About the job
As the Automotive Service Manager at Express Oil Change & Tire Engineers, you will play a pivotal role in upholding our commitment to excellence. Reporting directly to the Store Manager, your primary responsibility will be to foster a culture of high performance within the service department. You will cultivate a motivated team environment, collaborating closely with the Service Team to enhance their performance through proactive coaching and hands-on management of store processes and procedures.
Key Responsibilities:
- Assist in the recruitment process by collaborating with the Store Manager on final hiring decisions.
- Supervise and coordinate the activities of technicians and service personnel, ensuring effective planning and scheduling of their tasks while monitoring the completion of assignments.
- Coach service department teammates on operational procedures, adhering to ISI systems and service standards.
- Engage directly with customers in areas including sales, service, and adjustments, ensuring their needs are met effectively.
- Assess the performance and productivity of all service department staff, providing necessary feedback and guidance.
- Manage parts inventory and oversee external purchases, ensuring compliance with parts and Tire Purchase Program requirements, while maintaining and restocking in-house parts as needed.
- Ensure compliance with safety regulations, including the proper use and maintenance of safety equipment.
- Oversee the layout and positioning of equipment and hardware within the service department.
- Monitor the shop area and equipment for adherence to company safety protocols.
- Guide personnel in the enforcement of the wheel torqueing process and ensure proper inspections are conducted.
