About the job
We are looking for a skilled Avaya Dialer Administrator to enhance the operational efficiency of our dialer functionalities. In this pivotal role, you will collaborate with business leaders to implement effective dialer campaigns that align with program objectives while ensuring cost-effectiveness.
Your responsibilities will include:
- Identifying opportunities to maximize dialer functionalities that drive business success.
- Implementing appropriate pacing strategies and logic to create campaigns with minimal abandonment rates and optimal connection rates.
- Exploring blended techniques to enhance contact and service for our student base.
- Preparing call lists ensuring compliance with federal and state do-not-call regulations.
- Utilizing workflow and business system functionalities to drive improvements and advocate for innovative processes to automate operations.
- Documenting and maintaining knowledge articles related to campaigns and best practices.
- Performing additional duties as needed.

