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Requirements: Bachelor's degree in Computer Science, Engineering, or a related field. 2-3 years of practical experience in Python development. Demonstrated expertise in the FastAPI framework. Strong grasp of asynchronous programming and background task management. Proficiency in MongoDB database systems. Knowledge of containerization technologies like Docker. Excellent problem-solving abilities and communication skills. Capability to work effectively both independently and within a team setting. Familiarity with version control systems (e.g., Git) is advantageous.
About the job
Join our innovative team at Remotebase as a Backend Software Engineer focusing on Python and the FastAPI framework. We are seeking a talented developer who has a solid foundation in creating and managing scalable APIs and background tasks. In this role, you will work collaboratively with diverse teams to craft high-quality solutions that address our clients' unique needs.
Key Responsibilities:
Design, develop, and maintain APIs using the FastAPI framework.
Implement background tasks and asynchronous processes to enhance system performance.
Work closely with front-end developers to ensure seamless API integration with user interfaces.
Produce clean, efficient, and maintainable code that complies with industry best practices.
Conduct thorough code reviews and offer constructive feedback to peers.
Troubleshoot and resolve application issues to facilitate smooth operations.
Stay current with the latest trends and technologies in Python development and the FastAPI framework.
Integrate cutting-edge AI technologies such as Langchain and ChatGPT endpoints.
About Remotebase
At Remotebase, we are dedicated to fostering a collaborative and innovative work environment. Our global team comprises talented professionals who are passionate about technology and committed to delivering exceptional solutions. We provide our employees with opportunities for growth, particularly in the rapidly evolving field of AI.
The Sales and Growth Executive will lead the charge in driving revenue growth for the company by fostering strong relationships and employing solution-oriented sales techniques. This position emphasizes the acquisition of new clientele, the cultivation of enduring customer relationships, and the delivery of tailored product solutions that meet client demands…
Job SummaryJoin Creative Chaos as a Mobile Solutions Architect and turn business requirements into innovative software designs that guide our implementation team. You'll play a crucial role in ensuring that projects are delivered according to the established designs and specifications.Duties and ResponsibilitiesEngage in presales activities, user experience design, sprint planning, development, and project delivery phases while reviewing comprehensive proposals.Provide technical insights during the user experience design phase and evaluate wireframes.Generate essential artifacts, including Solutions Design Documents, to guide the development team before coding begins.Monitor adherence to design principles during development and document any changes to the design.Review the output of the development team to ensure quality standards are met.Deliver training to developers and serve as the primary technical contact for stakeholders.RequirementsA Master's or Bachelor's degree in Computer Science from a recognized university.A minimum of 10 years hands-on experience in mobile development, particularly with Android, iOS, Flutter, and React Native.Proficient with native build tools such as Xcode and Gradle.Strong understanding of REST APIs, document request models, and offline storage strategies.At least 4 years of experience making key architectural and design decisions, including data domain modeling and applying design patterns.Ability to collaborate effectively in a diverse, multi-stakeholder environment.Demonstrated expertise in software engineering and architecture design, with a deep understanding of coding languages, operating systems, and databases.Exceptional communication skills for engaging with stakeholders, project managers, developers, and software vendors.Ability to assess and mitigate potential technical risks that could impact business operations.Experience managing third-party dependencies and resolving dependency conflicts.
Marcus Evans, established in 1983, is a prominent global business intelligence and event marketing firm, operating 49 offices across more than 20 countries. Our headquarters are situated in the UK, and we are proudly recognized among the top 20 UK companies for exceptional work/life balance.This position focuses on driving sales for our Human Capital & Performance Division. As a leading provider of professional training, Marcus Evans offers a comprehensive range of training and learning solutions tailored for the world's foremost companies. Our extensive course catalog addresses both technical training needs through vocational programs and personal development through soft-skills training.Leveraging our unparalleled connections across various industry sectors, we maintain a network of internationally recognized trainers who combine practical experience with proven expertise in engaging training delivery. Our sector-focused training is delivered through innovative, interactive courses designed to meet the specific challenges faced by industry professionals. By conducting extensive direct research with industry practitioners, we ensure that our courses remain relevant and applicable to the current business landscape.This role is office-based at our Karachi location, with working hours aligned to the UK market from 11 am to 8 pm.
