About the job
Join BEUMER Group as a Bid Manager in Customer Support, where you will take charge of the complete bid and proposal process for our customer support, service, and lifecycle offerings in the aftermarket automation sector. This pivotal role encompasses service-related commercial activities such as maintenance contracts, system upgrades, retrofits, spare parts programs, service-level agreements (SLAs), and long-term customer support solutions for automated material handling systems.
Reporting directly to the Senior Service Operations Manager, you will collaborate with multiple departments including Service Operations, Engineering, Field Service, Supply Chain, Finance, and Sales to ensure our customer support bids are accurate, standardized, competitive, and executable, in line with operational capabilities and business goals.
Key Responsibilities
Bid & Proposal Management
- Lead the creation of customer support bids, defining the scope, assumptions, timelines, and submission deliverables.
- Facilitate costing alignment across various components such as service labor, travel, spare parts, subcontractors, and tooling to ensure proposals are both accurate and executable.
- Oversee the entire bid lifecycle for service-related proposals, from the initial request through to submission and formal handover.
- Evaluate customer RFPs, RFQs, and service requests to identify scope, risks, and cost drivers.
Cross-Functional & Stakeholder Interface
- Act as the main point of contact between technical and commercial teams, ensuring effective communication and collaboration.
- Organize internal bid reviews to confirm technical feasibility, operational readiness, pricing logic, and financial performance.
- Ensure that proposed service solutions correspond with service delivery capabilities, resource availability, and regional constraints.
Costing, Pricing & Commercial Support
- Develop, validate, and maintain standard pricing logic and costing models for our customer support services.
- Assist in pricing strategy development in partnership with Service Operations and Finance, striking a balance between competitiveness and margin targets.
- Document commercial assumptions, exclusions, risks, and mitigation strategies clearly within proposals.
Standardization & Continuous Improvement
- Standardize proposal templates, service descriptions, and commercial structures to enhance speed, consistency, and quality.
- Continuously improve pricing logic, cost models, and bid tools for customer support offerings.
- Analyze lessons learned from awarded and non-awarded bids to foster ongoing improvement.
Governance & Handover
- Ensure bids adhere to internal governance requirements, approval matrices, and quality standards.
- Support the successful handover of awarded bids to the delivery teams.
