Back Office Executive - Mandarin Speaker

ABOUT US:PolicyStreet stands as a pioneering InsurTech organization, dedicated to delivering cutting-edge digital insurance solutions tailored for both businesses and consumers across Southeast Asia and Australia. With partnerships extending to over 40 providers, we offer an extensive array of products, including embedded insurance, bespoke employee benefits, financial advisory services, and innovative digital solutions, simplifying insurance for everyone. Our regional network proudly serves more than 5 million customers, with a total sum insured exceeding US$ 10 billion.ABOUT THE ROLE:We are seeking a dynamic and commercially savvy technology leader who thrives in a fast-paced InsurTech landscape. The successful candidate will possess a hands-on approach, skillfully balancing innovation, speed, cost efficiency, and return on investment (ROI). This role is pivotal in converting complex business challenges into tangible, scalable digital solutions with measurable outcomes.WHAT YOU’LL DO:Serve as a thought leader within the Senior Leadership Team, aligning technology strategy with the company’s business objectives and growth aspirations.Lead and inspire the technology team, emphasizing rapid market readiness, scalability, and operational resilience. Continuously refine processes and collaboration within the technology unit.Effectively articulate complex business requirements and technical dilemmas into clear concepts, decision-making frameworks, actionable recommendations, and efficient IT solutions for relevant stakeholders.Oversee the technology budget and vendor strategy, making informed sourcing decisions to maximize value. Leverage strong commercial acumen to assess and communicate the cost of delays, opportunity costs, and prioritize ROI based on business impact.Drive transformation initiatives with agility and precision, proactively identifying potential risks, delays, and issues to manage expectations and avert surprises.

Teltonika has built a global reputation over 27 years as a manufacturer of IoT solutions, operating in 27 countries with more than 2,500 employees. Role Overview Teltonika is hiring a Chief Executive Officer (CEO) to lead its rapidly growing office in Kuala Lumpur, Malaysia. This role shapes the direction of one of the company’s largest international operations and has a direct impact on Teltonika’s presence in the region. What You Will Do Set and drive the strategic vision for Teltonika’s Malaysia office Ensure operational excellence and long-term business sustainability Work closely with the executive team at headquarters Engage with stakeholders to support and expand business growth What We’re Looking For Proven ability to lead at the executive level Strategic thinker who is comfortable making data-driven decisions Strong sense of accountability and commitment to results Experience guiding organizations through periods of growth and change This is a key leadership position for someone ready to guide Teltonika’s next chapter in Malaysia.

Funding Societies | Modalku stands as Southeast Asia's leading digital finance platform for SMEs. Operating in Singapore, Indonesia, Thailand, Malaysia, and Vietnam, we are supported by prominent investors such as Sequoia India (Peak XV), Softbank Vision Fund, Khazanah, and SMBC Bank. Our mission is to empower small and medium-sized enterprises (SMEs) with essential business financing options funded by individual and institutional investors, alongside providing comprehensive payment solutions for both SMEs and consumers.At Funding Societies | Modalku, our core values guide our journey:Grow Relentlessly: We strive for personal and professional excellence.Enable Teamwork, Disable Politics: Collaborative success is our priority.Test Measure Act: We embrace curiosity, innovation, and experimentation.Focus on Impact: Our actions are driven by the desire to create meaningful results.Serve with Obsession: Our commitment to customer satisfaction fosters long-term relationships.We are currently on the lookout for a strategic and seasoned Chief Risk Officer to spearhead our risk management initiatives across Southeast Asia. Your role will be integral in designing and implementing a robust risk management framework that aligns with our growth objectives in five key markets: Singapore, Malaysia, Indonesia, Thailand, and Vietnam.As a vital member of the leadership team, you will act as a trusted advisor to the CEO, Board, and various cross-functional teams. Collaborating closely with product, credit, compliance, data, and operations, your mission will be to instill a strong risk culture, promote responsible innovation, and ensure business resilience. You will be responsible for overseeing risk governance across credit, portfolio, operational, regulatory, market, technological, and emerging risks, ensuring our digital lending and fintech operations remain robust and compliant across diverse regulatory landscapes.This pivotal role will balance growth with risk management, enabling strategic expansion while protecting our company's interests and stakeholders through proactive risk identification, assessment, and mitigation strategies.