The Corporate Partnership Manager for the Central Region serves as the primary contact for high-value corporate clients at JazzCash. Based in Lahore, this role centers on expanding the adoption of JazzCash’s corporate solutions, including Corporate Disbursement Solutions, Payment Gateway services, Buy Now Pay Later (BNPL) offerings, and In-App Payment Collections. The position reports directly to the Regional Enterprise Business Manager for Central. Key responsibilities Engage with leading organizations to promote and implement JazzCash’s disbursement and collection solutions, integrating them into client operations. Acquire new corporate clients while strengthening relationships with existing partners, managing the full process from onboarding to ongoing support. Act as the main liaison between JazzCash and corporate clients, ensuring clear communication and responsive service. Identify and evaluate new market opportunities, generate leads, and deliver presentations to potential clients. Understand the evolving needs of current clients, support upselling initiatives, and oversee operational workflows. Maintain a strong pipeline of prospective clients through proactive outreach and internal channels. Monitor and report on the sales pipeline for assigned territories or zones. Stay informed about trends in Digital Financial Services and regulatory changes to maintain up-to-date expertise. Consistently achieve or surpass sales targets on a monthly, quarterly, and annual basis. Location and reporting This position is based in Lahore, Punjab, Pakistan, and reports to the Regional Enterprise Business Manager for Central. Commitment to inclusion JazzCash values diversity and inclusion, and encourages candidates from all backgrounds to apply.
Job Title: Textile Policy & Trade ConsultantLocation: Islamabad (with field visits to major textile clusters)Job Type: Short-Term Technical Assistance (STTA) – 45 DaysAssignment Duration: 20 Weeks (June – October 2026)About REMIT:The Revenue Mobilisation, Investment and Trade (REMIT) programme is a technical assistance initiative funded by the Foreign, Commonwealth & Development Office (FCDO) aimed at supporting Pakistan in enacting strategic reforms in economic development, trade, investment, and revenue mobilisation. This programme seeks to strengthen macroeconomic stability, foster sustainable growth, enhance job creation, and alleviate poverty in Pakistan.About the Role:REMIT is looking for a seasoned Textile Policy & Trade Consultant to spearhead a benchmarking study on circular and sustainable textile policies in Pakistan, comparing them with those from China, Bangladesh, Vietnam, India, Indonesia, Türkiye, and Sri Lanka. The consultant will evaluate the competitiveness implications of evolving compliance frameworks in key export markets and devise an evidence-based transition roadmap to assist the Government of Pakistan's Ministry of Commerce (MoC). This role will provide MoC with a structured comparative analysis of the textile sector's policy and regulatory landscape, pinpointing strategic gaps, compliance risks, and actionable policy recommendations to bolster export competitiveness and value chain resilience.Key Responsibilities:Conduct an extensive review of existing research, policy documents, and analytical studies concerning Pakistan's textile sector competitiveness, sustainability compliance, and export performance, highlighting key findings, policy deficiencies, and areas needing further exploration.Prepare an inception report summarizing the literature review, methodology, analytical tools, benchmarking frameworks, and preliminary findings.
Grade Level: L2Location: LahoreLast date to apply: 12th March 2025About the Role:The Jazz Business Consultant is pivotal in driving revenue growth by identifying, nurturing, and managing relationships with public sector entities, government organizations, and other key stakeholders in the Central region. This role emphasizes the execution of sales strategies, relationship building, and delivering innovative solutions that align with Jazz's vision of digital transformation.This position reports directly to the Regional Head and collaborates with an extended team of 5 members.Key Responsibilities:Sales ExecutionAssist in the creation and execution of sales plans to meet revenue targets for assigned products.Identify and pursue new business opportunities within the public sector, including government projects and tenders.Develop and maintain a robust pipeline of potential clients and partnerships.Relationship ManagementEstablish and strengthen relationships with key stakeholders in government and public sector organizations.Work collaboratively with internal teams to design and deliver customized solutions that address client needs.Represent Jazz at meetings, presentations, and industry events to showcase the company’s offerings.Proposal DevelopmentCreate and deliver engaging proposals, presentations, and business cases to prospective clients.Ensure proposals are aligned with client requirements and Jazz's capabilities.Cross-Functional CollaborationCollaborate closely with Pre-Sales, Planning, Product, and Service Delivery teams to align offerings with market demands.Facilitate the smooth execution of business agreements and deliverables.Provide regular updates to the Regional Head regarding progress and challenges.Compliance & GovernanceEnsure all contracts meet legal and regulatory compliance and align with company policies.Maintain accurate records of sales activities, contracts, and client interactions. Jazz is an equal opportunity employer committed to fostering diversity and creating an inclusive environment for all employees.
