Bilingual Customer Service Representative

BCforwardAustin

On-site Contract

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Experience Level

Mid to Senior

Qualifications

Qualifications:Bilingual in English and Spanish preferredMust be available to work any shift between 7 AM - 7 PM; special schedule requests cannot be accommodatedTraining hours: 8 AM to 5 PM; post-training schedule: 10 AM to 7 PMCollege graduate with at least 1 year of Microsoft Office experience OR military veteran with relevant experience OR high school diploma/GED with minimum 6 months of customer service or call center experienceKnowledge of Texas Medicaid and third-party liability preferred

About the job

Join BCforward as a Bilingual Customer Service Representative in Austin, TX 78727. We are looking for enthusiastic individuals to provide exceptional service to our clients and partners.

This role involves taking inbound calls from clients and providers, verifying private health insurance information, and ensuring a high level of customer satisfaction.

About BCforward

Founded in 1998, BCforward has evolved from an IT business solutions and staffing firm into a comprehensive personnel solutions organization. Headquartered in Indianapolis, Indiana, we have expanded to 20 locations across North America, as well as India and Puerto Rico. As the largest consulting and MBE certified firm in Indiana, we pride ourselves on our commitment to meeting our customers' needs.

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