Job Title: Assistant Office Manager / Office Manager (Kuala Lumpur Overseas Centre)Job Overview:As a vital part of the team at Enterprise Singapore’s Kuala Lumpur Overseas Centre, the Assistant Office Manager / Office Manager collaborates closely with the Regional Director to ensure efficient administration, accounting, and logistics operations.Key Responsibilities:- Oversee daily administrative tasks of the Centre, which include accounting/bookkeeping, financial management, budgeting, monitoring expenses, and managing payments for rental and licenses.- Ensure proper maintenance of office facilities, inventories, and assets.- Facilitate organized visits for internal stakeholders and Singapore businesses.- Assist with additional administrative duties as required.Candidate Requirements:- Bachelor’s degree, preferably in business management or administration.- 2 to 3 years of experience in office administration roles.- Excellent interpersonal skills with a keen attention to detail and punctuality.- Proficient in both spoken and written English, as the role involves communication with external vendors and clients.- Strong problem-solving abilities; adaptable and resourceful.- Ability to handle external clients with tact and professionalism.

Funding Societies | Modalku is the leading digital finance platform for small and medium-sized enterprises (SMEs) in Southeast Asia. Operating in Singapore, Indonesia, Thailand, Malaysia, and Vietnam, we are supported by prominent investors such as Sequoia India (Peak XV), Softbank Vision Fund, Khazanah, and SMBC Bank. Our mission is to provide essential financing solutions to SMEs, funded by individual and institutional investors, alongside payment solutions aimed at both SMEs and consumers.At Funding Societies | Modalku, our core values guide us:Grow Relentlessly: We strive to become our best, most authentic selves.Enable Teamwork, Disable Politics: We believe that togetherness fosters success.Test Measure Act: We encourage curiosity and innovation through experimentation.Focus on Impact: We prioritize actions that yield tangible results.Serve with Obsession: We build long-term relationships through a customer-centric approach.As a Collections Officer, you will be vital in safeguarding our company’s financial health by managing and recovering outstanding payments from clients. Your daily activities will include engaging with customers regarding their accounts, negotiating feasible repayment solutions, and ensuring prompt settlements while maintaining a professional and empathetic demeanor.This role requires excellent communication and negotiation skills, attention to detail, and strong numerical proficiency. A successful Collections Officer goes beyond simply chasing payments; they build trust, foster win-win solutions, and help minimize losses through strategic, customer-focused debt recovery.Key Responsibilities:Manage collections for assigned portfolios by implementing effective collection strategies and negotiating payment terms, restructuring, and settlements with customers.Communicate with delinquent customers through calls and emails to drive collections while maintaining positive customer relations.Engage with Sales stakeholders to identify and resolve issues affecting collections, including dispute resolution and contract matters.Prepare and submit monthly reports and forecasts, including analysis and commentary on delinquent accounts.Handle special projects and identify opportunities for process enhancement.Provide support to team members as needed, following our backup plan.Ensure that standard work documents are continuously updated.Be open to taking on additional responsibilities as assigned.

The Partnership Officer is integral to our growth strategy, tasked with nurturing and managing relationships across a diverse partner ecosystem. This role calls for an exceptionally organized and driven individual who excels in relationship management and can juggle multiple projects effectively.Key Responsibilities Design and implement a structured, process-oriented approach for partner outreach and relationship management. Create a comprehensive onboarding plan and certification program for partners, to be completed after enablement and orientation sessions. Work collaboratively with internal teams to initiate and execute joint marketing, sales, and support initiatives. Engage with senior management, Business Development teams, and the Strategy Manager to harmonize internal objectives with new and existing partnerships in the APAC region. Act as ProgressSoft's representative at industry events, conferences, and networking opportunities to elevate brand visibility and cultivate strategic partnerships. Negotiate partnership agreements and contracts, ensuring mutually advantageous terms that align with ProgressSoft's goals. Create a “Partner Kit” and work with the marketing team to ensure partners receive essential materials, including branding guidelines, product summaries, and presentations as needed. Coordinate with the Business Development representative responsible for the assigned territory to align on partnership agreement scopes, quotas, product coverage, exclusivity, etc. Maintain ongoing relationships with current partners and propose new avenues for partnership growth. Establish and nurture strong relationships with key decision-makers at partner organizations. Collaborate across functions with internal teams, including Business Development, Marketing, Strategy, Product Development, and Operations, to support partnership initiatives and achieve results. Identify and pursue partnership opportunities through inbound lead follow-up and outbound outreach via cold calls, emails, and client visits in APAC. Proactively seek new partnership opportunities that align with the company's strategic goals, Business Development team requirements, and potentially complementary products. Evaluate potential partnerships for strategic fit, value proposition, and potential ROI. Stay informed on industry trends, competitor activities, and emerging technologies and partners. Measure, forecast, and report on the results of various projects with partners, including co-created or co-branded content promotions, lead sharing, and event partnerships. Analyze partnership performance, challenges, and opportunities, providing regular reports and insights to internal stakeholders. Qualifications 3-5 years of experience in partnership management or related fields. Strong negotiation skills and the ability to forge lasting partnerships. Exceptional communication and interpersonal skills. Proficient in project management and capable of handling multiple priorities. Experience in the APAC market is preferred.