Grade Level: L3Location: LahoreLast date to apply: 8th of May 2026Position Overview:The Manager of Carrier Accounts plays a pivotal role within the Fixed Data segment of the Carrier and International Business team. This position is responsible for managing existing revenue portfolios, driving sales, and fostering new business development initiatives. The ideal candidate will be tasked with achieving assigned revenue targets and ensuring the timely execution of projects and tasks. This role requires effective coordination with both internal and external stakeholders, thus strong communication skills and technical expertise in Fixed Networks (both local and international) are essential.Key Responsibilities:Revenue Target Achievement: Implement initiatives as directed by the Unit Head to meet budgeted results.Business Development:Strategically devise Go-to-Market plans for fixed business targeting operators and carriers.Conduct regular customer visits to expand the customer base.Establish, enhance, and maintain robust business relationships.Innovate to improve business revenue.Account Management:Engage in frequent interactions with decision-makers at customer organizations.Conduct commercial negotiations effectively.Oversee the sales process from inquiry to closure, ensuring a healthy sales pipeline.Enhance customer satisfaction and retention rates.Ensure service levels are met and payments are recovered promptly.Facilitate seamless project delivery through effective coordination.Payment Recovery: Ensure all payments are collected within the assigned thresholds.Key Deliverables:Consistent revenue growth.Focus on sales and business development.Timely collection of payments.Increase market share for fixed business services, enhancing customer experience and maintaining a competitive edge through advanced technology.JazzWorld is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Join our dynamic team at prime-system as a Microsoft Partner Program Specialist! We are looking for a skilled professional to enhance and streamline our Microsoft partnership ecosystem. In this pivotal role, you will collaborate with internal teams, Microsoft Partner Development Managers (PDMs), and Partner Center Support to optimize incentives, boost operational performance, and foster growth through Microsoft programs, co-sell initiatives, and marketplace tactics.The ideal candidate will possess extensive knowledge of the Microsoft Partner Center, funding programs, solution designations, and best practices for alliances. A consultative approach focused on ongoing optimization and delivering actionable insights will be critical for success in this position.
Grade Level: L1Location: Miran Shah, Khyber Pakhtunkhwa, PakistanLast date to Apply: 31st December 2025About the Role:The Territory Sales Supervisor (TSS) is a crucial member of our sales team, operating under the guidance of the Regional Business Head. This role is integral to our efforts in driving sales growth for JazzCash & Postpaid services, as well as enhancing our Franchise and Retail Business Development.Key Responsibilities:Understand and embody Jazz’s core values, business model, product offerings, and market dynamics.Conduct daily market visits for stock audits and performance assessments of assigned franchises.Manage relationships with assigned franchise(s) to ensure efficient operations and reporting standards as directed by the Area Sales Manager.Establish strong connections within the franchise and retail network to facilitate smooth operations.Promote the development of our Retail & Distribution networks through proactive engagement with franchise staff and territory operations.Monitor key performance indicators (KPIs) related to sales, ensuring minimal non-performers and maintaining optimal service levels.Engage retailers in planning and executing Below-the-Line (BTL) marketing activities aligned with sales targets.Utilize Trade Marketing strategies effectively to enhance channel performance.Focus on expanding territory footprint and improving KPI metrics.Maintain integrity within the territory and control infringement issues.Foster positive relationships with retailers and franchise owners.Continuously assess and improve JazzCash & Voice KPIs for your team.Inspire creativity and innovation within the team by proposing new ideas and processes.Motivate and counsel franchise and retail channels to clarify profitability models and enhance performance.Jazz is an equal-opportunity employer.
