fortune 500 companies in Financial Services, Technology, Healthcare, Media, and Professional Services. As part of the Encore family, FIRST is recognized for its expertise in event production and technology. Recent awards include the 2026 Chief Marketer Agency of the Year and the Ad Net Zero Award for sustainability.
Learn more at www.firstagency.com.
Role Overview: Audio Visual Systems Engineer
Location: ABC - Dublin
The Audio Visual Systems Engineer oversees the performance and reliability of audio, video, lighting, IT, and experiential systems at a high-profile venue. This role is central to ensuring events run smoothly and technology meets the highest standards. The position calls for leadership, project management, technical troubleshooting, and clear communication.
Main Responsibilities
- Lead the commissioning of advanced audio, video, lighting, IT, and experiential systems in a premier venue.
- Calibrate, configure, and install systems and equipment to ensure optimal performance from the start.
- Create and implement standard operating procedures (SOPs) to improve efficiency and system use.
- Guide a team of engineers in maintaining and optimizing systems for daily event production.
- Monitor and manage break-fix and project request tickets, assigning engineering resources to reduce downtime.
- Serve as the subject matter expert for all production technology issues within the facility.
- Provide advanced technical support for complex issues involving audio, video, IT, media management, digital signage, signal encoding, and broadcasting.
- Develop and carry out a preventative maintenance plan for all event technology equipment and systems.
- Maintain comprehensive technical documentation for all facility equipment and systems.