Rate Validation:Ensure the accuracy of system rates in comparison to proposed billing rates by country, engage with finance and operations teams to address and rectify any discrepancies.System Configuration & Maintenance:Oversee the configuration, upload, and maintenance of rate lines in the Smart Kargo system, guaranteeing precise and timely updates.Management of Additional Charges:Verify the accuracy of additional charges (including Cargo Management Fees, AWB fees, and Correction Fees) within the system, reconciling any inconsistencies.Reporting & Analysis:Produce and analyze billing reports, offering insights to senior management regarding trends, discrepancies, and areas for enhancement.Collaboration:Engage with cross-functional teams to address rate-related inquiries, ensuring effective communication and alignment across departments.

As an Office Assistant and Driver at Malayan Flour Mills Berhad, you will play a vital role in providing administrative support and ensuring the smooth operation of our office. Your responsibilities will include:Administrative & Maintenance Support: Assist with clerical tasks such as data entry, postage tracking, photocopying, and filing. Maintain office equipment and coordinate repair services as needed. Undertake ad-hoc assignments, including vehicle servicing and pantry item procurement.Front Desk Assistance: Manage clerical tasks at the front desk, handle incoming calls, and greet guests. Oversee outgoing mail processes, including sorting, weighing, sealing, and delivering mail according to standard operating procedures.Mailbag Management: Receive and sort incoming mailbags from couriers, ensuring timely distribution and compliance with procedures. Handle outgoing mailbags, including document checking and secure packaging for dispatch.Pool Driver Duties: Safely transport the employer or guests to their destinations. Maintain the cleanliness and functionality of the employer’s vehicles through regular checks and basic maintenance.Dispatch Services: Perform document dispatching to designated locations, ensuring timely collection of acknowledgment copies and adherence to company policies.

Role Overview Turner Townsend is looking for a Receptionist and Office Administrator in Kuala Lumpur. This position serves as the first point of contact for clients and visitors, providing a friendly and professional welcome. The role is central to keeping daily office operations running smoothly and supporting the team with administrative needs. Main Responsibilities Greet and assist visitors at the reception area Manage incoming phone calls and direct them appropriately Schedule appointments and coordinate meeting arrangements Handle correspondence, including mail and email Keep the reception area clean and organized Support the team with general administrative tasks What Helps in This Role Attention to detail Strong organizational skills Personable approach with clients and colleagues Comfort working in a busy office setting

SummaryAs the leading integrated logistics provider in Southeast Asia, Teleport is dedicated to revolutionizing the logistics sector by making it faster, more affordable, and more efficient. Our goal is to enable next-day delivery across the region, outperforming our competition.To achieve this, we need a marketing strategy that is precise, focused, and capable of generating demand for our innovative services.We are seeking a dynamic and resilient Marketing Technology Specialist to join our dedicated team of 3-4 professionals.While the role is titled 'Marketing Tech', it encompasses more than traditional SaaS or app marketing responsibilities. Your role will be to serve as the strategic engine that designs and manages the technological framework for our core B2B logistics services.Your primary objective will be to identify intent signals by leading the integration of our marketing tools (CRM, automation, and AI agents) and optimizing our end-to-end workflows. This position focuses on ensuring data integrity, automating lead scoring to recognize high-value accounts, and establishing sophisticated digital systems to expedite the sales cycle.If you thrive in a fast-paced environment, are creative, analytical, organized, and possess an acute attention to detail, you will excel in this role. We are in search of a self-motivated individual with a structured and clear communication style.A DAY IN THE LIFEAs a member of a start-up, you can expect your daily tasks to be diverse. Multitasking is commonplace, and your skills may be utilized to support various business needs. However, your primary responsibilities will include:Managing and Developing Integrated Workflows & Tool Utilization: Lead the establishment of effective, end-to-end integrated workflows by leveraging AI agents and our current marketing tools stack (CRM, automation platforms) to interconnect Marketing CRM, Sales CRM, and the customer database, with a particular emphasis on supporting demand generation activities.Automation of Demand Generation Processes: Automate essential demand generation processes such as intent signal capture, lead scoring, and segmentation, utilizing AI agents and machine learning capabilities as appropriate.CRM Strategy Analysis: Assess customer data to enhance CRM strategies.Marketing Technologies Integration & Management: Collaborate on the integration and management of the complete marketing tools stack and automation tools, ensuring alignment with and enhancement of demand generation efforts.Close Collaboration with Marketing Team: Work closely with the marketing team, including Content Marketing, Brand, PR & Communications, to guarantee cohesive marketing initiatives and smooth lead transitions.Cross-Departmental Collaboration: Connect with external departments such as regional and local market stakeholders, Operations, and the Product team to synchronize business strategies.