Role Overview Grade Level: L1 Location: Multan, Punjab, Pakistan Application deadline: 24th April 2026 The Territory Sales Supervisor at Pakistan Mobile Communication Limited (PMCL) plays a key part in the Regional Operating Model, reporting directly to the Area Sales Manager. This position leads a team of Territory Sales Supervisors and works closely with both internal teams and external partners to meet sales goals. The focus areas include driving growth for JazzCash, postpaid sales, and franchise or retail business development. Daily challenges are addressed with a hands-on approach and strong collaboration. Main Responsibilities Develop a strong understanding of Jazz’s values, business models, and products to respond effectively to market changes. Visit markets daily to assess stock levels through retail audits. Oversee one or two assigned franchises, ensuring regular reporting and diligent follow-up on performance metrics. Build productive relationships with franchise staff to support efficient operations across the retail network. Strengthen the retail and distribution network by engaging with franchise teams and Distribution Officers (DO). Focus on key enablers such as BVS Activation, EVC services, and managing market float. Work towards achieving target KPIs in recharge, gross additions (prepaid and postpaid), JazzCash transactions, and active retail base. Collaborate with retailers to plan below-the-line (BTL) marketing activities tied to performance targets. Use Trade Marketing resources effectively to maximize impact. Grow the channel footprint and improve performance metrics, including minimum balance and retailer servicing. Maintain territory integrity and manage infringement control measures. Build and maintain positive relationships with local retailers and franchise owners. Continuously review and improve JazzCash and Voice KPIs for the team. Suggest new ideas and processes to boost team performance. Motivate and guide stakeholders in franchise and retail channels, explaining profitability models clearly.
Smart Working Solutions connects talented professionals with global teams, focusing on long-term, full-time remote roles. The company aims to remove geographic barriers and foster growth for its team members, offering a supportive environment recognized for its remote-first culture. Role overview The Mobile Platform Tech Lead will lead efforts to strengthen the technical foundation of a mobile banking application. This leadership position centers on platform development, with a strong emphasis on improving developer experience, refining engineering architecture, ensuring release quality, and upholding mobile development standards. What you will do Guide and support a small team (about three engineers) working primarily with React Native for iOS and Android. Maintain and enhance native libraries written in Kotlin, Swift, Objective-C, and Java. Collaborate on architectural decisions and platform improvements, providing hands-on technical leadership as needed. Understand the needs of product teams, remove technical obstacles, and encourage the adoption of new tools and processes through mentoring, documentation, and training. Set high engineering standards for the mobile codebase while balancing these with the workflows of product teams. Participate in discussions about future platform transitions, such as a possible move to Expo. Requirements Proven experience leading mobile platform development, especially with React Native for both iOS and Android. Strong background in maintaining and supporting native libraries (Kotlin, Swift, Objective-C, Java). Ability to mentor engineers and drive adoption of new tools and processes. Comfortable balancing high engineering standards with practical workflow considerations. Hands-on technical skills to guide architectural decisions and platform enhancements. This is a remote, full-time position based in Pakistan.
Lead the design, configuration, integration, and implementation of cutting-edge process control solutions across diverse industries.Create and refine P&IDs and loop descriptions for various plants, processes, and equipment.Draft comprehensive User Requirement Specifications tailored to client needs.Develop detailed software and hardware design specifications.Design, code, test, and document PLC, DCS, and HMI software to ensure optimal performance.Establish control system validation and testing protocols to guarantee reliability.Specify and procure process instrumentation and essential electrical components including PLCs, DCSs, and drives.Design and develop electrical and control panel schematics.Prepare detailed scope of supply documents for automation projects.Assist in estimating man-hours required for successful project completion.Oversee and manage assigned automation projects to ensure timely delivery.Monitor project progress and address any emerging issues.Perform on-site installation, testing, and commissioning of control systems.Provide training for operators and engineers on the use of control systems.
As an Electrical Officer, you will play a critical role in managing the daily electrical maintenance operations at our factory and head office. Your responsibilities will include implementing preventive and corrective maintenance strategies to ensure that our machinery and electrical systems operate at peak efficiency.Key Responsibilities:Adhere to the preventive and corrective maintenance schedule for machinery, equipment, and building systems.Proactively minimize machine breakdowns to below 2% annually.Perform routine inspections, troubleshooting, and repairs of electrical panels, wiring, lighting, motors, and control systems.Support the maintenance of HVAC systems, generators, UPS, and other electrical installations at both the head office and factory.Maintain accurate records of maintenance activities and breakdown history.Comply with safety protocols and standards in all maintenance tasks.Timely report any recurring issues or the need for spare parts to your supervisor.
Join a leading talent acquisition consultancy in Saudi Arabia as a Marine Instrumentation and Survey Specialist. Our organization excels in connecting top-tier professionals with exciting opportunities across various sectors such as Oil & Energy, Marine, and Infrastructure.In this vital role, you will spearhead marine operations, focusing on the design, implementation, and management of instrumentation and survey systems specifically for marine environments. Collaboration with cross-functional teams will be essential to ensure the successful execution of marine survey projects, contributing to both data collection and analysis.Key Responsibilities Oversee the Marine Technology Laboratory, ensuring adherence to all processes, tools, and safety protocols. Maintain and manage all relevant equipment efficiently. Demonstrate electronic and mechanical aptitude, alongside project management skills, with a proven history of handling complex instrumentation. Coordinate survey equipment, including log keeping, installation, commissioning, training, and calibration. Support KBD users in setting up marine, terrestrial, and deployed instrumentation, as well as retrieving data from recovered equipment. Perform maintenance and servicing on various field equipment, including diving gear and compressors (following necessary training). Exhibit strong mechanical and electrical troubleshooting skills, ensuring timely repairs. Plan and lead technology support for marine and terrestrial surveys, following established scientific methodologies. Collaborate with KBD project managers to identify commercially available technologies for accurate survey delivery. Manage projects and teams, including budgeting, scheduling, and logistics. Develop marine and terrestrial robotics and autonomous survey solutions. Achieve proficiency in a range of autonomous survey technologies, including Airborne Drones, Unmanned Surface Vessels, Autonomous Underwater Vehicles, and Remotely Operated Vehicles. Demonstrate a willingness and ability to quickly learn new processing software and obtain international accreditation.
About Us:At Xenon7, we connect exceptional tech talent with premier opportunities!We collaborate with top enterprises and forward-thinking startups on cutting-edge projects that utilize the latest technologies in IT, including Data, Web, Infrastructure, AI, and beyond. Our expertise in developing IT solutions and providing on-demand resources enables us to partner with clients on transformative projects that drive innovation and business growth. Whether empowering global organizations or collaborating with pioneering startups, we are dedicated to delivering advanced, impactful solutions that address today’s most complex challenges.About the Client:Join a leading financial institution in Egypt, celebrated for its comprehensive suite of banking services, including both Institutional and Personal Banking. With a robust global presence through over 50 branches and correspondents, we cater to a diverse and dynamic clientele. As we embark on a revolutionary digital transformation initiative, we are committed to harnessing the latest technologies to create a state-of-the-art data architecture that redefines our performance and service delivery.Job SummaryWe are in search of a highly skilled Senior Cloudera Administrator experienced in Cloudera Machine Learning (CML) to oversee and manage enterprise-scale Hadoop/Cloudera environments. The ideal candidate will possess extensive hands-on experience with Cloudera platforms, CML, Kubernetes, and OpenShift, alongside proven leadership capabilities in managing teams of data engineers, and deep expertise in creating and maintaining ETL pipelines. This role demands the ability to design, comprehend, and effectively communicate complex data architectures and data flows.
About the Role:Join CreativeChaos as a DevOps Architect specializing in Azure, where you will play a pivotal role in driving operational excellence and infrastructure management. You will be instrumental in ensuring compliance with Service Level Agreements (SLAs) while leading critical projects and urgent issues. Your expertise in documentation, system configuration, and process methodologies will help streamline operations and enhance team collaboration.Key Responsibilities:Ensure compliance with SLAs as specified in contracts.Lead urgent issues and projects, effectively communicating status updates and allocating necessary resources.Document system configurations, processes, and tools utilized by the team.Communicate effectively with all stakeholders to maintain a thorough process methodology.Collaborate with development engineering to design and implement a robust CI/CD infrastructure.Develop and manage environments for quality assurance and development.Deploy and support applications in a cloud environment.Oversee infrastructure security, ensuring environments are secure, reliable, scalable, and automated.Provide server support during deployments and general operations.Work closely with developers to ensure environments meet requirements and align with best practices.Design, implement, and test infrastructures as agreed upon.Automate deployment processes for Linux applications, system configurations, and security settings.Participate in candidate evaluations for open positions.