Join our team as a Part-Time Safety & Security Officer at IKEA Cheras, where you'll play a vital role in ensuring the safety and security of our retail environment. Your responsibilities will include overseeing the Fire Command Centre operations, promptly attending to emergencies, and implementing effective crowd control and traffic management strategies in alignment with established procedures.You will also support the daily management of fire alarm protection systems, intrusion detection, electronic access control, and CCTV surveillance. Maintaining accurate records of incidents and activities will be crucial, as will your participation in our Store Emergency Management Plan during emergencies.As the first point of contact for safety and security issues, you will identify potential hazards, ensure timely reporting to the Safety & Security Team, and assist in conducting drills and system testing. Your proactive approach will help us maintain a safe shopping experience for all visitors.

Funding Societies | Modalku stands as the premier digital finance platform for SMEs in Southeast Asia, licensed and operational across Singapore, Indonesia, Thailand, Malaysia, and Vietnam. Backed by esteemed investors such as Sequoia India (Peak XV), Softbank Vision Fund, Khazanah, and SMBC bank, we empower small and medium-sized enterprises (SMEs) with access to business financing, facilitated by both individual and institutional investors, alongside providing payment solutions.At Funding Societies | Modalku, we embody our core values GETFS:Grow Relentlessly: We strive to be our best, most authentic selves.Enable Teamwork, Disable Politics: Togetherness leads to mutual success.Test Measure Act: We remain curious, innovating through experimentation.Focus on Impact: We create tangible results through a bias for action.Serve with Obsession: Our commitment to customer relationships is paramount.As a Collections Officer, you will be instrumental in preserving our company’s financial health by effectively managing and recovering outstanding payments from clients. Your daily responsibilities will include engaging with customers regarding their accounts, negotiating practical repayment solutions, and ensuring timely settlements while upholding professionalism and empathy.This position requires excellent communication and negotiation skills, a meticulous eye for detail, and strong numerical abilities. A successful Collections Officer not only pursues payments but also builds trust, finds mutually beneficial solutions, and strategically minimizes company losses through customer-focused debt recovery.

Join PingCAP as we expand our global footprint and build upon our remarkable success! The database market is poised for significant growth, and with our TiDB Database and Database as a Service offerings, we are positioned as a leading disruptor in this space. TiDB is an open-source, cloud-native, distributed SQL database designed for elastic scalability and real-time analytics. Numerous large and rapidly growing organizations across diverse sectors such as finance, logistics, gaming, e-commerce, and SaaS have effectively utilized TiDB for their mission-critical applications. With over 39,500 stars on GitHub, our strong open-source community, innovative products, and inclusive culture attract passionate and dedicated individuals to our team. Discover more about a career with TiDB and be part of the innovation and growth journey.

Join Tarro as a Client Technology ManagerAt Tarro, we create innovative solutions designed to alleviate the operational challenges faced by small brick-and-mortar restaurants. Our mission is to empower these businesses by offering a seamless connection to their customers through a diverse ecosystem of products, including AI-driven order management, delivery solutions, payment processing, and point-of-sale software. We blend cutting-edge technology with the human touch to address the real-world challenges that small business owners encounter.We are deeply committed to our customers' success, believing that when they thrive, so do we. Despite the U.S. restaurant industry being a $1 trillion market, it remains largely underserved by technology. While larger chains can invest in costly solutions, we aim to provide affordable access to the same technology for small restaurant owners.Having achieved profitability for nearly a decade, we have experienced an impressive 5x revenue growth over the past four years. Following our latest fundraising round in mid-2022, which valued us at $450M, we have seen significant advancements in customer acquisition, product development, and team expansion. Thousands of dedicated restaurants trust Tarro to help them succeed, collectively serving nearly 20 million customers. We are honored to be recognized as one of Built In’s top companies to work for in 2023.To explore our culture, values, and how you can contribute to the success of local restaurants, visit us here!What We’re SeekingWe are in search of a Client Technology Manager to lead and expand our Client Tech team. This role balances hands-on operations with strategic oversight, with approximately equal emphasis on both aspects.The Client Tech team is responsible for onboarding and providing technical support to restaurants utilizing our platform. You will manage a team of 10 to 15 individuals, overseeing every aspect of the team: from personnel management and process optimization to quality assurance and functional evolution.As we launch new products (including POS and Payment Terminals), venture into new restaurant verticals, and grow our client base, we seek a proactive leader who is eager to build rather than merely maintain operations.Your ResponsibilitiesOversee daily operations. Handle escalations, conduct quality audits, perform one-on-one meetings, manage hiring, and oversee performance evaluations. When challenges arise, you will be actively involved in problem-solving.Develop team capabilities. Mentor your team members and facilitate their professional growth to enhance team performance.Drive strategic initiatives. Collaborate with cross-functional teams to align client technology objectives with company goals.