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Grade Level: L2Location: IslamabadApplication Deadline: February 16, 2026 Position Overview:We are in search of a talented Cloud Platform Engineer to architect, develop, and enhance Garaj’s cross-platform cloud solutions. This pivotal role will involve advancing the platform, playing an integral part in the design and continuous improvement of Garaj’s Cloud Management Platform (CMP), and spearheading innovation in platform architecture and implementation.Key Responsibilities:Architect and implement multi-platform cloud solutions utilizing VMware, OpenShift, OpenStack, and cutting-edge technologies.Contribute to the design, development, and evolution of Garaj’s Cloud Management Platform (CMP).Collaborate with internal teams and external partners to facilitate CMP development and platform integrations.Create reusable, automated platform components and reference architectures.Lead Infrastructure as Code initiatives and CI/CD workflows for effective platform lifecycle management.Integrate new cloud technologies into Garaj’s ecosystem.Design platform capabilities to support containerized applications, data management, and AI/ML workloads.Continuously assess emerging technologies to propel platform innovation.Maintain detailed documentation for reference architectures, network topologies, implementation strategies, and more.Work closely with cross-functional teams, including system administrators, DevOps engineers, and application developers, to ensure a secure and efficient VMware cloud environment.Provide technical guidance on network, security, and protocol-related issues to fellow team members.Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Eram Talent, a distinguished global Talent Acquisition Consultancy, is on the lookout for an adept and seasoned Mechanical Foreman to enhance our dynamic team. Our expertise lies in delivering exceptional recruitment solutions across diverse sectors, including Oil & Energy, Petroleum, Infrastructure, Energy, Water, Transportation, Science & Technology, and Healthcare.In the role of Mechanical Foreman at Eram Talent, you will play a pivotal role in managing and supervising mechanical operations and maintenance activities in your designated area. You will lead a proficient team of technicians, ensuring that maintenance tasks are executed efficiently, safely, and in adherence to industry standards. Your technical proficiency and leadership will significantly impact the success and dependability of our clients' operations.Key Responsibilities Oversee and coordinate mechanical operations and maintenance activities in your assigned area. Develop and implement maintenance schedules, ensuring effective resource allocation and timely completion of tasks. Offer technical guidance and support to the maintenance team, troubleshooting complex issues and ensuring adherence to repair protocols. Monitor equipment performance, analyzing maintenance data to identify trends and recommend enhancements. Ensure compliance with safety regulations and company policies, conducting routine safety inspections and fostering a safety-oriented culture within the team. Work collaboratively with other departments, such as engineering and operations, to optimize maintenance strategies and reduce equipment downtime. Prepare detailed maintenance reports and documentation, including schedules, work orders, and equipment records.
Role overview The Track Delivery Specialist at openspace is based in Islamabad, Pakistan. This role supports project delivery and helps shape the design of products and processes across the company. The position connects daily project needs with broader organizational goals. What you will do Onboard new projects and guide them through each stage of delivery. Serve as the link between customers’ project plans, construction activities, and openspace’s suite of products. Coordinate with the Operations team to ensure projects meet expectations from the start. Work closely with customers and internal teams, including product and computer vision groups. Support projects in regions such as the UK, US, and GCC. Collaboration Partner with Operations team members in Islamabad and internationally. Engage with customers managing significant construction projects. Collaborate with product and computer vision teams. Location This position is based in Islamabad, Pakistan.
Job Title: Senior Service Assurance Specialist (T3)Company Location: RemoteJob Summary:Join our dynamic remote team at AireSpring as a highly skilled Senior Service Assurance Specialist (T3). This pivotal role combines extensive technical acumen with a focus on service assurance, aimed at diagnosing, resolving, and preventing intricate telecom issues encompassing data, voice, and cloud services. The selected candidate will oversee escalations, guarantee network stability, and provide expert guidance to both internal teams and customers. A strong dedication to compliance, customer satisfaction, operational excellence, and continuous enhancement is vital.Key Responsibilities:Act as the primary escalation point for advanced telecom and network issues, ensuring swift resolution of service-impacting incidents.Design, configure, and administer advanced routing and switching protocols (BGP, EIGRP, OSPF, RSTP, HSRP, VRRP, GLBP), with a solid understanding of MPLS design.Monitor and maintain the stability, resiliency, and performance of core network infrastructure, including BGP peerings and internet connections.Install, configure, and support Customer Premise Equipment (CPE) such as routers, switches, and firewalls for VoIP, DNS, and data services.Diagnose and rectify complex outages, including hardware failures, circuit issues, configuration errors, and software problems.Optimize Quality of Service (QoS) for hosted and managed telecom services.Provide advanced technical support for Tier 1 and Tier 2 teams, mentoring staff and refining escalation procedures.Develop and uphold comprehensive infrastructure and troubleshooting documentation.Collaborate with vendors, customers, and internal teams to ensure seamless service delivery and prompt issue resolution.Lead the design, testing, and implementation of new infrastructure projects.Ensure compliance with SOC2 protocols, safeguarding security, availability, and confidentiality standards.Contribute to the evolution of operational processes, tools, and best practices to boost service assurance.Commit to learning and supporting proprietary applications.Fulfill additional responsibilities as assigned by management.