Seek is looking for a Technology Enablement & Innovation Specialist to join the team in Kuala Lumpur. The position centers on introducing new technology solutions and encouraging innovation across the business. Role overview This specialist acts as a bridge between technology and business needs, supporting teams as they adapt to changing tools and trends. The focus is on practical implementation and helping departments make the most of available technology. What you will do Collaborate with teams from various departments to identify and understand their technology requirements Share knowledge about new and emerging technology trends that could benefit the organization Lead projects designed to help teams adopt and use technology more effectively Location This role is based in Kuala Lumpur.

Role overview Seek Limited is hiring a Regional Privacy Counsel and Data Protection Officer in Kuala Lumpur. This position oversees compliance with data protection laws across the region and shapes company-wide privacy practices. What you will do Monitor and ensure compliance with regional data protection regulations Develop and update policies to safeguard client information Promote a strong privacy culture throughout the organization

Manage inquiries from both local and international clients, utilizing English, Malay, and Chinese as the primary languages. Deliver exceptional support through various channels such as phone, email, and live chat, addressing customer inquiries and needs effectively. Guide customers through the registration, onboarding, and verification processes for their trading accounts. Provide expert consultation on the trading platform, tools, and features, resolving any technical or operational challenges. Address customer concerns and questions promptly and professionally, escalating complex issues when necessary. Ensure accurate recording, filing, and organization of customer feedback and suggestions. Contribute to the enhancement of customer service processes, knowledge bases, and training materials. Perform additional duties as assigned on an ad-hoc basis.

The MUFG Business Process Outsourcing (BPO) Team specializes in providing comprehensive middle office and trade support services tailored for investment managers. By outsourcing their operational functions to our dedicated BPO team, clients can benefit from specialized expertise, enhanced scalability, and the opportunity to concentrate on their core investment strategies.As an Associate Director, you will assume a pivotal leadership role, ensuring the delivery of high-quality services, fostering robust client relationships, and driving operational excellence. You will serve as a senior escalation point, manage multiple client accounts and operational processes, and spearhead continuous improvement initiatives within the BPO framework. This position demands advanced technical knowledge, exceptional leadership abilities, and the confidence to engage effectively with clients, brokers, custodians, and internal teams.The ideal candidate will engage with prospective clients throughout the APAC region and must possess the capability to communicate and showcase our business offerings with clarity and depth.Key Responsibilities:Provide senior oversight of daily middle-office operations, ensuring cash, position, and trade activity reconciliations are executed accurately and promptly.Oversee trade support processes—including trade matching, confirmation, instructions, and settlement—across various asset classes.Monitor third-party matching platforms and custodian portals to guarantee timely matching and settlement.Support and supervise the complete trade lifecycle from post-execution through to settlement, working closely with brokers, custodians, and counterparties to minimize settlement fails.Ensure all client deliverables are met on a daily, weekly, and monthly basis, adhering to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Review and maintain the integrity of SLAs with clients, ensuring that new requests are assessed appropriately.Act as a senior escalation point for clients, ensuring that issues are handled with urgency and professionalism.Conduct senior-level quality assurance checks on client deliverables to ensure accuracy and completeness.Lead, mentor, and develop junior team members to foster a high-performing culture.Drive process improvements to enhance efficiency, mitigate risks, and improve client experiences.Sponsor and lead departmental and cross-functional projects, including client onboarding and the implementation of new tools.Ensure that operational procedures are current and aligned with industry standards.

Provide exceptional and tailored service across all aspects of Guest Service Operations.Assist hotel guests with efficiency, courtesy, and professionalism at all times.Execute various Guest Service responsibilities including:Concierge ServicesCashier DutiesTelephone Operations